2/10 Poor
31 Dec 2024
Disappointing
Had my father stay here for one night. He got there late and we were going to pick him back up the next morning.
He was told the room was ready when he checked in - it wasn't.
So he had to spend a long time in a used room, calling the reception and repeatedly being told they'd get back to him in a minute. Each 15 minutes he'd have to call back and repeat. Eventually he was told that Lydia (the manager) was coming on and would help.
The next time he'd call up he'd ask for Lydia. Who seemingly did not care. When he asked how long it'd be to get the room, "no idea" she'd curtly state. It was now into 11pm and he was tired.
He was eventually escorted to a new room which was locked - occupied.
While it was being sorted he was picked up by the lady he checked in with - Sierra. Apparently had only been there for 4 days. She kindly offered my dad a drink at the bar while they waited and was the only one there that showed some compassion and kindness.
So thank you to Sierra, but otherwise I can't recommend this place even for a short only sleep stop like we had planned.
Verified traveller
1-night family trip
Verified Hotels.com guest review
