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Novotel Krakow Centrum

4.0 star property
Family-friendly hotel with spa, near National Museum

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Krakow Centrum

Sauna, body treatments, hot stone massages, body scrubs, facials
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Property amenity
Daily buffet breakfast (PLN 80 per person)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
  • Bar
  • Airport transfer

Main amenities (12)

  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • 24-hour business centre

For families (6)

  • Children stay free
  • Playground on-site
  • Rollaway/extra beds available (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is £59
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Sofa bed
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

AC Hotel by Marriott Krakow

Pool
Spa
Airport transfer
Parking available
9.4 out of 10, Exceptional, (391)
The price is £72
includes taxes & fees
23 Dec - 24 Dec
AC Hotel by Marriott Krakow
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About the area

Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105

What's nearby

  • Wawel Castle - 12 min walk
  • ICE Krakow Congress Centre - 13 min walk
  • Main Market Square - 14 min walk
  • Cloth Hall - 15 min walk
  • St. Mary's Basilica - 16 min walk

Getting around

  • Kraków (KRK-John Paul II - Balice) - 19 min drive
  • Turowicza Station - 7 min drive
  • Kraków Plaszów Station - 12 min drive
  • Wieliczka Station - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Zaczyn - ‬2 min walk
  • ‪Wiślany Ogród - ‬18 min walk
  • ‪Karczma Smil'y - ‬1 min walk
  • ‪Golonkarnia - ‬4 min walk
  • ‪Restauracja Hoang Hai - ‬5 min walk

About this property

Novotel Krakow Centrum

Novotel Krakow Centrum features a marina and puts you within a 10-minute walk of Royal Road. Guests can visit the spa to indulge in hot stone massages, facials or body scrubs, and international cuisine is served at Novo Square, which is open for breakfast, lunch and dinner. Other features of this eco-friendly hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, German, Italian, Polish

At a glance

Hotel size

  • 198 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered on-site self-parking (PLN 80 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekend mornings 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Scooter/moped hire
  • Kayaking
  • Canoeing
  • Pool table

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (1572 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness centre
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.

Dining

Novo Square – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 80 per person
  • Airport shuttle service is offered for an extra charge of PLN 140 per vehicle (one-way. Maximum occupancy 2)

Renovations and closures

The property will be renovating from 7 January 2025 to 12 January 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternative facilities during the renovation:

  • Indoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 60 per accommodation, per night

Parking

  • Covered self-parking costs PLN 80 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Centrum Krakow
Krakow Centrum
Krakow Novotel
Krakow Novotel Centrum
Novotel Krakow Centrum Hotel
Novotel Centrum Hotel Krakow
Novotel Centrum Krakow
Novotel Krakow
Novotel Krakow Centrum
Accor Krakow Centrum
Novotel Krakow Centrum Hotel Krakow
Novotel Krakow Centrum Hotel
Novotel Krakow Centrum Kraków
Novotel Krakow Centrum Hotel Kraków

Frequently asked questions

Does Novotel Krakow Centrum offer free cancellation for a full refund?
Yes, Novotel Krakow Centrum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Krakow Centrum?
Yes, there's an indoor pool.
Are pets allowed at Novotel Krakow Centrum?
Yes, pets are welcome. There's a charge of PLN 60 per accommodation, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Novotel Krakow Centrum?
Yes. Self-parking costs PLN 80 per day.
Is an airport shuttle service offered by Novotel Krakow Centrum?
Yes, an airport shuttle is available. The charge is PLN 140 per vehicle one-way.
What are the check-in and check-out times at Novotel Krakow Centrum?
Check-in start time: 4:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Novotel Krakow Centrum and nearby?
Have fun during the warmer months with activities such as kayaking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Krakow Centrum also has a sauna and a steam room, as well as an arcade.
Are there restaurants at or near Novotel Krakow Centrum?
Yes, Novo Square offers international cuisine.
What's the area around Novotel Krakow Centrum like?
Novotel Krakow Centrum is located by the river in Kraków City Centre, a short 10-minute walk from Royal Road and 12 minutes' walk from Wawel Castle. Travellers give top marks for the hotel's prime location.

Novotel Krakow Centrum Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

great hotel, amazing breakfast
Reynaldo, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Elizabeth, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Syaff were pleasant and helpful, hotel and food good, road works start at 520am
michael, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Major construction on the road in front of the hotel. Taxis and Ubers couldn’t pick up or drop off in front of the hotel. Rooms were very dark. Not enough light. Bathroom needs renovations - looks very used.
Kristina, 2-night trip
Verified Expedia guest review

6/10 Good

Saving the Earth with "drip showers"
Wonderful hitel, very modern and clean with excellent staff! However its not enjoyable to take a "trickle shower" in the name of the environment. So a 15 minute drizzle is better than a 5 minute normal shower somehow. It didnt save any dolphins, just annoyed the hell out of us each morning. 😅 Next time I see a property with "Green Key" certification, I'll run the other way! Cheers
Michael, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
Great location easy to walk to the centre
Timothy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cleanliness in the rooms was perfect. Civil works around the hotel was a major negative factor.
Id, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rebecca, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Karen, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

Pinhas, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Couldn’t fault the staff or the property. First class service from the staff and its in an ideal location for central krakow. Excellent hotel.
David, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Rafal, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Would stay here again.
The hotel was clean and the staff were polite which are the two main things we look for. As for the facilities, they were adequate. The children enjoyed the pool and games room. I had an injury on our second day of the holiday and staff were quick to respond and extremely helpful in getting me to A&E and even asked over the coming days if i was ok.
katrina, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

There were construction around the hotel which made it difficult to move around Maybe once it’s over the surrounding area will improve
Fahad, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Convenient location to the centre and it was a picturesque location by the river. Friendly staff and a nice sized family room with a river view. The AC wasn’t easy to work with and we couldn’t get the room temperature low enough for comfort. The breakfast wasn’t great value for money as it was a bit chaotic in terms of people traffic and food items weren’t quickly replenished…but they were the only real criticisms
Chris, 3-night trip
Verified Expedia guest review

8/10 Very good

Branko, 1-night trip
Verified Expedia guest review

6/10 Good

It is ok
The location of the hotel was okay, rather central. However, we had to ask three times on three consecutive days for our room to be properly cleaned. They didn't refill the hand wash soap upon our check-in, even though we were charged 25 Euros for an early check-in, claiming our room was ready. On the second day, the bed was poorly tidied and the bathroom was not cleaned despite our previous requests. One would think that after bringing this to their attention on the first day, they would do a proper job later, but surprisingly, that was not the case. The staff at the reception spoke very basic English, which made communication difficult. Sadly, this hotel did not deliver on the expectations they create for their clients. Major improvements are needed.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff at Novotel hotel were exceptional. They were helpful with planning a few trips as well as providing all the local tips . Breakfast and dinner were delicious and we loved how clean and modern the hotel was . Only downside was all the construction around the area .
Monika, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Aleksandra, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great hotel, great location within walking distance to most things. Huge roadworks going on around hotel at moment. So a little inconvenient but would still stay for the location. Great views of castle if lucky enough to get a river side room.
Andrew, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jordan, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel
MUHAMMAD, 3-night family trip
Verified Expedia guest review

8/10 Very good

Family Friendly with a great pool
Great place to stay, close to the city center, site seeing, the river, and some great restaurants. The room was spacious, clean, and comfortable. The pool was a winner, always clean and never crowded. The staff was friendly and helpful. We would highly recommend this place and would stay again if we come back to Krakow.
Kevin, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Hotel located near the river and Wawel Castle. Short walk to the old town.
Tom, 3-night family trip
Verified Expedia guest review

8/10 Very good

sasheen, 3-night family trip
Verified Hotels.com guest review

General property information

Breakfast
Available
Parking
Available
Airport Transfer
Available
Reasons to Book
Indoor Pool & Property Cleanliness