Fairmont El San Juan Hotel

5.0 star property
Beachfront resort in Isla Verde with spa, casino

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillow-top beds, in-room safe
Sports facility
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio
Villa, 1 King Bed, Balcony, Ocean View | Hypo-allergenic bedding, pillow-top beds, in-room safe
7 bars/lounges, lobby lounge, wine bar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Casino
  • Connecting rooms available
  • Pet-friendly
  • Non-smoking
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 6 restaurants and 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Nightclub
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains
The price is £535
includes taxes & fees
5 Jan - 6 Jan

Room options

Available filters for rooms
Showing 35 of 35 rooms

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Separate bedroom
  • 191 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 57 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 128 sq m
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Separate bedroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

Highlights

Patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
6063 Isla Verde Avenue, Carolina, 00979

What's nearby

  • Isla Verde Beach - 1 min walk - 0.0 km
  • Carolina Beach - 9 min walk - 0.8 km
  • Museo de Arte de Puerto Rico - 6 min drive - 5.9 km
  • Plaza las Americas - 9 min drive - 9.4 km
  • Puerto Rico Convention Center - 10 min drive - 9.5 km

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 8 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪La Bodeguita - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

At Fairmont El San Juan Hotel, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll only be within a 10-minute drive of Pan American Pier. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and aromatherapy. Serving Caribbean cuisine, Caña is one of 6 restaurants and 7 bars/lounges. Other highlights at this eco-friendly resort include a casino, a nightclub and a poolside bar. Fellow travellers love the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 388 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Secured on-site self-parking (USD 27.85 per day; includes in/out privileges)
  • Secured on-site valet parking (USD 33.45 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's menu

What to do

  • On the beach
  • Beach club (surcharge)
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • 3 meeting rooms
  • Conference space (40000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • Built in 1958
  • ATM/banking
  • Fitness centre
  • 4 outdoor pools
  • Designer shops on-site
  • Casino
  • Full-service spa
  • Nightclub
  • 14 casino gaming tables
  • 298 casino slot machines
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Sign language-capable staff
  • Lowered plug sockets in bathroom
  • Grab bar in bath
  • Grab bar in shower
  • Accessible bath
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Pillow-top mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Free local calls

Food and drink

  • Champagne service
  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Restaurant dining guide

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Caña – This restaurant specialises in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro – This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar – This lobby lounge only serves light fare. Open daily.
Wine Bar – On-site wine bar. Open daily.
El San Juan Beach Club – This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: 21 per cent of room rate
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach towels
    • Fitness centre access
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Phone calls (may be limited)
    • Pool access

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 41.74 for adults and USD 20.33 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Secured self-parking costs USD 27.85 per day with in/out privileges
  • Secured valet parking costs USD 33.45 per day with in/out privileges

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Does Fairmont El San Juan Hotel offer free cancellation for a full refund?
Yes, Fairmont El San Juan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont El San Juan Hotel?
Yes, there are 4 outdoor pools.
Are pets allowed at Fairmont El San Juan Hotel?
Yes, pets are welcome. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont El San Juan Hotel?
Yes. Self-parking costs USD 27.85 per day. Valet parking costs USD 33.45 per day.
What are the check-in and check-out times at Fairmont El San Juan Hotel?
Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
Is there an on-site casino at Fairmont El San Juan Hotel?
Yes, the 15000 square-foot casino features 298 slot machines and 14 gaming tables.
What is there to do at Fairmont El San Juan Hotel and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Fairmont El San Juan Hotel also has 7 bars and a casino, as well as a nightclub and a fitness centre.
Are there restaurants at or near Fairmont El San Juan Hotel?
Yes, there are 6 on-site restaurants, featuring beachfront dining and Caribbean cuisine.
What's the area around Fairmont El San Juan Hotel like?
Fairmont El San Juan Hotel is in Isla Verde, a short 8-minute drive from San Juan (SJU-Luis Munoz Marin Intl.) and 9 minutes' walk from Carolina Beach. Travellers say that the area is walkable and good for shopping.

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Adrixa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

20th wedding anniversary
The hotel is beautiful and in a great location. The staff were very friendly and the whole place offered so much. We throughly enjoyed our stay!
Hersel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mawuli, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Denise, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

wilfredo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

DANIEL, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lively
Maria Lorena, 3-night trip
Verified Expedia guest review

10/10 Exceptional

sherrie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

sunday, 3-night trip
Verified Expedia guest review

2/10 Poor

If I could give this hotel 0 stars I would. I was extremely excited to stay here for my boyfriend’s birthday trip. However I shoulda gone and spent my money at La Concha. El San Juan hotel looks so beautiful online. Yet you come in and it looks run down, the lights in the lobby are extremely dark during the day to hide their imperfections. The rooms are mediocre, no one explained anything to us, they put a $500 hold on my card without even telling me that’s what the deposit is which is STEEP for a deposit on a hotel, not only that parking is expensive $28 if you self park and $33 if you valet. They also don’t tell you if you self park you have to get the ticket validated EVERYTIME YOU GO OUT and don’t let them be having some event at the hotel or you won’t even find a spot for parking you paid for.. AND LASTLY, our first night the ac didn’t work luckily that was rectified but then we got locked out of our room and they couldn’t even fix the door so they put a hole in the door so they could use it to stick something in and pull the handle down to open the door. Which not for nothing now compromised our safety through the night because anyone could see there was a hole in the door and could do exactly what the maintenance team did to get in. This was extremely inconvenient as we had to wait standing outside our door IN THIS CRAZY HEAT for at least 30 mins on multiple occasions for someone to come open the door. I complained to front desk and asked for some sort of compensation
Desiree, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel
Aziz, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel for nightlife and walking, close to airport
Danette, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a great stay at this beautiful hotel will be coming back soon
Alexander, 4-night family trip
Verified Expedia guest review

6/10 Good

Cons: Linen was wet on the bed and smelled like mildew, no wash clothes provided and when we asked for some the cleaning lady stated they were waiting on the linen to return. Not much options for food, after 11pm no food at all at the hotel. Pros: location is great $4 uber from the airport, restaurants walking distance from hotel, lots to do at the hotel
Dana, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

just a wonderful clean, classy hotel
robert, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Subhash, 1-night trip
Verified Expedia guest review

4/10 Fair

Hananah, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing !!! Highly recommend
Jaclyn, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Anderson E Aniella, 3-night trip
Verified Expedia guest review

2/10 Poor

I spent close to 400 per night I was expecting cleanliness and upgraded accommodation's. Instead the room was dirty, had not been dusted, so humid that I slept in wet sheets the first night. The sink in the bathroom had mold along the edges, the bathroom itself needed improvement. The patio was dirty as were the chairs. I asked for the curtains to be switched out as they were all full of mold, from my first day and everyday. It never happened. Staff and front desk was nice enough but ignored my request. I was given an opportunity to take a cabin close to the beach but it meant leaving half my family in the main building as they would not accommodate for our second room. They sent up a large de-humidifier, and I had to ask a few times a day for it to be emptied...if I didn't ask it didn't happen. I ended up carrying about 3 gallons of water at least 3 times a day to empty it out. The restaurant doors were so dirty, wall paper peeling in certain areas...there was a ball of hair on the carpeting in the hallway of our floor...for days..never again.
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mariana, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I love the convenience of the property location. Loved the scenery. One thing i didnt like was i kept getting stopped to see my room key. If it is such a problem of people not having a reservation there and are still entering areas that they should not then the hotel should consider having hand bands given to room guests.
Shonelle, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Sharon Nakalyowa, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Outstanding service overall, attentive and friendly service from every staff member encountered
Tony, 2-night family trip
Verified Expedia guest review