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ibis Styles London Excel, London

3 stars
272 Victoria Dock RoadLondonEnglandE16 3BYUnited Kingdom, ‏0203 027 9779
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Good3.6 / 5
  • Apart From one member of staff in the breakfast lobby I found the staff and service to be…Aug 24, 2016
  • We paid £58 for a twin and would highly recommend at that price. Full English breakfast…Aug 18, 2016
645See all 645 Hotels.com reviews
From 1,182 reviewsTripAdvisor Traveller Rating

ibis Styles London Excel, London

Hotel Info: 020 3027 9803

from £45
  • Standard Room, 1 Double Bed
  • Standard Suite, Connecting Rooms
  • Studio, 1 Double Bed (Apartment)
  • Standard Studio, 2 Double Beds
  • Standard Room, 2 Single Beds

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking *

Other information

  • Smoke-free property

Also known as

  • ibis Styles London Excel Hotel
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles Excel Hotel
  • ibis Styles London Excel
  • ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • London ibis Styles Excel
  • Custom Hotel London

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs GBP 12 per day

Rollaway beds are available for an additional charge

Children's club access is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Free English breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Coffee/tea in a common area
Working away
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
Facilities
  • Number of buildings/towers - 1
  • Year Built 2000
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Open select days.

Cafe - This café serves breakfast, lunch, and light fare. Open select days.

Pub - This pub serves dinner and light fare. Happy hour is offered. Open daily.

ibis Styles London Excel, London’s small print

Also known as

  • ibis Styles London Excel Hotel
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles Excel Hotel
  • ibis Styles London Excel
  • ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • London ibis Styles Excel
  • Custom Hotel London

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs GBP 12 per day

Rollaway beds are available for an additional charge

Children's club access is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 645 reviews

ibis Styles London Excel, London
Good3.0 / 5
Air conditioning was broken, they gave is a broken fan to replace it and then a working small fan. As there are no plug sockets by the bed it was a very warm night!
1 night trip with friends
ibis Styles London Excel, London
Good3.0 / 5
Cheap and clean, but very noisy
Short overnight stay before flying out of London City airport the following morning. Very thin walls, very noisy. Vinyl flooring in bedroom. Very clean, did the job for a good cheap price but it was full of school children and students running up corridor at 4am.
1 night trip
ibis Styles London Excel, London
Good3.0 / 5
Base for access to City Airport, Excel and 02
There are 4 Ibis hotels situated fairly close together... so important to check which one you are booked in to. This one is is pretty much adjacent to Custom House stop on the LDR (just to the north of the station). Hotel is pretty basic, but it was available at an excellent price. Easy LDR ride to City Airport (one change but only a couple of stops on each 'ride'). We ate in the hotel itself (it's possible to eat in the pub next door, but that didn't look overly inviting) ... seating area rather cafe like but meal was excellent ... good fresh vegetables and served in timely fashion. Not somewhere to stay for a period of time, but for easy access to City Airport, Excel and 02 excellent value.
1 night romance trip
ibis Styles London Excel, London
Excellent4.0 / 5
Very good service at Ibis Styles
Arrived late evening. Plenty of room in car park. Room quite quiet even when planes taking off from City Airport nearby. Breakfast good and self service. Normal check out at noon was very helpful. Staff all very pleasant and helpful.
1 night romance trip
ibis Styles London Excel, London
Poor1.0 / 5
Worst hotel ever..... really disappointed!!!
We were extremely disappointed with the overall stay in this hotel which we found tobe so different from Ibis Southampton and Birmingham Solihul. This hotel is so bad and should not be included in the Ibis hotel franchise. The rooms to be equivalent to my daughter's student accommodation. The general set up of the room is similar to a student accommodation. The TV is small and there is one plastic chair no table, no wardrobe, no iron in the room, bathroom is pathetic because it's extremely small making it difficult to use, the wall are bare. The worst of it all was that at the time when we arrived to check in and walking down the hallways the cleaners were cleaning the rooms with doors open and all the used towels were piled in a heap in the hallway. My daughter's room overlooked thee laundry room which was not a good site.
1 night family trip

See all reviews

ibis Styles London Excel, London

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