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Poole Quay Hotel

3.0 star property
Enjoy ocean views at Harbour View Restaurant or tee off on our 18 holes of golf. Let our helpful staff make your stay unforgettable.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Poole Quay Hotel

Front of property
Lobby
2 bars/lounges, pub
View from property
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and 2 bars/lounges
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
Feel at home
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Single Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin Room, 2 Single Beds, Harbour View

Standard Twin Room, 2 Single Beds, Harbour View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Twin Room, 2 Single Beds, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 20 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room, Harbour View

Standard Double Room, Harbour View | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Double Room, Harbour View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 20 sq m
  • Harbour view
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
The Quay Poole Dorset, Poole, ENG, BH151HD

What's nearby

  • Poole Quay - 2 min walk
  • Poole Harbour - 3 min walk
  • RNLI College - 13 min walk
  • Lighthouse, Poole's Centre for the Arts - 14 min walk
  • Sandbanks Beach - 11 min drive

Getting around

  • Bournemouth (BOH-Bournemouth Intl.) - 31 min drive
  • Heathrow Airport (LHR) - 124 min drive
  • Parkstone Station - 10 min drive
  • Poole Station - 12 min walk
  • Branksome Station - 15 min drive

Restaurants

  • ‪The Quay - ‬4 min walk
  • ‪The Brewhouse - ‬6 min walk
  • ‪Italian Gossip - ‬2 min walk
  • ‪Jolly Sailor - ‬3 min walk
  • ‪Rockfish - ‬5 min walk

About this property

Poole Quay Hotel

Poole Quay Hotel offers a fantastic location, putting you only steps from Poole Harbour. For a bite to eat, guests can visit Harbour View Restaurant, which is open for breakfast, lunch and dinner, and offers ocean views. Other highlights include 2 bars/lounges, a snack bar/deli and a terrace. The helpful staff and location get great marks from fellow travellers.

Languages

English

At a glance

DONE

Hotel size

    • 70 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (GBP 7.00 per night)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekend mornings 7:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service
  • Snack bar/deli

What to do

  • Beach nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (990 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Adjacent to a golf course
  • Bike parking
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 40-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Harbour View Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Anchor Bar – Overlooking the ocean, this pub serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 12 for adults and GBP 6 for children
  • Late checkout can be arranged for an extra charge of GBP 10 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 30.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self-parking costs GBP 7.00 per night

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Poole Thistle
Thistle Hotel Poole
Thistle Poole
Poole Thistle Hotel
Thistle Poole Dorset
Thistle Poole Hotel Poole
Thistle Poole Hotel
Thistle Hotel
Thistle Poole
Poole Quay Hotel Hotel
Poole Quay Hotel Poole
Poole Quay Hotel Hotel Poole

Frequently asked questions

Does Poole Quay Hotel offer free cancellation for a full refund?
Yes, Poole Quay Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Poole Quay Hotel?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Poole Quay Hotel?
Yes. Self-parking costs GBP 7.00 per night.
What are the check-in and check-out times at Poole Quay Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 10 (subject to availability).
Is there an on-site casino at Poole Quay Hotel?
No, this hotel doesn't have a casino, but Genting Casino Bournemouth (12-min drive) is nearby.
What is there to do at Poole Quay Hotel and nearby?
Have fun with nearby activities such as boat tours, fishing and hiking. Additional recreation nearby includes ecotours. Enjoy amenities such as 2 bars, a picnic area and a garden.
Are there restaurants at or near Poole Quay Hotel?
Yes, Harbour View Restaurant offers ocean views.
What's the area around Poole Quay Hotel like?
Poole Quay Hotel is located on the waterfront, a short 3-minute walk from Poole Harbour and 2 minutes' walk from Poole Quay. Travellers give top marks for the hotel's prime location.

Poole Quay Hotel Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Poor

Claire, 1-night trip
Verified Hotels.com guest review

6/10 Good

Louise, 7-night trip
Verified Expedia guest review

6/10 Good

Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Lynn, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Alice, 1-night trip
Verified Hotels.com guest review

6/10 Good

Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Darren, 1-night business trip
Verified Hotels.com guest review

6/10 Good

My stay.
The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
JIM, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Room1 no hot water. Replacement basin blocked, toilet not flushing
michael, 1-night family trip
Verified Expedia guest review

6/10 Good

Poole Quay Hotel
There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell The kettle was badly scaled Another day the bin was not emptied As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone The location of the hotel was in a lovely position and close to amenities
Andrew, 3-night trip
Verified Hotels.com guest review

8/10 Very good

John, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Mary, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very pleasant stay and staff were more than friendly and helpful
Adrian, 1-night family trip
Verified Expedia guest review

6/10 Good

Okay but Room for Improvement
Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Alison, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stuart, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Darren, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Donna, 1-night trip
Verified Hotels.com guest review

6/10 Good

Mohammed Tajudeen, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange. It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Ryan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great venue
Excellent staff amazing team. Thank you all
Gill, 2-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly.. Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January. If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut. This hotel is very tired and outdated but like something out of faulty towers.. Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing. Don’t waste you money with this disgusting bad customer service place.
Darren, 1-night family trip
Verified Expedia guest review

8/10 Very good

Rahulkumar, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Plenty of parking spaces and a lovely spacious room
Philip, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Jake, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simon, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Carpet very dirty in room 104. We had a lovely stay but the hotel does need a lot of cosmetic changes.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 1-night trip
Verified Hotels.com guest review

General property information

Breakfast
Available
Parking
Available
Reasons to Book
Comfortable Beds & Property Cleanliness
Check-In Time
3:00 PM