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Paradisus Playa del Carmen - All Inclusive

Photo gallery for Paradisus Playa del Carmen - All Inclusive

Water park
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, pool loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access

Paradisus Playa del Carmen - All Inclusive

5.0 star property
Upmarket beachfront aparthotel with free water park, near Quinta Avenida
8.4 out of 10 Very good
8.4/10 Very good

1,011 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning
  • Restaurant
The price is £310
Price available on 8/6/2023
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
Main amenities
  • 488 smoke-free apartments
  • Daily housekeeping
  • On the beach
  • 14 restaurants and 15 bars/lounges
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Spa tub
Feel at home
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Television
  • Daily housekeeping
  • Blackout curtains

Room options

About this area

What's nearby

  • On the beach
  • Gran Coyote Golf - 3 min drive
  • Quinta Avenida - 4 min drive
  • Mamitas Beach - 5 min drive
  • Playa del Carmen Main Beach - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Playa del Carmen Maritime Terminal - 8 min drive
  • Playacar Golf Club - 10 min drive
  • Tres Rios Ecopark - 12 min drive
  • Xplor Theme Park - 13 min drive
  • Xcaret Eco Theme Park - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.9 miles/22.4 km

Restaurants

  • Tacos el Arabe - 2 min walk
  • Taqueria el Tio Chueco - 3 min walk
  • Pozoleria Castillo - 6 min walk
  • Don Chava - 11 min walk
  • Ke-Tamales - 3 min walk

About this property

Paradisus Playa del Carmen - All Inclusive

At Paradisus Playa del Carmen - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll only be a five-minute drive from Quinta Avenida. 5 outdoor pools provide fun for everyone, and guests can also take advantage of a health club and a hot tub. Dining choices include 14 restaurants, and the 15 bars/lounges are great places to grab a cold drink. There's a free water park and a free kid's club, and apartments get the details right with iPod docks and Egyptian cotton sheets. Fellow travellers like the helpful staff and family-friendly amenities.

All-inclusive

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Property is kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 5 outdoor pools
  • Umbrellas
  • Sunloungers
  • Hot tub

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site

Family friendly

  • Free children's club
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Dining

  • 14 restaurants and 2 coffee shops
  • 15 bars/lounges, 1 beach bar and 1 swim-up bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Down duvet
  • Pillow menu
  • Egyptian cotton sheets
  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Rainfall shower head
  • Hairdryer
  • Designer toiletries
  • Towels provided
  • Slippers

Entertainment

  • 50-inch flat-screen TV with cable service
  • Games room
  • TV in a common area
  • iPod docking station

Outdoor areas

  • Outdoor furniture
  • Outdoor entertainment area
  • Dock

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Business centre
  • Conference centre (25000 square feet of space)

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • On-site shopping

Location highlights

  • Near the sea
  • On the bay
  • On the waterfront
  • Near the boardwalk

Things to do

  • Health club
  • Free water park access
  • Waterslide
  • Pilates classes on site
  • Aerobics classes on site
  • Yoga classes on site
  • Ecotours nearby
  • Theme parks nearby
  • Swimming nearby

General

  • 488 rooms
  • 3 floors
  • 8 buildings
  • Built in 2011
  • Traditional architecture

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 28.87 per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Paradisus Playa del Carmen - All Inclusive?
As of 7 Jun 2023, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen - All Inclusive on 8 Jun 2023 start from £310, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Paradisus Playa del Carmen - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Paradisus Playa del Carmen - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Paradisus Playa del Carmen - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Paradisus Playa del Carmen - All Inclusive and nearby?
Have fun during the warmer months with activities nearby such as swimming. Additional recreation on-site includes aerobics , pilates and yoga. Relax in the hot tub or enjoy the use of other amenities, which include 5 outdoor pools and 15 bars. Paradisus Playa del Carmen - All Inclusive also has a health club and an arcade.
Are there restaurants at or near Paradisus Playa del Carmen - All Inclusive?
Yes, there are 14 on-site restaurants.
What's the area around Paradisus Playa del Carmen - All Inclusive like?
Paradisus Playa del Carmen - All Inclusive is located on the waterfront, a short 8-minute walk from 28 de Julio Square.

Reviews

8.4

Very good

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Everyone was very friendly and Cinthia was amazing! Food and drinks were very good. I would have liked to have known that we couldnt be in the swim up part of the pool to our room after a certain hour. That was really the point of having it, so that we could enjoy the pool after the main pools closed. The only thing that stood out was we booked a deep sea fishing with Aquaworld and we were misinformed. We were told that food would be available and plenty of beer for all passengers. And there was neither. We split 12 beers between 7 people and only a bag of chips and some cookies for a 10 hour span.
Josh, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Polly, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Amazing for families, hallways noisy in the evenings/nights, nice facilities and very clean. Good food in all the restos
Fadi, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This place was great for kids! It was really hard to get into other restaurants onsite without a reservation. That is something worth doing before your arrival. We had such a great time and the staff was wonderful!
Britton, 3-night family trip
Verified Expedia guest review

8/10 Very good

I loved all the
Courtney, 6-night trip
Verified Expedia guest review

2/10 Poor

Negligent Condition, Aggressive Kids Club employee
This was our 2nd time here, but it's gone downhill. First, though we paid for Nikte, there was no advantage for doing so. All guests were allowed to use all pools, whether or not they were with Nikte, we had 1hr+ long waits every morning for the Lunch Box, which was meant to be a Nikte restaurant. We had to wait on lines out the door for breakfast at the buffet. In addition, I slipped and fell on more than one occasion and injured my knee badly INDOORS at non-food locations. Specifically, I fell on an unmopped puddle in dark lighting at the indoor reception area between Fuego and Sal, and my knee is still injured. IMPORTANTLY: I complained about the kids' club's egregious and irresponsible behavior by one if its employees, and nothing was addressed when I asked to speak to the manager. Omar at the kids club let another parent sign out next to my child's name, and when I told him that was problematic, he rolled his eyes and said it was nothing. Someone signed out on my kid's name that wasn't me, and he gave me an attitude when I tried to discuss it. Then he kept raising a really bizarre "issue" where he kept saying my son passed gas. My son said he did by accident and outdoors, but that Omar kept saying he did it on purpose and humiliated him in front of other kids. They also mentioned this to me like it was incredibly serious. When I said I would speak to the manager about it all, he slammed the table and yelled "GO!" aggressively. Nikte never followed up. So disappointed
Sarah, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Rashida, 5-night family trip
Verified Orbitz guest review

6/10 Good

I don’t know what vip benefit was included. I was there like a regular stay
Vivian, 4-night family trip
Verified Expedia guest review

8/10 Very good

The property was beautiful, clean and staff was friendly. However, food quality could use some serious improvement. The only restaurant we enjoyed was the Blue Agave. Also drinks had little to no alcohol, were very watered down. I would rate 3.5 out of 5 stars.
KAYLA, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Marivic, 3-night trip
Verified Expedia guest review