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ibis Styles London Excel

3-star3 stars
272 Victoria Dock RoadLondonEnglandE16 3BYUnited Kingdom, 0203 024 8216

3-star hotel with restaurant, near Excel Exhibition Centre
  • Free continental breakfast and free WiFi
Good internet service
Awesome vibe
Fantastic service
548See all 548 reviews
From 1,660 reviewsTripAdvisor Traveller Rating

ibis Styles London Excel

Hotel Info: 0203 024 8216

from £58
  • Room (The Mansion from Home)
  • Room (The Interconnecting Queen)
  • Room (The Queen)
  • Room (The Duet)
  • Room (The Home from Home)

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Children's club *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Coffee/tea in a common area
Working away
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Number of buildings/towers - 1
  • Built in 2000
  • Safe-deposit box at front desk
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features


Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Open select days.

Cafe – This café serves breakfast, lunch and light fare. Open selected days.

Pub – This pub serves dinner and light fare. Happy hour is offered. Open daily.

ibis Styles London Excel’s small print

Also known as

  • ibis Styles London Excel Hotel
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles Excel Hotel
  • ibis Styles London Excel
  • ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • London ibis Styles Excel
  • Custom Hotel London


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self-parking costs GBP 15.00 per day

Rollaway beds are available for an extra charge

Children's club access is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around ibis Styles London Excel


  • In Docklands
  • Excel Exhibition Centre (7-minute walk)
  • O2 Arena - 4.2 mi / 6.8 km
  • Olympic Stadium - 4.5 mi / 7.3 km
  • Tower of London - 6.1 mi / 9.8 km
  • London Bridge - 6.1 mi / 9.9 km
  • Cutty Sark - 5.2 mi / 8.3 km
  • Tower Bridge - 5.6 mi / 9 km

Getting around

  • London (LCY-London City) 5-min drive
  • London (LHR-Heathrow) 52-min drive
  • London (LGW-Gatwick) 58-min drive
  • London West Ham Station 6-min drive
  • London Limehouse Station 9-min drive
  • London Westcombe Park Station 11-min drive
  • Custom House for ExCel Station 3-min walk
  • Royal Victoria Station 15-min walk
  • Prince Regent Station 16-min walk
  • Self parking (surcharge)

Recent reviews

Good 7.0 From 548 reviews

ibis Styles London Excel
Very Good8.0
Good stay, hotel refurbishment work ongoing knocks marks a little
A Traveller, gb1 night trip
ibis Styles London Excel
Hammer Drill Alarm Clock - "we don't care"
A hammer drill next-door as an alarm clock... A very rude and dismissive reply from the Head of Housekeeping, without any apology just stating that it was "standard working hours" and "I should have told reception and they would have given me a room". No reply to my response that it was a bit late. Things that would have gone someway to fix the poor experience. - An apology - Perhaps a token gesture like a year membership to the loyalty scheme (costs nothing and gets repeat business). - Partial Refund - Full Refund Things to avoid it. - Warn guests workmen will be in the room next door working from 9am. - Perhaps wait until after checkout of the guests nearby before starting work. - Perhaps see that there was a Do Not Disturb sign on the door next door and don't use a hammer drill!
Adam, gb1 night trip
ibis Styles London Excel
Ibis Style
Reasonable Hotel. good value
simon, gb1 night trip
ibis Styles London Excel
Very Good8.0
Too much parking in an area like this, prefer To book other hotels if they don’t reduce parking for guest in future.
A Traveller, gb2 night trip
ibis Styles London Excel
Very Good8.0
Hairdryers need to be more powerful and the bathrooms feel more like you are in a tiny ships cabin - way too small and too basic and quite uncomfortable/awkward to shower in. WIFI connection was also very patchy - kept dropping out.
A Traveller, gb1 night trip

See all reviews

ibis Styles London Excel

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