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Embassy Suites by Hilton Austin Arboretum

Suburban hotel with indoor pool, near Arboretum at Great Hills Mall

  • Free on-the-go breakfast, free WiFi and free parking
From
£97

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  • Lobby
  • Lobby
  • Pool
  • Suite, 1 Bedroom, Accessible, Bathtub (Mobility) - Bathroom
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1 / 42Lobby
9505 Stonelake Boulevard, Austin, 78759, TX, United States of America
7.6.Good.
  • The room we booked ( because it had a table for game night) was filthy with food and bad…

    Nov 22, 2021

  • I enjoy it

    Nov 21, 2021

See all 566 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Convenient
Easy parking
Shopping

The following facilities or services will be unavailable from November 19 2021 to November 22 2021 (dates subject to change):
  • Hot tub
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 150 guestrooms
    • Daily housekeeping
    • Restaurants and bar/lounge
    • 1 indoor pool
    • Free area shuttle
    • Fitness centre

    For families

    • Sofa bed
    • Microwave
    • Fridge
    • Connecting/adjoining rooms available
    • Private bathroom
    • Number of living rooms

    What’s around

    • In Gateway
    • Arboretum at Great Hills Mall - 19-min walk
    • The Domain - 40-min walk
    • J. J. Pickle Research Campus - 42-min walk
    • University of Texas at Austin - 8.1 mi / 13 km
    • Texas State Capitol - 9.2 mi / 14.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Suite, 1 King Bed with Sofa bed (2 Rooms)
    • Suite, 2 Double Beds (2 Rooms)
    • Premium Suite, 1 King Bed (2 Rooms)
    • Premium Suite, 2 Double Beds (2 Rooms)
    • Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)
    • Suite, 1 Bedroom, Accessible, Bathtub (Mobility)
    • Suite, 1 King Bed, Allergy Friendly (Pure)
    • Suite, 1 Bedroom, Corner
    • Suite, 2 Double Beds, Accessible, Corner (Bathtub)
    • Premium Suite, 1 King Bed, Corner
    • Premium Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)
    • Room, 1 King Bed, Non Smoking

    What’s around

    Landmarks

    • In Gateway
    • Arboretum at Great Hills Mall - 19-min walk
    • The Domain - 40-min walk
    • J. J. Pickle Research Campus - 42-min walk
    • University of Texas at Austin - 8.1 mi / 13 km
    • Texas State Capitol - 9.2 mi / 14.8 km
    • Zilker Park - 10 mi / 16.2 km
    • Lake Travis - 13.2 mi / 21.2 km
    • Circuit Of the Americas - 24.8 mi / 39.9 km

    Getting around

    • Austin-Bergstrom International Airport (AUS) 20-min drive
    • Austin Station 11-min drive
    • Free area shuttle
    map
    See on map
    9505 Stonelake Boulevard, Austin, 78759, TX, United States of America

    At a glance

    Hotel size

    • This hotel has 150 rooms
    • This hotel is arranged over 6 floors

    Arriving/leaving

    • Check-in time 3:00 PM-noon
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Guests will receive key retrieval information. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free on-the-go breakfast daily
    • Restaurant
    • Bar/lounge
    • Room service (during limited hours)
    • Free reception
    • Coffee/tea in a common area

    Things to do

    • Beach towels
    • Number of indoor pools - 1
    • Pool sunloungers
    • Fitness facilities
    • Number of spa tubs - 1
    • Hiking/biking trails nearby
    • Scooter/moped rentals nearby
    • Skydiving nearby

    Working away

    • 24-hour business centre
    • Business centre
    • Number of meeting rooms - 5
    • Conference space
    • Conference space size (feet) - 1958
    • Conference space size (meters) - 182
    • Computer station

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services

    Facilities

    • Number of buildings/towers: 1
    • Year Built – 1998
    • Lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Terrace
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Assistive listening devices available
    • Braille signage
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Down comforter
    • Sofa bed
    • Sofa bed size double
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • Number of living rooms
    • Separate sitting area

    Freshen up

    • Private bathroom
    • Bath with shower
    • Free toiletries
    • Hair dryer

    Be entertained

    • 42-inch flat-screen TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi

    Food and drink

    • Fridge
    • Microwave

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    DJs American Grill – This restaurant serves breakfast and dinner.

    Fees & policies

    Optional extras

    • Early check-in can be arranged for an extra charge of USD 25.00 (subject to availability)

    PetsPay at property

    • Service animals exempt from fees

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 6:00 AM to midnight
    • Children under 16 years old are not allowed in the swimming pool without adult supervision
    • Guests under 18 years old are not allowed in the fitness facility

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    A shield is in place between staff and guests in main contact areas and guests are provided with hand sanitiser.

    Contactless check-in and contactless checkout are available.

    Individually wrapped food options are available for breakfast.

    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing that there's a smoke detector on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted.

    Also known as

    • Embassy Suites Austin-Arboretum Hotel
    • Embassy Suites by Hilton Austin Arboretum Hotel Austin
    • Embassy Suites Austin Arboretum
    • Embassy Suites by Hilton Austin Arboretum Hotel
    • Embassy Suites by Hilton Austin Arboretum Austin
    • Embassy Suites by Hilton Austin Arboretum Hotel Austin
    • Embassy Suites Austin-Arboretum
    • Embassy Suites Hotel Austin
    • Embassy Suites Austin
    • Austin Embassy Suites
    • Arboretum Austin Embassy Suites
    • Embassy Suites Austin Arboretum
    • Embassy Suites by Hilton Austin Arboretum Hotel
    • Embassy Suites by Hilton Austin Arboretum Austin

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Embassy Suites by Hilton Austin Arboretum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
    • Yes, there's an indoor pool. Guests have pool access from 6:00 AM to midnight.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - noon. There's a charge of USD 25.00 for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
    • Yes, there's an on-site restaurant, DJs American Grill. Nearby restaurants include Panera Bread (8-min walk), NXNW North By Northwest (10-min walk) and Andiamo Ristorante (2.4 mi).
    • Have fun with nearby activities such as hiking and skydiving. Additional recreation nearby includes cave exploring. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Embassy Suites by Hilton Austin Arboretum also has a fitness centre.
    7.6.Good.
    • 6.0.Good

      This hotel has a few issues

      Check in was fine when I arrived and I was offered 2nd, 4th, or 5th floor. Since I know the elevators are notoriously slow at Embassy Suites, I chose the 2nd floor. I'm glad I did because the woman at the counter then told me that the elevators were broken & offered me the stairs or the service elevator (seriously? I had a huge suitcase!) The elevators were down all day Monday and Tuesday, very hard on those staying on the upper floors. When I got in my room water flowed out of the toilet tank (not bowl) when I flushed the toilet and that had to be fixed. My worst experience was leaving the Do Not Disturb sign on my door and coming back to find that the maid had gone in my room and touched and rearranged all of my belongings. Every. Single. Item. Lotion, make up, water bottles, hair brush, etc. Very disturbing! Breakfast was fine. Happy hour ok. Front desk staff was nice.

      Dana, 4 night business trip, Nov 15, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Well this was disappointing. Booooo!

      Hello all! Family stay of 5. We had a suite and knew this would be more of an older place to stay and that our kids would love to be top floor and to see how beautiful this view is from inside as well as outside the windows to the beautiful city. We succeeded in that endevor and came to terms the cleaning was unsubstantial and knew coming in would lack some greatness due to the circumstances. Our knowledge was confirmed but over our exceptnance.. We were very disappointed in the lack of communication and the care for safety of COVID CLEANING of a unit guidelines for guests needs we were provided. Even given the benitfit of doubt it was true to the nature of our experience. Dirty. From the front counters to the elevator and the room. My room was awful. A suite at that! Asked for it to be cleaned before accessing it again got a yes and they did not touch a single thing we had asked him when he was communicating it on the radio to house keeping and they were not busy at all which is why we asked for cleaning or it would be otherwise. Very disturbed we were by this.. Simple request and no picking just a wipe down and possibly new sheets and a vaccum. Yes!! Yikes!! Not going to make anymore memories of this beautiful place at least not to sleep at. 💤 Not comfortable, not compelling, definitely no communicaton and no COVID Cleaning. Where is the love guys!! Get it together or hire another team of cleaners this was unexceptionable. Would definitely love a 50% refund.

      Krista, 1 night family trip, Nov 1, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Decent hotel

      Pretty standard hotel the issue for me was there were very few channels to choose very few sports stations I wasnt able to watch Saturday games. The one channel that did come in was pixelated for sports

      grace, 1 night trip, Oct 15, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Review

      My only major problem was that the elevator got stuck and it was jerky as if it was gonna drop to the ground. I literally didn’t think to tell you guys until now because at the time I was too scared to even think. Other than that my stay was awesome.

      1 night trip, Sep 25, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Rooms were clean. The beds are hard and uncomfortable. The breakfast was amazing and overall a good value for the money.

      Cathy, 1 night trip, Sep 9, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      The room was quite dirty upon entry. There was used paper towel underneath the bathroom sink, the carpet was dirty, the couches were stained/ripped, and the bathroom sink was stopped up. We had no choice but to stay. But I really feel we deserve some of our money back. $300 was a lot to pay for one night in a room that wasn’t clean.

      Gabrielle, 1 night trip with friends, Sep 4, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great location and venue!

      Great location and facility. While their famous happy hour is not operating, the breakfast service was amazing. The staff was friendly and helpful.

      Jason, 2 night business trip, Aug 29, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Nothing

      Peggy Faye, 2 night trip, Aug 27, 2021

      Verified Expedia guest review

    • 4.0.Fair

      The room was hot. Any hotel in Texas with bad AC should close shop. Room was old and dingy. I’ve stayed at much cheaper hotels that were better.

      Paul, 1 night family trip, Aug 21, 2021

      Verified Expedia guest review

    • 8.0.Very good

      staff was very nice

      2 night family trip, Aug 20, 2021

      Verified Expedia guest review

    See all 566 reviews