Our stay started with a very nice and friendly check-in. Unfortunately, this was the only positive aspect of our stay!
When we entered the room, we immediately applied a stale stench.
The whole decor and ambiance of the room was “bad” at the moment.
After going to the toilet I locked myself because there was no buckle on the door.
The air conditioner is an old ceiling fan (does not cool anything). The highlight of this stay were the cockroaches in the room (disgusting, large and not pleasant to see).
We first tried to call the front desk. But guess what? The phone does not work.
We went to the reception, explained the situation and expressed our dissatisfaction. Instead of understanding or apologizing, we received a rude response and arrogance from the employees. Her response was "You have a standard room, lower your expectations."