Fairmont El San Juan Villa Experience

Photo gallery for Fairmont El San Juan Villa Experience

Primary image
On the beach, white sand, beach cabanas, beach towels
On the beach, white sand, beach cabanas, beach towels
On the beach, white sand, beach cabanas, beach towels
4 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers

Overview of Fairmont El San Juan Villa Experience

Fairmont El San Juan Villa Experience

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Isla Verde Beach

6.6/10 Good

39 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
6063 Isla Verde Avenue, Carolina, 979
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 4 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • Fitness centre
  • Free beach club on site
  • Beach cabanas
  • Beach towels
  • Valet parking
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate dining area
  • Separate sitting area
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Isla Verde
  • Carolina Beach - 1 min drive
  • Balneario de Carolina - 7 min drive
  • University of Puerto Rico - 13 min drive
  • Condado Beach - 8 min drive
  • Casino del Mar at La Concha Resort - 13 min drive
  • Plaza las Americas - 14 min drive
  • Pan American Pier - 15 min drive
  • Puerto Rico Convention Center - 16 min drive
  • Jose Miguel Agrelot Coliseum - 16 min drive
  • Port of San Juan - 17 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 10 min drive

About this property

Fairmont El San Juan Villa Experience

At Fairmont El San Juan Villa Experience, you can hit the beach to retreat to a cabana or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Condado Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Caña by Juliana Gonzalez, one of 4 restaurants, serves farm to table cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 4 bars/lounges, a casino and a poolside bar.

Languages

English, French, Hindi, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 83 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only, 1 per room, up to 20 lbs)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered on-site self-parking (USD 25 per day)
  • Secured uncovered on-site valet parking (USD 35 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's menu

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Fitness classes
  • Yoga classes
  • Basketball
  • Jet-skiing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 10 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach cabanas (surcharge)
  • Beach towels
  • Pool loungers
  • Water sports equipment

Facilities

  • 3 buildings/towers
  • Built in 1958
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Art gallery on site
  • Designer shops on site
  • Shopping centre on site
  • Casino
  • Full-service spa
  • 14 casino gaming tables
  • 298 casino slot machines

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Hindi
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony or patio
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Well & Being. Services include facials, body wraps and body scrubs.

The spa is open daily.

Dining

Caña by Juliana Gonzalez – This restaurant specialises in farm to table cuisine and serves breakfast and dinner.
El San Juan Beach Club – This beachfront bar only serves lunch. Reservations are required. Open selected days.
Il Sole Pizzeria – This restaurant specialises in Italian cuisine. Open selected days.
Wine Bar – On-site wine bar. Open selected days.
Banyan Tree Grill – This family restaurant serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 21 per cent of room rate
  • Resort fee inclusions:
    • Pool access
    • Spa access (may be limited)
    • Beach access
    • Beach loungers
    • Beach towels
    • Health club access
    • Fitness centre access
    • Fitness/yoga classes
    • Sporting facilities or equipment
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • Concierge service
    • Housekeeping

Optional extras

  • Full breakfast is offered for an extra charge of USD 35 for adults and USD 18 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Parking

  • Uncovered self-parking costs USD 25 per day
  • Uncovered valet parking costs USD 35 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Fairmont El Juan Experience
Fairmont El San Juan Villas
Fairmont El San Juan hotel Gold
Fairmont El San Juan hotel Gold Experience
Fairmont El San Juan Villa Experience Hotel
Fairmont El San Juan Villa Experience Carolina
Fairmont El San Juan Villa Experience Hotel Carolina

Frequently asked questions

Overall score and ratings

6.6

Good

7.4/10

Cleanliness

6.8/10

Staff & service

7.3/10

Amenities

7.1/10

Property conditions & facilities

7.1/10

Eco-friendliness

4/10 Fair

The hotel is old and shabby. My ocean villa smelled like the sewer. If you got to the beach in the afternoon,they were out of umbrellas and even chairs. Definitely not even close to what I have come to expect from a Fairmount.
Paula, 3-night family trip
Verified Expedia guest review

8/10 Very good

Classic 50s property in a good beach location. Updated extremely well.
Bradley, 5-night romance trip
Verified Expedia guest review

6/10 Good

Has the potential to be a 5 star. Needs to be better managed. What’s not 5 star about this resort: If you arrive late expect to take your own bags to your villa, or room. The pool ran out of towels by 10 am and told us they didn’t know when they would get more. The pix of the villa are better than in person, even my 10 year old seemed stunned at the carpeting, sticking doors, sticking toilet flusher, and airplane noise. The cabanas can only be reserved on Open table and you cannot choose on the app or when you arrive, even when you see empty ones. We got a LUX cabana fist. - the only 3 are in a high traffic area, ours had a broken lounge chair and the TV had only a few channels. The pool speakers are next to you so expect to hear a lot of noise. We then got a pool/beach cabana. Same thing with choosing one. these have no side protection. We roasted as the sun began to set and gave up on it and sat in regular chairs. Again the speakers were so loud you feel like your at a club. It’s not relaxing. The service was poor everywhere. My wife and I understand how hard it is to get help so we overlooked our frozen drinks that arrived not frozen, food that arrived cold, and room that didn’t have a turndown service, a restock of the used coffee cups, or soap. In a nutshell this property has a lot, but needs better leadership. It’s more like a place for singles who just don’t care but its not a place for families.
Patrick, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and quiet getaway
We had a great relaxing stay- can’t wait to return, thank you!
Philippe, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

.
Michael, 4-night family trip
Verified Expedia guest review

6/10 Good

Overrated
PROS: The pool / beach area is great. CONS: Room areas could use some updating, the service is snooty, and food/drinks are way overpriced. This is a great hotel for folks that want to be sheltered from anything too Puerto Rican.
2-night family trip
Verified Hotels.com guest review

4/10 Fair

I understood my unit to be overlooking the beach as it was stated but was instead overlooking the pool. It was noisy and wasn't what I thought it would be. For a Fairmont it should be much more superb, the hot water didn't work first couple of days, there were several power outages and one of the shower heads didn't end up working at all. The lobby was beautiful however for what I paid for my unit I'm not impressed and will not be staying here again nor recommending it.
Sab, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Ville with patio wearth the extra cost great beach with excellent staff service. Waiters not permitted to ask for check closing so please ask for check on room number purchases other wise you stiff these workers of their tip. Alcohol and food prices are way high drinks are excellent meals are good carry out shops right down the street
Frederick, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Maria, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Room didn’t really have ocean views Found dirty cups in the room after checking in
Francisco, 1-night romance trip
Verified Expedia guest review