I expected more, frankly, from the best of Best Western. Instead, the front desk was indifferent, and vaguely hostile, the location in the expo area wrong for my purposes (my own fault) and the hotel infra obsolete and crumbling, with renovations in progress. In all fairness, some of the staff went beyond the call of duty to compensate for the weakness of the others, but it's hard to succeed when you've got one angry guy up front, and a waiter at the restaurant who clearly has either no talent for it or no experience, or both. I did find a nice park nearby to walk my dog in thanks to a helpful employee, but it was not enough to repair the damage done, especially when the pricing seemed designed for American-style nickle and diming.