6/10 Good
5 Dec 2024
Great for Transitions, But Watch Out for Extra Fee
If you're relocating and need a temporary place to stay while getting settled, this hotel is a good option. I stayed for five weeks, paying $2,102 for the full four weeks, plus an additional week to coordinate with my move-in date. While the pricing for the stay itself is affordable, there are some significant downsides. I found that basic services—like towels, internet, and fees for my service dog—were overcharged, despite explaining that my dog was a service animal (and I'm still waiting for a refund). Additionally, the beds were uncomfortable and made a lot of noise with the slightest movement.
Noise can also be an issue on certain days, which is to be expected in any hotel, but it was more noticeable during my stay. There was also a two-day period when the elevator was out of service, which made staying on the fourth floor a challenge, particularly for those with disabilities, elderly guests, or families with children.
The hotel also had some issues with availability and communication. The front desk is closed at night, and it was unclear that the phone in the hallway should be used for assistance during after-hours. This was frustrating for an early check-in, and I had a bit of a struggle understanding the check-in process. If you're someone who likes to check in early, be prepared for some extra coordination.
On the positive side, the staff was friendly and accommodating, always smiling and willing to work with me on charges. They also provided helpful local insights
Verified traveller
14-night business trip
Verified Hotels.com guest review