Portobelo Plaza de las Americas

Photo gallery for Portobelo Plaza de las Americas

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
View from room

Overview of Portobelo Plaza de las Americas

Portobelo Plaza de las Americas

3.5 star property
3.5-star hotel in San Andrés with outdoor pool and restaurant

7.8/10 Good

221 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Restaurant
Map
Avenida Las Americas 1A-101, San Andrés, 880001
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Room service
  • Business centre
  • Airport drop-off service
  • Terrace
  • 24-hour front desk
  • Self-serve laundry
  • Conference space
For families
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Lift
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • San Andres (ADZ-Gustavo Rojas Pinilla Intl.) - 7 min drive
  • Airport drop-off service

About this property

Portobelo Plaza de las Americas

3.5-star hotel
Consider a stay at Portobelo Plaza de las Americas and take advantage of an airport drop-off service, a terrace and laundry facilities. In addition to a bar and a fitness centre, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Concierge services, tour/ticket information and a 24-hour front desk
  • Luggage storage and a lift
  • Guest reviews speak highly of the location
Room features
All guest rooms at Portobelo Plaza de las Americas include perks, such as climate-controlled air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 52 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport drop-off on request(available 24 hours a day)*

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Beach nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (323 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

On-site venue – This restaurant only serves breakfast.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 20000 per vehicle

Children & extra beds

  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards, debit cards and cash.

Property registration number 29313

Also known as

Portobelo Plaza las Americas Hotel San Andres
Portobelo Plaza las Americas Hotel
Portobelo Plaza las Americas San Andres
Portobelo Plaza las Americas
Portobelo Plaza Las Americas
Portobelo Plaza de las Americas Hotel
Portobelo Plaza de las Americas San Andrés
Portobelo Plaza de las Americas Hotel San Andrés

Frequently asked questions

Does Portobelo Plaza de las Americas offer free cancellation for a full refund?
Yes, Portobelo Plaza de las Americas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Portobelo Plaza de las Americas?
As of 18 Aug 2022, prices found for a 1-night stay for 2 adults at Portobelo Plaza de las Americas on 19 Aug 2022 start from £131, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Portobelo Plaza de las Americas?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Portobelo Plaza de las Americas?
Yes, there's an outdoor pool.
Are pets allowed at Portobelo Plaza de las Americas?
Sorry, pets aren't allowed.
Is parking offered on site at Portobelo Plaza de las Americas?
Sorry, there's no on-site parking at Portobelo Plaza de las Americas.
Is an airport shuttle service offered by Portobelo Plaza de las Americas?
Yes, a shuttle from the hotel to the airport is available. The charge is COP 20000 per vehicle.
What are the check-in and check-out times at Portobelo Plaza de las Americas?
You can check in from 4:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Portobelo Plaza de las Americas and nearby?
Portobelo Plaza de las Americas has an outdoor pool and a fitness centre.
Are there restaurants at or near Portobelo Plaza de las Americas?
Yes, there's an on-site restaurant. Nearby restaurants include Seaweed Cevicheria (5-min walk), Coffee Break (6-min walk) and Capitan Mandy (6-min walk).
What's the area around Portobelo Plaza de las Americas like?
Portobelo Plaza de las Americas is a short 5-minute walk from Spratt Bight Beach and 6 minutes' walk from Coton Cay. Travellers say that the hotel is in a great location.

Overall score and ratings

7.8

Good

8.6/10

Cleanliness

7.9/10

Staff & service

7.6/10

Amenities

8.3/10

Property conditions & facilities

7.4/10

Eco-friendliness

10/10 Exceptional

Edgar, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Hotel was not clean. Staff wont even greet you when arrive. Don't even try to ask questions, it bothers them. The concierge responded to me: "you and your questions"
Daniela, 3-night family trip
Verified Orbitz guest review

8/10 Very good

Nice location
Last minute choice as another hotel cancelled my booking. Nice convenient location. Not as upscale as i would have liked, but not bad.
Theodore, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Eduard, 1-night trip
Verified Expedia guest review

2/10 Poor

Eduard, 4-night trip
Verified Expedia guest review

8/10 Very good

Pros: New building, clean guest rooms, close to Spratt Bright Beach (5 minutes walking). Cons: Crowded on-site restaurant and their food is only okay, front desk staff were not very friendly.
Gloria, 3-night family trip
Verified Expedia guest review

6/10 Good

Good location, but outdated.
Yazeed, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Arnold, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The staff are very unfriendly and rude, they need to be trained in customer service, no even a welcome smile. Room size was ok and pretty good size. Bathroom has mold. Terrible breakfast.
Estela, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

Joshua, 3-night trip
Verified Hotels.com guest review