8/10 Very good
Need an upgrade to exterior. Otherwise it was a great experience. Wills be better when Pandemic is gone and resteraunts can open again.
Imai
Imai, 4-night trip
Outrigger Kona Resort and Spa
Family-friendly hotel in Kailua-Kona with 4 restaurants and spa
Outrigger Kona Resort and Spa features a rooftop terrace and puts you within a 15-minute drive of Magic Sands Beach. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or hydrotherapy, and Rays on the Bay, one of 4 restaurants, serves local cuisine and is open for breakfast and dinner. Other highlights include 2 outdoor pools, a poolside bar and a 24-hour health club.
Good
Popular amenities
- Pool
- Spa
- Pet-friendly
- Parking available
- Restaurant
- Connecting rooms available
Main amenities (12)
- Housekeeping (on request)
- Near the beach
- 4 restaurants and bar/lounge
- Full-service spa
- 2 outdoor pools
- Rooftop terrace
- Breakfast available
- Free beach shuttle
- 2 outdoor tennis courts
- 24-hour health club
- Free use of bicycles
- Valet parking
For families (6)
- Children stay free
- Free cots/infant beds
- Children's pool
- Full-sized fridge/freezer
- Connecting/adjoining rooms available
- Premium TV channels
Room options
Check availability for these dates
Similar properties
Marriott's Waikoloa Ocean Club
- Pool
- Spa
- Free parking
- Free Wi-Fi
Excellent
118 reviews
£485
includes taxes & fees
7 Jan - 8 Jan 2026
Shores at Waikoloa
- Pool
- Kitchen
- Laundry facilities
- Free parking
Very good
259 reviews
Hilton Pool Pass Luxurious Penthouse Oasis
- Pool
- Laundry facilities
- Free parking
- Free Wi-Fi
Exceptional
2 reviews
Club Wyndham Mauna Loa Village
- Pool
- Free Wi-Fi
- Air-conditioning
- Laundry facilities
Wonderful
431 reviews
Honu Hale Minutes Away From the Beach!
- Kitchen
- Laundry facilities
- Parking available
- Free Wi-Fi
Exceptional
11 reviews
The Beach Villas w/ Pool Hot Tub & A/c!
- Kitchen
- Laundry facilities
- Parking available
- Free Wi-Fi
Excellent
13 reviews
Oceanfront Kailua-kona Townhome w/ Pool & Views!
- Pool
- Kitchen
- Free parking
- Free Wi-Fi
Kona Palace in Captain Cook
- Free breakfast
- Airport transfer
- Free parking
- Free Wi-Fi
Wonderful
314 reviews
£237
includes taxes & fees
1 Jan - 2 Jan 2026
Sign in to view eligible discounts and perks. More rewards for more adventures!
About the area
Ehukai Street, 78-128, Kailua-Kona, HI, 96740
About this property
Outrigger Kona Resort and Spa
Outrigger Kona Resort and Spa features a rooftop terrace and puts you within a 15-minute drive of Magic Sands Beach. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or hydrotherapy, and Rays on the Bay, one of 4 restaurants, serves local cuisine and is open for breakfast and dinner. Other highlights include 2 outdoor pools, a poolside bar and a 24-hour health club.
At a glance
Property amenities
Room amenities
Special features
Frequently asked questions
Have a question?
Get instant answers with AI powered search of property information and reviews.
Outrigger Kona Resort and Spa Reviews
Good
8.2
Cleanliness
8.2
Location
8.2
Staff & service
8.0
Eco-friendliness
7.4
Property conditions & facilities
Popular mentions
RoomService staffFoodLocationViewRestaurantChildrenOceanBarRecreation8/10 Very good
This property was due for renovations about 3 years ago but the pandemic hit. They are planning a huge renovation now and you can tell they are in the recovery phase of the pandemic. We love this resort but could tell the pandemic hurt them.
Ann
Ann, 7-night trip
10/10 Exceptional
Great spot to enjoy all of Kona, especially Manta diving and snorkeling right off the resort.
Chad
Chad, 1-night trip
8/10 Very good
It was too bad the restaurant service was so hit and miss. We had heard great things about rays and it was closed. Plus one day our room didn’t get cleaned so at that price - not really acceptable.
Carol
Carol, 6-night trip
8/10 Very good
.
Robert
Robert, 3-night trip
10/10 Exceptional
Amazing location and view of ocean
teresa
teresa, 13-night trip
8/10 Very good
The front desk staff was very nice and helpful during check in and check out. We did have an issue with lack of clean towels available. It got to the point where we asked for extra towels and had to wait an hour for them without so much as an apology. We even got pool towels instead of bath towels. The pricing of the food in the on-site restaurants was a bit on the high side even for Hawaii (and I live on Oahu). The Valet staff were excellent. The pool staff (helping us reserve umbrellas)were excellent as well.
Kevin
Kevin, 8-night trip
10/10 Exceptional
Best resort/hotel I have stayed at. Staff was super super friendly and my stay super enjoyable. Resort is amazing everywhere you go. Super clean all over the resort and it has everything you can think of. Rooms are super specious and super clean.
Axel
Axel, 8-night trip
8/10 Very good
6 nights at Outrigger
Beautiful but older resort. Rooms were just so-so, though the bed was very comfortable. We had a view of the luau area - which was very beautiful and quiet. The resort wasn't in 'full swing' because of COVID but had one restaurant and one (pool) bar open. The grounds of the resort we gorgeous and the location was great.
Andrea
Andrea, 6-night trip
2/10 Poor
We had a horrible experience. First, I slipped and smacked my nose on some wet stairs on my first day. There was blood everywhere and I was very out of it, and security came to “check on me” but made my boyfriend feel like they were questioning HIM as if he had done something to me! Not cool. Then there was a mixup with the valet and even though they gave me a business card to book my own taxi (they said they couldn’t help) they DID book a car and when both showed up the valet got IN MY FACE telling me I was wrong and I had to pay for it (even IF I was in the wrong, that is NOT the way to treat your guests). On our last day, at 8:30am security came to the door and pulled us out of our room, locked the room, and escort us down to the lobby because my card has declined. My bank flagged fraudulent charges so a quick call to them cleared it up and by the time we made it down to the lobby the card was perfectly fine. It was BEYOND unnecessary for them to come yank us out of our room at 8:30 in the morning!!! So rude and it was a quick and easy solve that did not require that kind of disrespect and embarrassment. I have no clue what these people were thinking but I have NEVER been treated like that before. Definitely will not be returning.
Oh and the main restaurant is closed so food options are limited and the closest shopping center is a good 20-30 min walk.
Christina
Christina, 7-night trip
8/10 Very good
Beautiful grounds, friendly staff,good but limited food and drink. Located out of town so you do need a car.
Stuart
Stuart, 8-night trip
10/10 Exceptional
All my famiy is really happy whit everything
Jose
Jose, 4-night trip
4/10 Fair
Location was nice, but this is not a “Full-Service” Resort. During the week there was no lunch or dinner. Literally no food except the HoloHolo market which is outsourced and the staff in the HoloHolo are terrible. Partially a woman named Lala and an older woman who kept telling me that she couldn’t charge the room except ever other employee was able to charge to room. She just didn’t want to make the extra effort. The food at the bar and the restaurant (which was only
Open 2 out of 6 nights I was there) was terrible and expensive. Service was great. Marie and Leana were amazing. Their kindness made it better that my “Farfalle pasta with garlic cream sauce and grilled chicken” was literally 2 Lean Cuisines warmed up on their plastic trays and put on a nice plate. The chicken was that rib meat chicken that isn’t even the right texture.
I will say, the property is amazing. I loved the Mantas at night, the beautiful sunsets, and it’s location relative to all other locations on the big island. That was good. I just wish the service and amenities were better. As another example is, the toilet was one of those toilets that has the industrial flusher you see in a middle school lol. I actually didn’t mind that but this is advertised as a “4-Star, Full Service Resort and Spa” which is kind of a joke. I would stay there again, but only
If they charged the price of a Motel 6. Ok, fine, a embassy suites or something that you get on a quick business trip.
Aaron
Aaron, 6-night trip
4/10 Fair
Pretty and clean outside but feels outdated. Rooms felt old & bathroom overall felt very outdoors like. During our stay all the bars and dining closed without notice but did offer free basic continental. We were told that out would remain that way for the rest of our stay due to short staff, so that was a challenge especially if you wanted to hang by that pool all day. More staff needed
Yvonne
Yvonne, 4-night trip
6/10 Good
Staff was very friendly
Robert
Robert, 4-night trip
10/10 Exceptional
Great property and when we come back, we will def stay there! The staff and the resort amenities are awesome. The rooms are older and need some updating, but besides that, the location is great and the property is beautiful! 10 out of 10.
Natie
Natie, 6-night trip
8/10 Very good
For reference, the Sheraton Kona Resort & Spa is now the Outrigger Kona Resort and Spa. Our check in date was 8/26, the official name change occurred 8/25. No one from Expedia, Sheraton, or Outrigger reached out to us to let us know that a name change had occurred. The signs were all changed to Outrigger and did not even say "previously Sheraton", so we were really confused upon arrival. An email, phone call or any type of communication should have occurred. Aside from that big hiccup, the hotel was as to be expected. As stated by previous reviewers, the grounds are beautiful but the rooms are dated. They have that clean but musty smell that kind of hits you when you enter, could definitely do with some updating. Only the pool bar and the cafe were open during our stay, which wasn't a problem since we had a car and planned to eat outside of the hotel anyway. Location wise, it's far from most places we wanted to go, but it worked out since it was right in between Captain Cook and Kailua Kona, which made it a 15 minute to either spots. A car is definitely needed since there are very few food options nearby. We did like that the night snorkeling with Manta Rays was a quick 5 minute walk from the room. I'm not sure if the hotel was operating on limited capacity but it wasn't crowded at all, which was nice, everyone kept their distance and seemed to be following Covid protocols.
Emily
Emily, 4-night trip
10/10 Exceptional
Great service beautiful room
Kenya
Kenya, 2-night trip
8/10 Very good
I liked the property and the activities offered, but the service was very slow. They didn’t have room service, the only market/store closed early, so did the bar.
Ana Libia
Ana Libia, 7-night trip
10/10 Exceptional
Beautiful view and pool hour were open until 10pm. This gives you time to enjoy the pool because during the day time, you are out and about on excursions and activities.
Kellie Y
Kellie Y, 4-night trip
10/10 Exceptional
Everything was great about this resort from the awesome guys at valet to the cutest girl at the pool shop. One issue that arose was that Rays on the bay restaurant was closed due to Covid leaving only 1 dinning option other than the pool bar. I was also a bit discouraged to find out the ocean view room was actually a bay view so we were unable to sit on our deck and watch the sunsets. The pool view rooms would allow the viewing of the sunsets.
Verified traveller
9-night trip
2/10 Poor
As I explained they declined up the stay because of a mistake with the state and the QR CODE for COVId.
I expect a refund
Verified traveller
4-night trip
6/10 Good
Best thing about my experience was the friendly, prompt and polite service. The whole staff was wonderful and really tried to make our experience great. The views from our ocean front view was unbeatable. The rooms were OK, not too many bells and whistles, and the bathrooms are grossly out of date. The post-covid prices for the rooms are way too high for the quality of the rooms. I didn’t eat there, but the cocktails and coffee were fairly good. I would stay here again only for a lower price.
Verified traveller
2-night trip
10/10 Exceptional
Great hotel, beautiful views and amazing pool. Staff were great and helpful
Verified traveller
4-night trip
8/10 Very good
Nice and clean
Verified traveller
3-night trip