Front desk staff were friendly but the room itself was not as advertised. It was dirty, musty, and not clean. There was mould in the kettle and in the bathroom.
After we checked in and got to the room, there was a note that mentioned there would be no staff onsite after 8:30 (when the restaurant closed). The note said if anything was needed after that time, to call 999.
It was more of a hostel with private rooms than a hotel.
There is only one staircase in and out - no fire exits.
The door rattled anytime someone opened their room door, even on a different floor.
It felt unclean and unsafe. We immediately left to find alternative accommodations. The front desk staff “broke their policy” and provided us with a partial refund.
The Beaufort told us to contact Hotels for the remaining refund. Hotels told us they needed to confirm with the Beaufort before refunding and they attempted to contact the hotel. The hotel refused to answer, and so we received no refund for the remaining half.