Hilton Chicago, Chicago: Info, Photos, Reviews

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Historic hotel with 2 restaurants, near Buckingham Fountain

Choose dates to view prices

Dates

December 2024

January 2025

Premium bedding, pillow-top beds, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool

Connecting rooms available

Bar

Parking available

Laundry facilities

Pet-friendly

Main amenities

Housekeeping (on request)
2 restaurants and bar/lounge
Indoor pool
Breakfast available
Health club
Valet parking
Self parking
Coffee shop/cafe
Conference centre
Business centre
50 meeting rooms
24-hour front desk

Feel at home

Children stay free
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Coffee/tea maker
Lift

includes taxes & fees

22 Dec - 23 Dec

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 44 of 44 rooms

Family Room, 4 Bedrooms

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

82 sq m
Lake view
Sleeps 16
4 Single Beds

Room, 2 Double Beds, Lake View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

37 sq m
Lake view
Sleeps 4
2 Double Beds

37-inch TV with cable channels, pay films

Room, 2 Double Beds, Accessible (Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

35 sq m
Sleeps 4
2 Double Beds

Junior Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

39 sq m
Partial lake view
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

27 sq m
Sleeps 2
1 King Bed

Luxury Suite, 1 King Bed

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

HDTV

82 sq m
Lake view
Sleeps 2
1 King Bed

Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

24 sq m
Sleeps 2
1 King Bed

Luxury Suite, 2 Bedrooms

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Dining table

HDTV

87 sq m
Lake view
Sleeps 6
1 King Bed

Room (Parlor)

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

34 sq m
Lake view
Sleeps 2
1 Single Murphy Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

27 sq m
Sleeps 2
1 King Bed

Luxury Suite, 3 Bedrooms

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

82 sq m
Lake view
Sleeps 8
1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

34 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

27 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

35 sq m
Sleeps 4
2 Double Beds

Room, 1 Double Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

18 sq m
Sleeps 2
1 Double Bed

Room, 2 Double Beds, Accessible (Transfer Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

35 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

28 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

33 sq m
Sleeps 4
2 Double Beds

Junior Suite, 1 King Bed

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

39 sq m
Partial lake view
Sleeps 2
1 King Bed

Suite, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 6
2 King Beds

Suite, Multiple Beds, Ocean View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Sleeps 8
3 King Beds

Suite, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 6
2 King Beds

Suite, Multiple Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 8
3 King Beds

Superior Room, 1 King Bed (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

24 sq m
Sleeps 2
1 King Bed

Superior Room, 2 Queen Beds (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

34 sq m
Sleeps 4
2 Queen Beds

Room, 2 Double Beds, 2 Bathrooms

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

33 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds, Accessible, Bathtub (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds, Accessible (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

35 sq m
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Accessible, Bathtub (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

28 sq m
Sleeps 2
1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor, Roll-in Shower)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

28 sq m
Sleeps 2
1 King Bed

Suite, Multiple Beds, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 6
3 King Beds

Room, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

27 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 4
1 King Bed

Superior Room, 1 King Bed, Accessible (High Floor)

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

28 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

34 sq m
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Lake View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Separate bedroom

37 sq m
Lake view
Sleeps 4
2 Queen Beds

Suite, 1 King Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 4
1 King Bed

Suite, 1 Bedroom

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

82 sq m
Lake view
Sleeps 2
1 King Bed

Room, 1 King Bed, Lake View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

Blackout curtains

27 sq m
Lake view
Sleeps 2
1 King Bed

Luxury Suite, 3 Bedrooms

Highlights

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Pillow-top bed

82 sq m
Lake view
Sleeps 8
1 King Bed

Traditional Suite, 2 Bedrooms (Parlor)

Highlights

Separate dining area

Separate sitting area

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

82 sq m
Lake view
Sleeps 6
2 Double Beds and 1 King Bed

Suite, 1 King Bed, View

Highlights

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

HDTV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Lake view
Sleeps 4
1 King Bed

Similar properties

Pet-friendly

Parking available

Free WiFi

Restaurant

includes taxes & fees

25 Dec - 26 Dec

About the area

720 S Michigan Ave, Chicago, IL, 60605

What's nearby

Art Institute of Chicago - 10 min walk - 0.9 km
Millennium Park - 12 min walk - 1.0 km
Grant Park - 18 min walk - 1.5 km
Soldier Field - 20 min walk - 1.7 km
Willis Tower - 2 min drive - 1.9 km

Getting around

Chicago Midway Airport (MDW) - 28 min drive
Chicago O'Hare International Airport (ORD) - 39 min drive
Chicago, IL (PWK-Chicago Executive) - 47 min drive
Chicago Museum Campus-11th Street Station - 7 min walk
Chicago Van Buren Street Station - 7 min walk
Millennium Station - 16 min walk
Harrison Station - 5 min walk
Roosevelt Station - 9 min walk
Harold Washington Library Station - 9 min walk

Restaurants

‪Lou Malnati's Pizzeria - ‬4 min walk
‪The Lounge At Congress Hotel - ‬3 min walk
‪Grant Park Bistro - ‬1 min walk
‪Epic Burger - ‬7 min walk
‪Buddy Guy's Legends - ‬3 min walk

About this property

Hilton Chicago

Hilton Chicago puts you in a great location, within a short 10-minute walk of State Street and Art Institute of Chicago. Guests can take a dip in the indoor pool or grab a bite to eat at Herb N Kitchen, which is one of 2 restaurants and serves breakfast, lunch and dinner. Other highlights at this historic hotel include a bar/lounge, a health club and a fitness centre. Fellow travellers say great things about the helpful staff and location. The property is only a short walk to public transportation: Harrison Station is 5 minutes and Roosevelt Station is 9 minutes.

Languages

Chinese (Mandarin), English, Spanish

At a glance

Hotel size

1544 rooms
Arranged over 29 floors

Arriving/Leaving

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in/out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival

Required at check-in

Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)

Pets

Pets allowed (up to 34 kg per pet)*
Service animals welcome

Internet

Free WiFi and wired internet access in public areas
WiFi and wired internet access in rooms*

Parking

Covered on-site self-parking (USD 70.00 per night)
Covered on-site valet parking (USD 85.00 per day)
Wheelchair-accessible parking and van parking on site

Other information

Smoke-free property

Property amenities

Food and drink

Full breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
2 restaurants
Bar/lounge
Coffee shop
Snack bar/deli

Travelling with children

Children stay for free (see details)

What to do

Bike rentals nearby
Golfing nearby
Kayaking nearby
Segway hire/tours nearby

Working away

Business centre
50 meeting rooms
Co-working spaces
Conference centre (234000 square feet of space)

Services

24-hour front desk
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire

Facilities

Built in 1927
ATM/banking
Safe-deposit box at front desk
Fireplace in reception
Health club
An indoor pool
Double-glazed windows
No plastic drinking straws
Banquet hall

Accessibility

Braille/raised signage
Lift
Lift door width (centimetres): 118
Wheelchair-accessible parking
20 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 116
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Closed-captioned TV
Well-lit path to entrance
Step-free path to entrance

Room amenities

Be entertained

37-inch TV
Premium cable channels
Films for purchase

Home comfort

Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board

Sleep well

Hypo-allergenic bedding
Premium bedding
Pillow-top mattress

What to enjoy

Individually furnished and decorated

Freshen up

Private bathroom
Shower/bath combination
Designer toiletries
Hairdryer
Towels

Stay connected

Desk
WiFi and wired internet for a surcharge
Phone
Desk chair

Housekeeping (on request)
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Energy-saving switches
Recycling
Water-efficient showers only

Special features

Dining

Herb N Kitchen – This café serves breakfast, lunch, dinner and light fare.

Kitty O Sheas – This restaurant specialises in Irish cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

720 Bar and Grill – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:

Destination fee: USD 29.35 per accommodation, per night

Optional extras

WiFi is available in guest rooms for USD 12.95 per day (rates may vary)
Wired internet access is available in guestrooms for USD 12.95 per night (rates may vary)
Full breakfast is offered for an extra charge of approximately USD 35 for adults and USD 17 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Parking

Covered self-parking costs USD 70.00 per night
Covered valet parking costs USD 85.00 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Property Registration Number 60605

Also known as

Chicago Hilton Michigan Ave

Hilton Chicago Cultural Mile

Hilton Chicago Michigan Ave Cultural Mile

Hilton Michigan Ave Cultural Mile

Hilton Michigan Ave Cultural Mile Hotel

Hilton Michigan Ave Cultural Mile Hotel Chicago

Hilton Chicago Michigan Ave Cultural Mile Hotel

Hilton Chicag

Hilton Chicago Hotel

Hilton Chicago Chicago

Hilton Chicago Hotel Chicago

Hilton Chicago Michigan Ave Cultural Mile

Frequently asked questions

Does Hilton Chicago offer free cancellation for a full refund?

Yes, Hilton Chicago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hilton Chicago?

Yes, there's an indoor pool.

Are pets allowed at Hilton Chicago?

Yes, pets are welcome, with a maximum weight of 34 kg per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees.

Is parking offered on site at Hilton Chicago?

Yes. Self-parking costs USD 70.00 per night. Valet parking costs USD 85.00 per day.

What are the check-in and check-out times at Hilton Chicago?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.

Is there an on-site casino at Hilton Chicago?

No, this hotel doesn't have a casino, but Bally's Casino Chicago (2-min drive) is nearby.

What is there to do at Hilton Chicago and nearby?

Have fun with activities such as cycling, boat tours and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes segway hire. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a health club.

Are there restaurants at or near Hilton Chicago?

Yes, there are 2 on-site restaurants, featuring Irish cuisine.

What's the area around Hilton Chicago like?

Hilton Chicago is in Downtown Chicago, a short 5-minute walk from Harrison Station and 12 minutes' walk from Millennium Park. The local area is considered walkable, as well as being good for sightseeing.

Hilton Chicago Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

25 Nov 2024

carley, 1-night trip with friends

Verified Hotels.com guest review

10/10 Exceptional

25 Nov 2024

Great option

Overall great. I rated cleanliness a 4 as there was hair in our bathroom behind the door and under sink where it had not been swept. Otherwise everything else was great. Would like to have had a microwave available in the room for leftovers. Every one was friendly

Christina, 2-night trip

Verified Hotels.com guest review

6/10 Good

23 Nov 2024

Elmer, 4-night business trip

Verified Hotels.com guest review

10/10 Exceptional

22 Nov 2024

Phillip, 1-night trip

Verified Hotels.com guest review

8/10 Very good

19 Nov 2024

3-night business trip

Verified Hotels.com guest review

8/10 Very good

18 Nov 2024

The room was excellent but the hotel did not have a room available for me by 4pm, even when check in is at 3pm. Housekeeping was excellent.

Jim, 3-night business trip

Verified Hotels.com guest review

10/10 Exceptional

8 Nov 2024

Classy and timeless

We stayed overnight for a concert. The location across from Grant Park and close to restaurant options was superb. A lovely, classy hotel!

Richard, 1-night trip

Verified Hotels.com guest review

6/10 Good

8 Nov 2024

Francisco, 2-night trip

Verified Hotels.com guest review

10/10 Exceptional

5 Nov 2024

Adam, 1-night trip

Verified Hotels.com guest review

2/10 Poor

3 Nov 2024

The air conditioning didn't work

Ana, 1-night family trip

Verified Hotels.com guest review

10/10 Exceptional

3 Nov 2024

1-night trip

Verified Hotels.com guest review

2/10 Poor

2 Nov 2024

The hotel room was super run down. The bathroom was disgusting! The tile in the shower was so dirty, the mirror has toothpaste splattered all over it. The Kleenex box and the ice box were so old and worn out. I am so grossed out.

Megan, 1-night trip

Verified Hotels.com guest review

10/10 Exceptional

28 Oct 2024

Traveler

I loved this hotel. It is historic and large and the decor in the common areas is gorgeous. My room did have older decor but was clean and well maintained. I ate in two of the onsite restaurants, the one with the breakfast buffet and Kitty O Sheas. Both very good. There were plenty of taxis outside the hotel and highly recommend one of going to one of the museums. You also pick up your ride share in the same area. Highly recommend staying here.

2-night trip

Verified Hotels.com guest review

10/10 Exceptional

27 Oct 2024

Sam, 2-night trip

Verified Hotels.com guest review

10/10 Exceptional

24 Oct 2024

Ioannis, 3-night trip

Verified Hotels.com guest review

10/10 Exceptional

23 Oct 2024

Chris, 1-night trip

Verified Hotels.com guest review

6/10 Good

22 Oct 2024

Poor customer service

I booked this hotel because it was close to the convention center and had buffet breakfast since 6am. I woke up early and am vegetarian so these elements were fundamental. After 3 days of regular service, the hotel closed the restaurant without prior notice. When I came down on the fourth day, there was a sign outside saying that breakfast was being served in another restaurant. When I got to the other restaurant, I realized that service only started at 6:30 without buffet. There were few options for vegetarians and service was horrible. They also indicated that there was a maximum of USD35 per person including drinks. I complained. They said they will respect the booking conditions with no additional charges. I now have charges on my credit card and have contacted the hotel multiple times with no response.

Astrid, 6-night business trip

Verified Hotels.com guest review

10/10 Exceptional

21 Oct 2024

Gabriel, 1-night trip

Verified Hotels.com guest review

10/10 Exceptional

20 Oct 2024

Stay at Hilton

Our stay at the hotel was great. It was exactly how it was shown.

Victor, 1-night trip

Verified Hotels.com guest review

10/10 Exceptional

19 Oct 2024

Perfect for what I needed. The room was available and close to my meeting. Service was friendly and the room was nice. I would stay here again.

JOHN, 1-night business trip

Verified Hotels.com guest review

10/10 Exceptional

10 Oct 2024

Keri, 2-night trip

Verified Hotels.com guest review

10/10 Exceptional

7 Oct 2024

Bobby, 1-night trip

Verified Hotels.com guest review

4/10 Fair

7 Oct 2024

Tracey, 1-night family trip

Verified Hotels.com guest review

8/10 Very good

6 Oct 2024

1-night trip with friends

Verified Hotels.com guest review

10/10 Exceptional

3 Oct 2024

Mari Beth, 1-night family trip

Verified Hotels.com guest review

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Hilton Chicago

Choose dates to view prices

Photo gallery for Hilton Chicago

Reviews

Very good

Popular amenities

Main amenities

Feel at home

Room options

View all photos for Family Room, 4 Bedrooms

Family Room, 4 Bedrooms

Highlights

View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

Highlights

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Room, 2 Double Beds, Accessible (Hearing)

Highlights

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

Junior Suite, 1 King Bed, Accessible (Hearing)

Highlights

View all photos for Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Highlights

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed

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View all photos for Room, 1 King Bed

Room, 1 King Bed

Highlights

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

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View all photos for Room (Parlor)

Room (Parlor)

Highlights

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

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View all photos for Luxury Suite, 3 Bedrooms

Luxury Suite, 3 Bedrooms

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View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

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View all photos for Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

Room, 1 King Bed, Accessible (3x3 Shower, Mobility & Hearing)

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View all photos for Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

Room, 2 Double Beds, Accessible (3x3 Shower, Mobility & Hearing)

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View all photos for Room, 1 Double Bed

Room, 1 Double Bed

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View all photos for Room, 2 Double Beds, Accessible (Transfer Shower)

Room, 2 Double Beds, Accessible (Transfer Shower)

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View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

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View all photos for Room, 2 Double Beds

Room, 2 Double Beds

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

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View all photos for Suite, Multiple Beds

Suite, Multiple Beds

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View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View

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View all photos for Suite, Multiple Beds

Suite, Multiple Beds

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View all photos for Suite, Multiple Beds

Suite, Multiple Beds

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View all photos for Superior Room, 1 King Bed (High Floor)