2/10 Poor
5 Jun 2023
JUST DONT!!
I would like to start by saying that I absolutely never give bad reviews but I felt the need on this one. I rented two rooms side by side as my parents were with me. We are housekeepers so anytime we check in somewhere, we immediately check the bed linens. My parents had blood stains and other stains on their sheets and the comforter, my linens were fine but I had big dead palmetto roaches on my floor! We went down to tell them we needed new linens and the response was “we don’t have any extras!” We ended up having to move them to a different room. This room didn’t have a coffee pot, no big deal right? Mine did but no coffee. We go back down to the lobby and request coffee, their response to this was, they no longer serve coffee in the rooms, no room should even have a coffee pot, we are furious at this point. We decide to stay at this point because we’ve been on the road for twelve hours and we were exhausted and because they serve breakfast and coffee in the lobby every morning. My dad goes down the following morning to get coffee for us and they told him that coffee and breakfast wouldn’t be ready until 8:00 am, which is 9am our time. At this point we are fuming. When we go back down to get coffee and see what the breakfast choice is, it’s a cheap loaf of white bread with jelly. That’s it! Nothing else. We ended up going to Walmart and buy a small coffee pot with coffee and breakfast biscuits to have in the room. Everything else was awful, gross, etc.
James
James, 3-night family trip
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