Staff was great, room was nice, room service was great. The hallways of our floor (12th) were very dirty. There were pizza boxes on the table by the elevator the day we arrived that were still there when we left. The first night we stayed, we ordered room service for dinner. The next day we put the dirty plates in the hallway. Someone moved them down the hallway a few doors, the plates were still there when we checked out. Overall a very nice stay, our room was awesome (what a view!), but some areas could use a good cleaning.