6/10 Good
Considering this hotel is quite new- I figured the staff would be on their toes regarding the service to all customers. I booked an executive room with a king-size bed, but upon reaching my room, I was exposed to two twin-size beds suitable for children. Once I went down to address this issue with the reception manager- we were told that the hotel has overbooked and we would have to stay in that room until the next day. This was HIGHLY inconvenient as my husband is over 6ft tall and struggled to sleep that night due to the hotel's mistake. The receptionist was almost brush off ish- which I did not appreciate at all. The room service folks had charged us for an extra item and would not take it off the bill but later compensated with a bowl of ice-cream. The hotel lobbies were loud with kids and women/men yelling across the hall at 3am. The rooms are NOT soundproof. Even after complaining, nothing was done regarding it because the next night, the yelling in the halls persisted. I definitely will not be booking this hotel at all. No matter how close it is to the airport. It just isn't worth it.
SHARMIN
SHARMIN, 4-night trip