Hotels in San José

"Very friendly customer service."

"1 complaint is the awful shuttle experience I had upon arrival. Was reserved on 2:30pm shuttle from SJO, but spent over 2 hrs & numerous unanswered calls to front desk, I was repeatedly told only via email the driver is "15 minutes away". This went on every 15 minutes for 2+ hrs! I didn't leave the designated pick-up area to avoid missing it the shuttle. I literally stood outside the airport (no seats for waiting), w/out a bathroom break, water, w/out applying my bug spray (very much needed during rainy season when mosquitoes are bad), & w/out air conditioning. I was tired, frustrated, & received false information for over 2 full hours from front desk staff that refused to answer my calls or call me back, but would only email me instead. I would've caught an Uber/Taxi, but was being consistently told that the driver was only 15 mins. I was told to wait under the Hotel Shuttle sign or the driver would leave & that he was in a gray/silver minivan. Over 2 hrs later, at 4:38pm, driver arrived in a dark navy BLUE van, & stopped at the airport exit doors, NOT at the Hotel Shuttle sign over 200 feet away. The advertised "20 min ride" to Barcelo was actually an HOUR & a half! Staff claimed no control of traffic, but my point was they live there, know daily traffic patterns & rush hours, they said it's normally heavy, so don't falsely say it's 20 mins. as if that is normal. Don't threaten $30 penalty for passengers missing the van, when no credit given to passengers that wait 2 hrs! "

"We stayed here one night just before leaving Costa Rica. The hotel is beautiful and has charm—from the hanging plants to the typewriters, calculators, and telephones in the lobby…it’s just a quaint hotel. We loved the lobby area as it had a variety of seating areas and they offer coffee, tea, water (hot and cold), and milk throughout the afternoon and evening. Our room was quiet and clean and comfortable…everything we needed for a great night’s sleep. We would definitely stay here again!"

"Staff was very helpful. "

"Great hotel and very comfy beds. Check in line was epically long (we were there for a soccer tournament) but they managed it quickly and efficiently. I’d definitely recommend!"

"Friendly and safe. "

"El hotel está bonito"

"They went out of their way to help."

"Outside mural painting "