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Phoenix

3.0 star property
Mountain hotel with bar/lounge, near Zermatt-Matterhorn Ski Paradise

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn) | Down duvets, in-room safe, desk, blackout curtains
Front of property
Hiking
Reception
Mountain view

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
  • Spa
  • Gym
  • Bar
  • Pet-friendly
Main amenities
  • Daily housekeeping
  • Ski storage
  • Fitness centre
  • Bar/lounge
  • Spa services
  • Train station pick-up service
  • Train station drop-off service
  • Reception fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains
The price is £245
includes taxes & fees
8 Jan - 9 Jan 2025

Room options

View all photos for Room

Room | Down duvets, in-room safe, desk, blackout curtains

Room

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Down duvet
Sofa bed
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn) | Down duvets, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn)

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Down duvet
Hairdryer
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (Matterhorn View from Balcony)

Down duvets, in-room safe, desk, blackout curtains

Standard Double Room (Matterhorn View from Balcony)

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Hairdryer
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 2 Single Beds

Standard Double Room, 2 Single Beds | Down duvets, in-room safe, desk, blackout curtains

Standard Double Room, 2 Single Beds

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds | Down duvets, in-room safe, desk, blackout curtains

Superior Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Down duvet
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Single Beds

Deluxe Double Room, 2 Single Beds | Down duvets, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2012
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

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includes taxes & fees
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About the area

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.5 km
  • Zermatt Visitor Center - 7 min walk - 0.7 km
  • Zermatt-Furi Gondola - 18 min walk - 1.5 km
  • Sunnegga Ski Resort - 19 min drive - 4.8 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 105.7 miles/170.2 km
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Golden India - ‬6 min walk
  • ‪Fuchs - ‬6 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪Snowboat Bar - ‬5 min walk
  • ‪Zer Mama Bistro - ‬5 min walk

About this property

Phoenix

Phoenix offers a fantastic location, putting you only steps from Zermatt-Matterhorn Ski Paradise. You can be pampered with deep-tissue massages, then unwind with a drink at the bar/lounge. Fellow travellers say great things about the helpful staff.

Languages

Dutch, English, French, German

At a glance

DONE

Hotel size

    • 27 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 7:00 PM
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is 10:30 AM
    • Contactless check-out
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8 AM - 9:00 PM
    • Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
    • For more details, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Off-site parking within 22966 ft (CHF 20 per day)
DONE

Transfers

    • Train station shuttle from 8:30 AM to 5:30 PM*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Ropes course
  • Helicopter/aeroplane tours
  • Bike tour information
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skiing lessons nearby
  • Zip-lining nearby
  • Snowboarding nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • Bike parking
  • Spa services
  • Double-glazed windows
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Parking

  • Parking is available nearby and costs CHF 20 per day (22966 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and outdoor lighting on-site.
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Does Phoenix offer free cancellation for a full refund?
Yes, Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Phoenix?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per day. Food and water bowls are available.
What are the check-in and check-out times at Phoenix?
Check-in start time: 3:00 PM; check-in end time: 7:00 PM. Check-out time is 10:30 AM. Express check-out and contactless check-out are available.
What is there to do at Phoenix and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation on-site includes helicopter/aeroplane tours. Enjoy amenities such as a fitness centre and spa services.
What's the area around Phoenix like?
Phoenix is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular.

Phoenix Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Comfortable stay but can be better
Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
2-night trip
Verified Hotels.com guest review

8/10 Very good

Perfect view of Matterhorn from room
Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
Jasbir, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel
Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I'll be back soon.
Nice view, clean, comfortable
Indo, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Kin Hin, 2-night family trip
Verified Expedia guest review

8/10 Very good

Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Rich, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Mark, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Easy walk to RR station and Sunegga lift. Nice staff
Robert, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Thor, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Quiet, cozy hotel great value
We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Suzanne, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Nirvikar, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stefania, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Nice stay in Zermatt
Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.
Senna Mei San, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful!!
Kim, 2-night romance trip
Verified Expedia guest review

8/10 Very good

It’s ok
Kenneth, 1-night trip
Verified Expedia guest review

10/10 Exceptional

What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Paul, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Jon, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Irina, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Brilliant property and walking distance from Train station. The staff are amazing and friendly. Breakfast is the best I have seen for long time. Couldn’t recommend this hotel higher.
True, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Super Helpful Staff
Best Breakfast in my 2 weeks travel. The lady at the front desk is very super helpful (I am not expecting this). She let us store our luggage at their their storage room even if we already checked out. It eases our hiking that morning for not carrying heavy backpacks. She also showed us the live weather condition up in the mountains.
Leah Czarina, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Property is new and very clean. Staff was friendly but unable to support in a relatively simple situation. An early train departure forced us to leave before breakfast (included in the cost of the booking) and the hotel staff was unable to provide us even with a couple pieces of fruit that was already setup in the dining area. It was a nice stay but for the price of accommodations you’d expect a bit better customer service.
Mike, 1-night trip
Verified Expedia guest review

8/10 Very good

The property was very well-maintained
Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Front desk lady helped us fix a shower issue, and helped us make decisions on our excursions. Breakfast well done, service excellent. Thanks!
Michael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff is very helpful and great. We feel the warm welcome. Very clean and updated. Breakfast is awesome.I will Highly recommended the hotel.
Martita, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff were excellent and quick to respond to enquires. I would recommend this hotel.
Maureen Elizabeth, 2-night family trip
Verified Expedia guest review