4/10 Fair
Jan 14, 2025
Worst stay we’ve ever had
We’ve stayed at the Cosmo before and had a pleasant enough experience. This will be our last.
We were placed in a room right next to pool which turns into a nightclub that is open until 4 AM. The music is so loud our room felt like an extension of the club. After a horrible nights sleep night 1, we asked to move and they gave us a resort credit. That day the tub in the bathroom was spraying out orange water w black sediment- so again we asked for another room. Got another resort credit and another terrible night of sleep.
Minor detail but both tvs in our suite had issues as well- lines through the screen on one and muffled sound on the second.
The amount we paid for 3 nights and the past experiences we’ve had— we know the property can do better. But the lack of response when we asked to be moved was totally disappointing.
Julia
Julia, 3-night trip
Verified Hotels.com guest review