4/10 Fair
25 Feb 2023
Does not live up to its five star rating
Thoroughly disappointed. The hotel for a five star lacked soul. There were no comfortable welcoming lounges for you to relax in and staff failed to interact with residents. There was a lack of information as to what was going on in the hotel and the surrounding area.
My wife got up one morning to go to the gym when it opened at 7.00 am only to find after waiting half an hour outside in the dark that it didn’t open until 10.00 am that day as it was a public holiday. There were no notices to inform you of this.
The beds were really hard and uncomfortable.
Although breakfast was quite good. The evening buffet meal was really awful. The food lacked taste, was just about warm and a lot of the meats were tough. The desserts although looked nice were rubbery and tasteless.
We had lunch in the poolside restaurant and I have to say, the food here was really very good, staff interacted and were friendly.
We also ate at the Casa das Espetadas which again we thought was very good.
The one positive I can say is that whatever you asked for at reception, it was delivered to your room promptly.
Would I stay here again. - probably not.
Ian
Ian, 6-night trip
Verified Hotels.com guest review
