Taj Santacruz

Photo gallery for Taj Santacruz

Primary image
Outdoor pool, pool umbrellas, lifeguards on site
Taj Club, Room, 2 Single Beds, City View | View from room
Junior Suite, 1 King Bed, Business Lounge Access | View from room
Presidential Suite, Multiple Beds, Business Lounge Access (Runway Facing) | Premium bedding, minibar, desk, blackout curtains

Overview of Taj Santacruz

Taj Santacruz

5.0 star property
Luxury hotel in Vile Parle with 2 restaurants and spa

9.2/10 Superb

324 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is £121
Price available on 5/10/2022
Map
Chhatrapati Shivaji Intl. Airport, Domestic Terminal, Santacruz East, Mumbai, Maharashtra, 400099
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Private bathroom
  • Separate bath and shower
  • Cable/satellite TV service

Choose dates to view prices

About this area

What's nearby

  • In Vile Parle
  • Juhu Beach - 17 min drive
  • U.S. Consulate General - 19 min drive
  • Haji Ali Dargah - 41 min drive
  • Gateway of India - 62 min drive
  • Gorai Beach - 123 min drive

Getting around

  • Chhatrapati Shivaji International Airport (BOM) - 14 min drive
  • Mumbai Santacruz Station - 3 min drive
  • Mumbai Andheri Station - 4 min drive
  • Mumbai Vile Parle Station - 15 min walk
  • Airport shuttle (surcharge)

About this property

Taj Santacruz

5-star luxury hotel in the heart of Vile Parle
Take advantage of a round-trip airport shuttle, a poolside bar and a free daily manager's reception at Taj Santacruz. Indulge in Ayurvedic treatments, a body wrap and a facial at Jiva Spa, the on-site spa. Enjoy international cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on site and a coffee shop/cafe.
You'll also find perks such as:
  • An outdoor pool with pool umbrellas and a lifeguard on site
  • Free self-parking
  • Buffet breakfast (surcharge), a banquet hall and multilingual staff
  • A 24-hour front desk, concierge services and a ballroom
  • Guest reviews say great things about the helpful staff and location
Room features
All 279 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and climate-controlled air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with rainfall showers and deep-soaking baths
  • 40-inch LED TVs with cable channels and DVD players
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 279 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Meals are not included in the breakfast and half board rates for children age 11 and younger.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (4-device limit)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Children stay free
  • Babysitting (surcharge)
  • Children's menu
  • Lifeguard on site

What to do

  • Shopping

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (15000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Garden
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Well-lit path to entrance

Languages

  • English
  • Hindi

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 40-inch LED TV
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Alarm clock
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (4-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Jiva Spa has 2 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic and reflexology. Children under 5 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Tiqri – This coffee shop specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
China Inc. – This fine-dining restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rivea – This fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of INR 1250 for adults and INR 700 for children (approximately)
  • Airport shuttle service is offered for an extra charge of INR 1500 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for INR 1500.0 per day
  • Rollaway beds are available for INR 1500.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 5 years old are only allowed with adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Taj Santacruz Hotel Mumbai
Taj Santacruz Hotel
Taj Santacruz Mumbai
Taj Santacruz
Taj Santacruz Hotel
Taj Santacruz Mumbai
Taj Santacruz Hotel Mumbai

Frequently asked questions

Does Taj Santacruz offer free cancellation for a full refund?
Yes, Taj Santacruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Taj Santacruz?
As of 4 Oct 2022, prices found for a 1-night stay for 2 adults at Taj Santacruz on 5 Oct 2022 start from £121, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Taj Santacruz?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Taj Santacruz?
Yes, there's an outdoor pool.
Are pets allowed at Taj Santacruz?
Sorry, pets aren't allowed.
Is parking offered on site at Taj Santacruz?
Yes, there's free self parking.
Is an airport shuttle service offered by Taj Santacruz?
Yes, an airport shuttle is available. The charge is INR 1500 per vehicle one-way.
What are the check-in and check-out times at Taj Santacruz?
You can check in starting at 3:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Taj Santacruz and nearby?
Taj Santacruz has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Taj Santacruz?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Spice It (3-min walk), Tiqri (3-min walk) and Rivea (4-min walk).
Does Taj Santacruz have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Taj Santacruz like?
Taj Santacruz puts you in Vile Parle, in the heart of Mumbai. Popular attractions include Juhu Beach, which is 17 minutes away by car. Travellers love the hotel's prime location.

Overall score and ratings

9.2

Superb

9.5/10

Cleanliness

9.1/10

Staff & service

9.5/10

Amenities

9.5/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

They truly know what hospitality means - everyone went that extra mile to make sure I was comfortable and I felt like a special guest.
Seetha, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

8/10 Very good

Vivek, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Akash, 1-night trip
Verified Hotels.com guest review

6/10 Good

Afreen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff and service are excellent. The rooms are big. The gym is great. Food was awesome. It was a fabulous experience!
Sheuli, 3-night family trip
Verified Expedia guest review

8/10 Very good

PARAMJIT, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel itself was beautiful with great rooms and amenities (services, restaurants, lounge areas). However, the best part of my experience at Taj Santacruz was easily the service the staff provided. Every question I had was answered and any request I had was attempted to be fulfilled (and mostly were) as effective as possible. The staff and their services provided were the main reasons I felt happy with my decision to stay there each day of my trip. A special note of praise to the Floor or Concierge Manager Sean/Shawn. He was very kind, easy to speak to and helped with any request I presented to him. I hope Taj treats and compensates him well for his hard work.
Nikhil, 5-night family trip
Verified Orbitz guest review

10/10 Exceptional

Dev, 2-night trip
Verified Expedia guest review

2/10 Poor

Total Let Down.....never going again
From the time of check-in to checkout everytime time there were issues. 1) long time to checkin....on one desk 2 guests being entertained....it seemed like a railway counter 2) food hardly came in the hot trolley unless I asked for it 3) upgraded self to club room to be told i have to pay for premium wifi whereas it was free 4) had put a request during booking but no response from hotel on it....had to remind them 3 times which literally spoilt the mood 5) we were a couple booked but everytime food came it was with one napkin only in the cutlery set 6) food wise.....only pasta was good...rest like briyani, tikka, gulab jamun not even worth it.....gulab jamun for example, we told wanted it mildly hot....it was cold and stretchy by the time it came to our room...we left it after a bite Never again to this property of Taj....it has let us down and spoilt the image of Taj in front of us.
Sameer, 2-night trip
Verified Hotels.com guest review