Checked in fine. Only found the central heating wasn't working by the notice on the table and small heater provided (and note to limit it to lowest heat setting and turn off overnight) i.e. could have been told verbally on check-in. Arrived at 5:30pm, asked for a taxi to be booked for 7pm. Returned at 6pm for food - no food as was catering for a birthday party in the function room. Was only able to get crisps etc but unable to pay by card as the card machine wasn't working so added it to room bill. Also they had forgotten to book taxi - reminded them to book taxi for 7pm. 7pm arrived, no taxi. Only managed to get a taxi an hour later (was headed to a wedding and only lucky we arrived in time for first dance/cutting cake etc due to delays at the wedding).
No external lighting (or was switched off) so almost twisted ankle on step outside and potholes in tarmac.
Obviously room was freezing (was sub-zero outside), also TV speakers were tinny/crackling, main light had random flicker.
Following morning, nobody asked how our stay was, breakfast was hit-and-miss (e.g. one sausage was fine, the other rubbery). My partner felt she was being an inconvenience asking staff for butter for her toast and milk for her tea as none provided and staff otherwise occupied.
When trying to check-out/pay, card-machine still not working, was asked if I could provide my card details/security pin that they could retry later! Eventually they found their acct/sort code that I could pay via online banking.