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Fairmont Empress

4.5 star property
Edwardian hotel with full-service spa, connected to the convention centre, near Maritime Museum of British Columbia

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Empress

Exterior
Ocean views, serves lunch and dinner
Indoor pool, open 5:00 AM to 11:00 PM, pool loungers
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Electric vehicle charging point
    Electric vehicle charging point
  • Pool
    Pool
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Hot tub
  • Massage/treatment rooms
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The price is £179
includes taxes & fees
9 Dec - 10 Dec

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe Harbour View 1 King

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold One Bedroom Suite City View 1 King

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Portable fan
Separate bedroom
Blackout curtains
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 26 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 36 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Harbour View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Blackout curtains
Portable fan
Premium bedding
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Junior Suite City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
Blackout curtains
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

Premium bedding, minibar, in-room safe, desk

Fairmont City View 2 Double

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area | 32-inch flat-screen TV with cable channels, TV, pay films

One Bedroom Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Separate bedroom
Blackout curtains
Premium bedding
Eco-friendly toiletries
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King | Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Portable fan
Premium bedding
Eco-friendly toiletries
Designer toiletries
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hotel Grand Pacific
Pool
Pet-friendly
Parking available
Free WiFi
9.2 out of 10, Wonderful, (1641)
The price is £121
includes taxes & fees
25 Nov - 26 Nov
Hotel Grand Pacific
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About the area

Map
721 Government St, Victoria, BC, V8W1W5

What's nearby

  • Royal BC Museum - 3 min walk - 0.3 km
  • British Columbia Parliament Building - 4 min walk - 0.4 km
  • Victoria Harbour - 6 min walk - 0.5 km
  • Victoria Clipper Ferry Terminal - 9 min walk - 0.8 km
  • Chinatown - 10 min walk - 0.9 km

Getting around

  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Victoria, BC (YYJ-Victoria Intl.) - 32 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 115 min drive
  • Friday Harbor, WA (FRD) - 121 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 122 min drive
  • Roche Harbor, WA (RCE) - 145 min drive
  • Lopez Island, WA (LPS) - 20.3 miles/32.7 km
  • Deer Harbor, WA (DHB-Deer Harbor Seaplane Base) - 21.6 miles/34.8 km
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q Restaurant at the Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

When you stay at Fairmont Empress, you'll be in a great location, within a short 10-minute walk of Victoria Harbour and Victoria Clipper Ferry Terminal. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or hydrotherapy, and Q at the Empress, one of 2 restaurants, serves American cuisine and is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a health club are other highlights at this eco-friendly hotel. Fellow travellers say great things about the comfortable beds and helpful staff.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

At a glance

Hotel size

  • 431 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 19
  • Check-out time is 11 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 3 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets stay for free (2 total)
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Wi-Fi (speed: 25+ Mbps) in rooms*

Parking

  • On-site self-parking (CAD 35.00 per day; includes in/out privileges)
  • On-site valet parking (CAD 49.00 per day; includes in/out privileges)
  • Electric vehicle charging point on site

Transfers

  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Personal watercraft (motorised)
  • Shopping
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Waterskiing nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (22604 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • Built in 1908
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Edwardian architecture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Assistive listening devices available

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Portable fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Travel cot

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Wireless Internet access (surcharge) (speed of 25+ Mbps)
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Willow Stream Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Dining

Q at the Empress – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge – Overlooking the ocean and garden, this restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar – Overlooking the ocean and garden, this bar specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for CAD 14.95 per night (rates may vary)
  • Full breakfast is offered for an extra charge of approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 17 2025 (dates subject to change):
  • Hot springs
  • Recreation facilities
  • Sauna
  • Swimming pool

Parking

  • Self-parking costs CAD 35.00 per day with in/out privileges
  • Valet parking costs CAD 49.00 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 5:00 AM to 11:00 PM
  • Children under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The photos are representative of rooms offered and may differ from the actual room received.

Also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

Does Fairmont Empress offer free cancellation for a full refund?
Yes, Fairmont Empress does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Empress?
Yes, there's an indoor pool. Guests have pool access from 5:00 AM to 11:00 PM. The swimming pool will be unavailable from January 6 2025 to January 17 2025 (dates subject to change).
Are pets allowed at Fairmont Empress?
Yes, pets stay for free, with a limit of 2 total. Food and water bowls are available.
Is parking offered on site at Fairmont Empress?
Yes. Self-parking costs CAD 35.00 per day. Valet parking costs CAD 49.00 per day. Electric car charging is available.
What are the check-in and check-out times at Fairmont Empress?
Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Fairmont Empress?
No, this hotel doesn't have a casino, but Elements Casino (13-min drive) is nearby.
What is there to do at Fairmont Empress and nearby?
Have fun with activities such as cycling, hiking and kayaking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Fairmont Empress also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Fairmont Empress?
Yes, there are 2 on-site restaurants, featuring al fresco dining, American cuisine and garden views.
What's the area around Fairmont Empress like?
Fairmont Empress is in Downtown Victoria, a short 1-minute drive from Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) and 6 minutes' walk from Victoria Harbour. Travellers say that the area is walkable and good for shopping.

Fairmont Empress Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good to be back!
The manager upgraded our room with a gorgeous marina view. We enjoyed our stay. Needless to mention, the location is great.
Genghis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Corey, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vishay, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hyunsuk, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mary, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Matt, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Location is perfect
Best location for a trip to Victoria and the service is top notch
Robert M, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

lovely stay
prompt friendly and courteous service
Arthur, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

You must go there.It is a beautiful hotel and you are in a castle.
Catherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Celia, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Room was quiet and clean. Easy access to freeway. Lots of traffic in the area. No complimentary breakfast and was charged $15 a day to park my car. Uncalled for.
John, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was ok but music bothered us so much on 1st night sleep.
Ramesh, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This property is a must stay. It is a historic property that has been preserved while still keeping a modern feel. Room was perfect. Ice comfortable bed and great shower. Has several bars and restaurants on property so it has a plenty to offer everyone. Super close to sightseeing and amazing restaurants within walking distance
Michael, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

8/10 Very good

Like many Fairmont properties in Canada, this is an historic hotel in Victoria, located right in the centre of town. To start with the positive, the restaurants in the hotel were wonderful, with great food and really first class service. I very highly recommend the afternoon tea, which is well worth the high price! The pool complex is also nice, although the hot tub was not functioning. Now to the concerns. The Hotel itself seemed somewhat understaffed, room cleaning seemed to miss (no soap at bathroom sink, and the beds were casually made. Finally, I had deep concerns with the bell desk. We asked about the complimentary bikes and learned this service is run through the bell desk. The desk attendant told us bikes were available and just come by the desk. We subsequently went to our room and changed, and when we returned for bikes the bell captain told us "Sorry but all the bikes were out" As we protested having just been told they were available, the bell hop who had told us they were available came round the corner and confirmed he had offered us a bike. Without missing a beat the bell captain who had just told us there were no bikes available, causally directed the other bellhop to get two bikes. No apology or even acknowledgement that he had just told us a bald faced lie! It is deeply worrying that the individuals who tend bags can be so dishonest. I would fear leaving my luggage with them.
Andrew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Patrick, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We flew to Victoria via. Seaplane and walked from where we landed to the hotel. It’s convenient and beautiful.
Linda, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

All of the people who we interacted with went out of their ways to make us comfortable and to answer all of our questions. The High Tea was marvelous as was the waiter and the wonderful piano player. We were less than impressed with the room in what is known as a well above average grand hotel.
Georgia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Joyce, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel fit for royalty
Love love love Empress Gold — breakfast bar was spectacular with so many options — hotel staff were friendly and professional and welcoming! View from the hotel was amazing! And the location is perfect!
Gerard, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Adam, 3-night business trip
Verified Hotels.com guest review