Phoenix

Photo gallery for Phoenix

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Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn) | Down duvets, in-room safe, desk, blackout curtains
Room | Down duvets, in-room safe, desk, blackout curtains
Down duvets, in-room safe, desk, blackout curtains
Deluxe Double Room, 2 Single Beds, Mountain View (Matterhorn) | Down duvets, in-room safe, desk, blackout curtains

Overview of Phoenix

Phoenix

3.0 star property
Mountain Zermatt hotel with bar/lounge

9.2/10 Superb

561 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Bathtub
Map
Untere Wiestistrasse 11, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Ski storage
  • Fitness centre
  • Bar/lounge
  • Spa services
  • Train station pick-up service
  • Train station drop-off service
  • Lobby fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains

Choose dates to view prices

About this area

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 105.7 miles/170.2 km
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

About this property

Phoenix

3-star hotel by the river
You can look forward to a free breakfast buffet, a fireplace in the lobby and a bar at Phoenix. Treat yourself to a massage or other spa services. In addition to a fitness centre, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Train station pick-up service, secured bike storage and laundry services
  • Helicopter/aeroplane tours, tour/ticket information and bike parking
  • Express check-out, bike tour information and luggage storage
  • Guest reviews give top marks for the location
Room features
All 27 rooms have amenities, such as complimentary wireless Internet access and safes, as well as soundproofing and espresso makers. Guests reviews speak well of the size rooms at the property.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Heating, daily housekeeping and desks

Languages

Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 27 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 7:00 PM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 10:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 8 AM - 9:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Prior to arrival, you must complete online registration via a secure link
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 2 per room)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Off-site parking within 4.3 mi (CHF 18 per day)

Transfers

  • Train station shuttle from 8:30 AM to 5:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Ropes course
  • Helicopter/aeroplane tours
  • Bike tour information
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Skiing lessons nearby
  • Zip-lining nearby
  • Snowboarding nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in lobby
  • Television in common areas
  • Fitness centre
  • Bike parking
  • Spa services
  • Double-glazed windows
  • Comprehensive recycling policy

Accessibility

  • Lift

Languages

  • Dutch
  • English
  • French
  • German

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving features in guest rooms
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Renovations and closures

The property is closed between 18 October and 17 December.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 18 per pet, per day

Parking

  • Parking is available off-site and costs CHF 18 per day (4.3 mi away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, debit cards and cash.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Is Phoenix currently open?
The property is closed between 18 October and 17 December.
How much does it cost to stay at Phoenix?
As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at Phoenix on 5 Oct 2022 start from £180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Phoenix offer free cancellation for a full refund?
Yes, Phoenix does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Phoenix?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Phoenix?
Yes, cats and dogs are welcome, with a limit of 2 per room. There's a charge of CHF 18 per pet, per day. Food and water bowls are available.
What are the check-in and check-out times at Phoenix?
You can check in from 3:00 PM - 7:00 PM. Check-out time is 10:30 AM. Express check-out is available.
What is there to do at Phoenix and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation on-site includes helicopter/aeroplane tours. Enjoy amenities such as a fitness centre and spa services.
Are there restaurants at or near Phoenix?
Yes. Nearby restaurants include Bäckerei Fuchs (6-min walk), Chalet da Giuseppe (6-min walk) and Rosstall (7-min walk).
What's the area around Phoenix like?
Phoenix is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular. Travellers say that the hotel is in a great location.

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.3/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Great value
Great hotel, location and service! Extremely hospitable staff and the rooms/location were perfect.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elsa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Don, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staffs were all nice and helpful. Rooms are big and clean
SUNGHEE, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

CHARLES, 1-night trip
Verified Expedia guest review

10/10 Exceptional

CHARLES, 1-night trip
Verified Expedia guest review

10/10 Exceptional

John, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Fun times
Very nice staff from front office to back end. All first class.
Adam, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great property and great location. Very friendly hosts and breakfast was amazing. Would definitely stay again.
randal, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Eduardo, 2-night family trip
Verified Expedia guest review