We were attracted to booking this cottage at Moness Resort due to the featured use of the swimming pool and spa, which advertised steam room, sauna and jacuzzi being included in the deal. However we were very disappointed on arrival to find that the Sauna and Jacuzzi were both out of order and the temperature in the pool was very uncomfortably cold. To top it all up the showers were also cold with no hot showers available. (We had to go back to the cottage to get a hot shower). We did complain, but were told that we were not entitled to any compensation as the facilities were complimentary. We believe that it should be stated that only the steam room is properly working. We were told that the water temperature was within the guidelines and that it was checked daily and hand written on a board. I have used many pools and spas and never have any of them been as cold as this. There were another couple of people in the pool, who 100% agreed with me. I think it would be unsafe for children to stay in this temperature for long. We met with a local at a nearby restaurant, who told us that they had heard people often complaining about the temperature of the pool. It is such a shame, as this area is so beautiful and the pool and spa could be wonderful if kept properly maintained.