Novotel Krakow Centrum

Family-friendly hotel with spa, near National Museum

Choose dates to view prices

Sun 16 Nov
Sat 22 Nov
November 2025
15
December 2025
Exterior
Breakfast, lunch, dinner served; international cuisine
Suite, 1 Double Bed with Sofa bed, Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Meeting facility
Junior Suite, 1 Double Bed with Sofa bed, Kitchenette | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Located near Wawel Castle, Novotel Krakow Centrum offers an upscale retreat with a marina and playground. Enjoy international cuisine at Novo Square or treat yourself to spa treatments like massages. The helpful staff and great location have left a lasting impression on previous guests.
Wonderful

Popular amenities

  • Airport transfer
  • Spa
  • Bar
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Self parking
  • 24-hour room service
  • 24-hour business centre
  • Conference centre
  • Business centre

For families (6)

  • Children stay free
  • Playground on-site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
£90
includes taxes & fees
23 Nov - 24 Nov

Why we love this property

Spa and wellness haven
The full-service spa offers daily treatments like facials, body scrubs, and hot stone massages. A sauna and steam room complete this riverside wellness haven.
Flavor-filled dining
Taste international cuisine at the restaurant or relax at the bar. Organic, locally-sourced dishes and vegan options delight. Vegetarian breakfast awaits.
Dreamy sleep haven
Hypo-allergenic bedding and blackout drapes ensure perfect slumber. When midnight munchies strike, 24-hour room service and minibar options delight.

Room options

Showing 8 of 8 rooms
Suite, 1 Double Bed | Bathroom | Eco-friendly toiletries, hair dryer, towels
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Suite, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Suite, 1 Double Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 Double Bed

Exceptional

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
Standard Room, 2 Single Beds | Bathroom | Eco-friendly toiletries, hair dryer, towels
Standard Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Standard Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Standard Room, 2 Single Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 2 Single Beds

Excellent

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 26 sq m
  • Sleeps 4
  • 2 Single Beds
Eco-friendly toiletries, hair dryer, towels
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Executive Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Executive Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room, 1 Queen Bed

Wonderful

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
Eco-friendly toiletries, hair dryer, towels
Standard Room, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Standard Room, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

Excellent

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
Standard Room, 1 Queen Bed | Bathroom | Eco-friendly toiletries, hair dryer, towels
Standard Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Standard Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Queen Bed

Wonderful

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
Eco-friendly toiletries, hair dryer, towels
Executive Room, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Executive Room, 1 Queen Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room, 1 Queen Bed with Sofa bed

Very good

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
Suite, 1 Double Bed with Sofa bed, Terrace | Bathroom | Eco-friendly toiletries, hair dryer, towels
Suite, 1 Double Bed with Sofa bed, Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Suite, 1 Double Bed with Sofa bed, Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Suite, 1 Double Bed with Sofa bed, Terrace | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 1 Double Bed with Sofa bed, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
Junior Suite, 1 Double Bed with Sofa bed, Kitchenette | Bathroom | Eco-friendly toiletries, hair dryer, towels
Junior Suite, 1 Double Bed with Sofa bed, Kitchenette | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Junior Suite, 1 Double Bed with Sofa bed, Kitchenette | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Junior Suite, 1 Double Bed with Sofa bed, Kitchenette | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
  • 59 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Novotel Krakow City West
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About the area

Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105

What's nearby

  • Wawel Castle - 9 min walk - 0.8 km
  • ICE Krakow Congress Centre - 11 min walk - 0.9 km
  • Main Market Square - 12 min walk - 1.1 km
  • Cloth Hall - 14 min walk - 1.2 km
  • St. Mary's Basilica - 16 min walk - 1.4 km

Getting around

  • Kraków (KRK-John Paul II - Balice) - 19 min drive
  • Turowicza Station - 7 min drive
  • Kraków Plaszów Station - 12 min drive
  • Kraków Łobzów Station - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Siostra - ‬2 min walk
  • ‪Piekarnia Zaczyn - ‬2 min walk
  • ‪Streat Slow Food Kiosk - ‬2 min walk
  • ‪Aquarius - ‬3 min walk
  • ‪Klub30 - ‬1 min walk

About this property

Novotel Krakow Centrum

Novotel Krakow Centrum features a marina and puts you within a 15-minute walk of Wawel Castle and Main Market Square. Guests can visit the spa to indulge in hot stone massages, facials or body scrubs, and international cuisine is served at Novo Square, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other features. Fellow travellers say great things about the helpful staff and location.

At a glance

Hotel size

    • 198 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Covered on-site self-parking (PLN 80 per day)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekend mornings 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Scooter/moped hire
  • Kayaking
  • Canoeing
  • Pool table

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (1572 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, in Balance. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Dining

Novo Square – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 80 per person
  • Airport shuttle service is offered for an extra charge of PLN 140 per vehicle (one-way. Maximum occupancy 2)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 60 per accommodation, per night

Parking

  • Covered self-parking costs PLN 80 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Frequently asked questions

Does Novotel Krakow Centrum offer free cancellation for a full refund?

Yes, Novotel Krakow Centrum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Krakow Centrum?

Yes, there's an indoor pool.

Are pets allowed at Novotel Krakow Centrum?

Yes, pets are welcome. There's a charge of PLN 60 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Novotel Krakow Centrum?

Yes. Self-parking costs PLN 80 per day.

Is an airport shuttle service offered by Novotel Krakow Centrum?

Yes, an airport shuttle is available. The charge is PLN 140 per vehicle one-way.

What are the check-in and check-out times at Novotel Krakow Centrum?

Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Novotel Krakow Centrum and nearby?

Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Krakow Centrum also has a fitness centre and spa services, as well as an arcade.

Are there restaurants at or near Novotel Krakow Centrum?

Yes, Novo Square offers international cuisine.

What's the area around Novotel Krakow Centrum like?

Novotel Krakow Centrum is located by the river in Zwierzyniec, a short 12-minute walk from Wawel Castle and 14 minutes' walk from Main Market Square. Travellers give top marks for the hotel's prime location.

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Novotel Krakow Centrum Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staffRoomBreakfastOld townLocationRiverChildrenWalkingPoolFamily friendly

What guests liked

  • The pool was great for kids, clean, and a nice way to relax after a day of sightseeing. (15 reviews)
  • Breakfast was impressive with a good selection of hot and cold food and a great variety of options. (14 reviews)
  • The gym facilities were great and of high standard. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

6/10 Good

Reception staff were excellent. The spa was not as i expected, the pool was small and jacuzzi luke warm, no sauna as under renovation and gym busy and small. I was woken up to building work, drilling and banging. Breakfast was ok, poor quality hot food. Location was great
claire, 3-night trip

10/10 Exceptional

great hotel, amazing breakfast
Reynaldo, 3-night trip

10/10 Exceptional

Excellent location within walking distance of the castle and old town centre, great facilities and on site parking, a great hotel
Sebastian, 1-night trip

10/10 Exceptional

Perfect stay

Great location easy to walk to the centre
Timothy, 2-night trip

10/10 Exceptional

Amazing hotel, rooms and staff.
Aneta, 1-night trip

10/10 Exceptional

Good hotel
MUHAMMAD, 3-night trip

10/10 Exceptional

Pleasant Stay

Very good stay. Great location too
Huz, 3-night trip

6/10 Good

The property was very nice and clean. The staff was hit or miss. The biggest issue is the waterpark. When I made the reservation it appeared that it was included, but when I got to the hotel they charged extra.
Ryan, 3-night trip

10/10 Exceptional

Good hotel

Everything was good. But the room was too hot compared to the thermostat, which seems med to turn itself up to 20 degrees the whole time.
Matthew, 2-night trip

10/10 Exceptional

Syaff were pleasant and helpful, hotel and food good, road works start at 520am
michael, 4-night trip

8/10 Very good

The staff was for the majority professional and accommodating. The food service was excellent.
Edward, 5-night trip

4/10 Fair

AC not working

No Air condition and it was very hot in the room. I asked for nice views and there were horrible views. Basic room, but very clean.
1-night trip

10/10 Exceptional

We stayed here from 11th -15th April 2023. The hotel and staff was amazing and could not do enough for us. The hotel is a 10-15min scenic walk into the main square. We would likely recommend!
Martin, 4-night trip

10/10 Exceptional

Overall good
Achit, 2-night trip

8/10 Very good

Krakow is a very old but historical city. The place was very nice and the staff were very helpful. Our daughter was not feeling well and the staff bent over backwards to provide us a room almost immediately.
Mel, 2-night trip

10/10 Exceptional

Rooms and lobby stylishly decorated, shame it's let down slightly by the amenities but it looked like they were being upgraded so perhaps they we just stayed there at the wrong time, didn't appear to match the rest of the hotel.
Ruth, 3-night trip

8/10 Very good

Convenient location to the centre and it was a picturesque location by the river. Friendly staff and a nice sized family room with a river view. The AC wasn’t easy to work with and we couldn’t get the room temperature low enough for comfort. The breakfast wasn’t great value for money as it was a bit chaotic in terms of people traffic and food items weren’t quickly replenished…but they were the only real criticisms
Chris, 3-night trip

10/10 Exceptional

We had a lovely stay at Novotel before the holidays. The staff was welcoming and helpful, the rooms were spacious and had a nice welcome message there. The swimming pool, which was a decision determining factor when we booked this hotel, was closed, however. So that was a bummer. The parking was available in the garage below the hotel, which was convenient.
Hana, 2-night trip

10/10 Exceptional

good
HIROYUKI, 2-night trip

6/10 Good

Saving the Earth with "drip showers"

Wonderful hitel, very modern and clean with excellent staff! However its not enjoyable to take a "trickle shower" in the name of the environment. So a 15 minute drizzle is better than a 5 minute normal shower somehow. It didnt save any dolphins, just annoyed the hell out of us each morning. 😅 Next time I see a property with "Green Key" certification, I'll run the other way! Cheers
Michael, 4-night trip

8/10 Very good

A regular Novotel

Location is connected to the old town, although not most convenient for pedestrians. Probably best if you come by car though. It is a conference hotel after all. Long check-in: no staff at the counter, waited for two minutes until a bar staff, who had a bill to deposit, called a person across in the back office. Executive room is large and comfy, as well as clean. TV was not working (no signal on any TV channel, and the built-in YouTube app was “not available”).
Victor, 1-night trip

6/10 Good

It is ok

The location of the hotel was okay, rather central. However, we had to ask three times on three consecutive days for our room to be properly cleaned. They didn't refill the hand wash soap upon our check-in, even though we were charged 25 Euros for an early check-in, claiming our room was ready. On the second day, the bed was poorly tidied and the bathroom was not cleaned despite our previous requests. One would think that after bringing this to their attention on the first day, they would do a proper job later, but surprisingly, that was not the case. The staff at the reception spoke very basic English, which made communication difficult. Sadly, this hotel did not deliver on the expectations they create for their clients. Major improvements are needed.
3-night trip

10/10 Exceptional

Veldig flott hotell.
Magdalena, 4-night trip

10/10 Exceptional

Frokost var veldig bra. Alt var perfekt utenom at det var litt for varmt på rommet.
wanda, 4-night trip

10/10 Exceptional

Novotel Centrum

Great hotel - super location far enough from the crowds but only a 15 minute walk to the square. Immaculately clean and good size rooms. Super breakfast as well with nice staff.
Arthur, 4-night trip