Very nice and helpful staff. Excellent room facing volcano. My only complaint is cleaning lady said I damaged a towel and needed to pay to replace it. When I showered, something came off of me and it was in the drain of the shower. She took it and put it on a towel. I knew exactly what it was, but was hoping it would go down drain. It didn’t, I guess she took it and put on towel and blamed me. Regardless, towel was not damaged, it would clean up after being laundered. I usually tip housekeeping staff, but did not due to her duplicity.