6/10 Good
19 Jan 2025
Disappointing this visit.
This hotel has been our go to in Victoria and we have normally been happy with our stay. Our first night was good as usual, but the second night was very challenging. A late room rental above our room on the second floor was very noisy with people tramping on the floor, talking loudly, opening and closing the sliding door and what sounded like moving furniture. The front desk did not answer our call so had to get dressed and went down to the front desk where I was told the problem would be dealt with. After another 45 minutes I called again and the front desk they said again that they would deal with it. The racket went on until sometime around midnight when I finally fell asleep. I complained in the morning and was offered free parking which did not start to cover the cost of a good nights sleep. There did not appear to be many customers in the hotel so I asked if they were strategic in their room allocation (like not putting late night customers above or beside an occupied room but was not offered an answer.
Niels
Niels, 2-night business trip
Verified Hotels.com guest review
