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Una Vida

4.5 star property
Luxury hotel in Tulum City Center with spa and outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Una Vida

Outdoor pool, pool umbrellas, pool loungers
Snack bar
Premier Room | View from room
Pet-friendly
Reception
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Airport transfer
  • Pet-friendly
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • Coffee shop/cafe
  • Babysitting
  • Airport shuttle
  • Area shuttle
  • Beach shuttle
  • Terrace
For families
  • Babysitting (surcharge)
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • In-room climate control (air conditioning)
The price is £140
includes taxes & fees
10 Dec - 11 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Jungle Studio

Jungle Studio | Premium bedding, down duvets, pillow-top beds, in-room safe

Jungle Studio

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Down duvet
Premium bedding
Ceiling fan
Pillow-top bed
Hairdryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury House

Luxury House | Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury House

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 300 sq m
  • Sleeps 7
  • 2 King Beds, 2 Large Single Beds and 1 Double Sofa Bed

View all photos for Premier Room

Premier Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Premier Room

Highlights

Balcony or patio
Air conditioning
Premium bedding
Pillow-top bed
Ceiling fan
Down duvet
Hairdryer
Rainfall showerhead
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Room - Terrace

Tropical Room - Terrace | Premium bedding, down duvets, pillow-top beds, in-room safe

Tropical Room - Terrace

Highlights

Balcony or patio
Air conditioning
Premium bedding
Pillow-top bed
Ceiling fan
Down duvet
Hairdryer
Rainfall showerhead
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Quadruple Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury Quadruple Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Down duvet
  • 65 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Outdoor pool

Hotel Bardo

Pool
Spa
Pet-friendly
Free parking
9.6 out of 10, Exceptional, (340)
The price is £244
includes taxes & fees
5 Dec - 6 Dec
Hotel Bardo
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About the area

Map
Av. La Selva entre Kohunlich y Xcaret, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min drive - 3.8 km
  • Gran Cenote - 6 min drive - 5.7 km
  • Tulum Mayan Ruins - 9 min drive - 5.3 km
  • Tulum Beach - 13 min drive - 6.2 km
  • Playa Paraiso - 19 min drive - 8.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Burrito Amor - ‬9 min walk
  • ‪Sukhothai - ‬7 min walk
  • ‪Asian Bodega - ‬4 min walk
  • ‪El Camello Jr - ‬6 min walk
  • ‪El Tio - ‬7 min walk

About this property

Una Vida

At Una Vida, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can indulge in massages at the spa, and Mexican cuisine is served at Ananda, which is open for breakfast and lunch. Other features of this luxurious hotel include an outdoor pool, a poolside bar and a snack bar/deli. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 17 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 11:00 PM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 15 kg per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking
  • On-site parking is limited (max. 1 space per unit)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Beach shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Beach shuttle (surcharge)
  • Scuba-diving nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • 24-hour pool access

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Ananda – Overlooking the garden, this restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 50 for adults and USD 50 for children
  • Airport shuttle service is offered for an extra charge of USD 130 per vehicle (one-way. Maximum occupancy 5)
  • Local area shuttle and beach shuttle services are offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum

Frequently asked questions

Does Una Vida offer free cancellation for a full refund?
Yes, Una Vida does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Una Vida?
Yes, there's an outdoor pool. Guests have 24-hour pool access.
Are pets allowed at Una Vida?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of USD 20 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Una Vida?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Una Vida?
Yes, an airport shuttle is available. The charge is USD 130 per vehicle one-way.
What are the check-in and check-out times at Una Vida?
Check-in start time: 3 PM; check-in end time: 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Una Vida and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Una Vida also has a garden.
Are there restaurants at or near Una Vida?
Yes, Ananda offers al fresco dining, Mexican cuisine and garden views.
Does Una Vida have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Una Vida like?
Una Vida is in Tulum City Center, a short 15-minute walk from Dos Aguas Park.

Una Vida Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Katrina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing!!
It was an amazing and relaxing at stay for a week! The cleanliness of the hotel was amazing, and they are always out making pathways and pools clear of leaves. The hotel has a private jungle feeling! We stayed in the room that had its own private pool- the only thing missing was a fridge within the room, as we didn’t want to buy some drinks and have them warm. The trees made it feel so private but it was never being in the sun and it remained quite cold! The staff were so so friendly and always so helpful. The drinks and food were AMAZING at the hotel (a little on the expensive side, which made us not really drink much about the pool). There is a sister hotel which you can walk to and also use the pool there! Hotels.com site said that our booking had breakfast which is didn’t… I had to spend 1.5hrs to try and get some money back. So be wary of this.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

victor hugo, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Love the jungle view! The room is surprisingly clean. The huge floor to ceiling window is amazing!
Kevin, 1-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful and serene. Direct contrast to the hotel zone of Tulúm. However if you want to visit the beach area for the restaurants and night life, taxis are $40 USD one way so know that in advance. Most of our money was spent on taxis traveling back and forth. However if you plan to travel off the resort minimally this location is perfect. The staff was friendly and accommodating. Our bed was extremely hard the first night. We reported it to the concierge and the next day they added a pillow top quilt which greatly improved the comfort. My one negative about the resort was they charged me for a towel secondary to a minor blood stain which I thought was unreasonable. After voicing my concern they charged me $10 instead of $20 which I was annoyed by. Nonetheless beautiful property that I would return to for a serene getaway.
Britney, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

I had an amazing stay wished I could stay there longer, will definitely be back highly recommend this place, can’t go wrong for the price. Among staff wished I remembered all the names one name that stood out Nico, gave an amazing tour of the property, very nice and private 5 Stars
Daniyel, 1-night romance trip
Verified Expedia guest review

8/10 Very good

PROS: The staff was absolutely amazing, kind and attentative. I loved that we were able to reach out to them through whatsapp for all of our needs including removing a baby lizard from my room! :0) CONS: 1. We stayed in the 3 bedroom luxury house. While beautiful, the living and dining room furniture were not comfortable to sit on. The chairs in the living room were difficult to get in and out of and the dining room stools were low to the ground and very small. 2. The pictures do not make it clear that the downstairs bathroom inside of the bedroom is COMPLETELY OPEN to the outdoors. Because of this we could not use it and kept towels stuffed under the door to block any insects from getting in. It would be nice to either enclose the outer wall in glass or at least offer a net covering.
trakesha, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Jessie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed at Una Vida for 8 days and loved everything about this place and had an amazing experience. Was a little nervous to take our 9 year old here but surprisingly he really enjoyed it as well!
Jason, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente
Nohely, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Michael, 1-night trip
Verified Expedia guest review

8/10 Very good

The hold on your credit card when you check in stays pending forever!! Been well over a week and it hasn’t released and no one from the hotel will even say anything now?
David Richard, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good
Alex, 4-night trip
Verified Expedia guest review

8/10 Very good

David, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Tessa, 10-night trip
Verified Expedia guest review

10/10 Exceptional

Tessa, 1-night trip
Verified Expedia guest review

8/10 Very good

Excellent property which is slightly let down by its location on the edge of Tulum. There is very little in the way of amenities near to the hotel. However, if you accept that this means you will use the hotel’s restaurant/dining, it is extremely expensive - on a par with London prices. No Expedia VIP incentives were offered.
Ron, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Una Vida is a first class hotel with beautifully amenities.
Brian, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Thank you Aaranza! She is very sweet and considerable. I feel so comfortable to tell her my needs and I know she can take care of me. I trust her! Thank you! I wish you a best new year! Hopefully I will see you in 2024 summer:)
Xiaoxi, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing hotel ! Staff who works there really do care especially the girl from Argentina on the reception Just book it you won’t regret it
Yevheniya, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We LOVED our stay at Una Vida. What a wonderful hotel to stay in the town of Tulum. Not far from a lot in town. Free rental bikes. Access to the neighbor hotel and their facilities. Free yoga. Restaurant was great. Beautiful pool and decor. Very helpful staff. Can’t say enough!
Lauren, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

POURYA, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Love the ambiance and pools/ decor - the ability to use shared amenities with hotel bardo is a plus as well. The breakfast is always amazing, I have been to una vida a few times and will be back.
Andre, 1-night romance trip
Verified Expedia guest review

6/10 Good

Christopher, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful boutique hotel! It is an oasis outside the busy downtown Tulum. The staff, food, and ambiance are all fantastic. Highly recommend!!!
amber, 4-night trip
Verified Expedia guest review