DoubleTree by Hilton Hotel - Nottingham Gateway

The hotel is very comfortable with extremely friendly and helpful staff. The bathroom of my room could have been cleaner but overall the level of cleanliness was good. I stayed immediately after Covid-19 lockdown and the outside areas of the hotel were very untidy and overgrown. I hope they get a gardens team in to tidy up a bit now they are returning to vaguely normal business.

Very welcoming and nice, you get a cookie upon arrival. The room was stunning, exactly like the photo! Everything was clean and tidy, there were water bottles available on the desk, shamppos etc in the bathroom if needed, a fridge, kettle.Definetly a hotel we'd return to when visting the city!

From checking in to checking out it was fantastic the only thing that I would say was we had a complementary drink but you could only get the basic drinks where it would have probably about 20p for the other drinks ie normal gin but not pink gin same brand

Booked a family room. Was put into a room which catered for elderly or disability which we did not ask for. No hot water, just slightly warm. Sofa bed too small for our children...would not recommend if you have more than 1 child. No option for 2 separate beds. Complained about water situation ...they said they would get someone to look at it. No change following day. Offered small refund. Later found out these rooms are set to a lower temperature anyway so they should have offered us an alternative room. They were not upfront about this. Ruined weekend.

Lovely hotel and attentive staff. However problems with air con meant the room was about 24 degrees. When we complained at 3am we were told to open a window. Not really acceptable. Offered 50% refund but as we used a hotels.com reward we only got 1/2 of the excess money we paid. In fairness hotels.com are perusing this matter further

It was a pleasant stay. Staff were courteous and very helpful. Only incident was that we found an underwear that cleaners missed from previous lodgers. To compensate us they offered a room change or breakfast. We took d breakfast of course. In general, the hotel was clean. Breakfast was awesome. Everything tasted fresh and d kids not only loved d pancake machine but also loved d pancakes. Main bed was comfortable and nice but d sofa bed was very uncomfortable and not well laid. We would definitely stay here again.

Absolutely lovely stay. The staff were so polite and helpful and couldnt do enough. We had a main meal in the restaurant set 2 course menu which was really nice. In the morning we had the buffet breakfast and as the meal before was outstanding. There was every item of breakfaat food available from full english, to fruit, porridge with fresh honey, toast, pancakes so much choice could be here all day listing the items. The rooms were clean and beautifully presented.

I would definitely recommend this hotel to anyone wishing to stay just a short taxi ride away from the city center. It cost us £10.00 each way which was very reasonable. The bar area in the hotel was very relaxing, bright and cheerful and although when we stayed there were 2 large functions going on it did not feel crowded or noisy. Service on reception and the bar was spot on and I would sat again as and when required.

Very friendly and courteous staff, even the maintenance team acknowledged us and said good morning. The breakfast was tasty and good value. We will definately book here again

Lovely hotel, in a good location and with plenty of parking. The hotel could do with a few changes to bring things up to scratch. Maintenance of the rooms could be better - I've stayed here twice now and twice upon arrival the bathroom sink was blocked.