6/10 Good
4 Mar 2020
When we first arrived we were assigned a room on the ground floor (the hotel is split across 2 buildings & we were not housed in the one in all the pictures but across the road) the room layout was strange & felt stuffy - accessed through the gift shop & although it had a terrace/patio it was only split from the restaurant by a thin screen so felt like we were in the restaurant). On check-in the host told us that if it was noisy she implied that we could move to the sister hotel (Sofitel about 1.5km away) if we weren’t happy.
The next day we asked to move rooms & did so once other guests had vacated. Our room was now upstairs which felt better but still had small issues. The buildings are old, mainly constructed with wood & protected from permanent modifications which we understand but some features seemed impractical & in general we didn’t feel very comfortable. difficult thing to articulate as it was more an amalgamation of factors.
Staff appeared to be polite/aimed to please but at the same time were inconsistent-didn’t greet us when we returned fdespite walking straight past them & they’re not given training for if someone strays from the expected answers.
We spent quite a lot of money to stay at this hotel compared to other places in the area plus booked tours & felt that we expected more from our stay. Would not return or recommend.
3-night romance trip
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