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Downtown Tulum Hotel

Hotel with 2 outdoor pools, near Tulum Mayan Ruins

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Mon 6 Apr
Tue 7 Apr
April 2026
May 2026
Downtown Tulum Hotel features a rooftop terrace and puts you a short five-minute drive from Tulum Mayan Ruins and Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge and a garden.
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 poolside bars
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Beach towels
  • Bar/lounge
  • Coffee shop/cafe
  • Spa services
  • Ferry terminal shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Private bathroom
  • Garden
  • Daily housekeeping
  • Lift
  • Premium bedding
  • 2 outdoor pools

Room options

Showing 4 of 4 rooms
Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo
Deluxe Double Room | Bathroom | Shower, towels, soap, shampoo
Deluxe Double Room | Premium bedding, down duvets, in-room safe, soundproofing
Deluxe Double Room | Premium bedding, down duvets, in-room safe, soundproofing

Deluxe Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
Comfort Room | Bathroom | Shower, towels, soap, shampoo
Comfort Room | Premium bedding, down duvets, in-room safe, soundproofing
Comfort Room | Premium bedding, down duvets, in-room safe, soundproofing
Comfort Room | Premium bedding, down duvets, in-room safe, soundproofing

Comfort Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
Standard Room | Bathroom | Shower, towels, soap, shampoo
Standard Room | Premium bedding, down duvets, in-room safe, soundproofing
Standard Room | Premium bedding, down duvets, in-room safe, soundproofing
Standard Room | Premium bedding, down duvets, in-room safe, soundproofing

Standard Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
Comfort Quadruple Room | Bathroom | Shower, towels, soap, shampoo
Comfort Quadruple Room | Premium bedding, down duvets, in-room safe, soundproofing
Comfort Quadruple Room | Premium bedding, down duvets, in-room safe, soundproofing
Comfort Quadruple Room | Premium bedding, down duvets, in-room safe, soundproofing

Comfort Quadruple Room

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Map
CENTRO, Tulum, QROO, 77760

What's nearby

  • Dos Aguas Park - 8 min walk - 0.7 km
  • Hospital de Tulum - 14 min walk - 1.2 km
  • Jaguar Park - 19 min walk - 1.6 km
  • Hunab Lifestyle Center - 19 min walk - 1.6 km
  • Cenote Calavera - 3 min drive - 2.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 90 min drive
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Taqueria Honorio - ‬2 min walk
  • ‪Akuma Tiger Sushi - ‬3 min walk
  • ‪Mestixa - ‬2 min walk
  • ‪Del Cielo - ‬1 min walk
  • ‪Tacos y tortas el tio - ‬1 min walk

About this property

Downtown Tulum Hotel

Downtown Tulum Hotel features a rooftop terrace and puts you a short five-minute drive from Tulum Mayan Ruins and Tulum National Park. Guests indulge in deep-tissue massages, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge and a garden.

At a glance

Hotel size

    • 24 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Guests driving to the property should contact this property in advance (e.g. directions)
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets allowed (dogs and cats only)*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • No on-site parking

Transfers

    • Ferry terminal shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private picnics

Working away

  • Co-working spaces

Services

  • 24-hour front desk
  • Luggage storage
  • Bike hire
  • Beach towels
  • Romance packages

Facilities

  • Rooftop terrace
  • Garden
  • 2 outdoor pools
  • Spa services
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 170
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 155
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance
  • 20 steps to reach property
  • Smooth flooring in room

Room amenities

Home comfort

  • Air conditioning

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and sports massages.

Dining

Rooftop – On-site rooftop bar.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 150 to 300 for adults and MXN 150 to 300 for children

Pets

  • Pets are allowed for an extra charge of MXN 435 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Also known as

Downtown Tulum Hotel Hotel
Downtown Tulum Hotel Tulum
Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

Is there a pool at Downtown Tulum Hotel?

Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Downtown Tulum Hotel?

Yes, cats and dogs are welcome. There's a charge of MXN 435 per pet, per night. Food and water bowls are available.

Is parking offered on site at Downtown Tulum Hotel?

Sorry, there's no on-site parking at Downtown Tulum Hotel.

What are the check-in and check-out times at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Downtown Tulum Hotel and nearby?

Downtown Tulum Hotel has 2 poolside bars and spa services, as well as a garden.

Are there restaurants at or near Downtown Tulum Hotel?

Yes, there's an on-site restaurant, Rooftop.

What's the area around Downtown Tulum Hotel like?

Downtown Tulum Hotel is in Tulum City Center, a short 8-minute walk from Dos Aguas Park and 20 minutes' walk from Hunab Lifestyle Center.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Downtown Tulum Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.4

Amenities

9.4

Staff & service

8.6

Property conditions & facilities
Verified

10/10 Exceptional

The staff was amazing and rooms were cleanLuis was amazing! We were a party of 8 and he took GOOD care of us. Provided us with the best local spots and places to stay clear from. Food and drinks were good as well. I’d definitely stay here again.
Porsche, 3-night trip
Verified

10/10 Exceptional

10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station
irene, 4-night trip
Verified

2/10 Poor

Be aware that this hotel blasts music until 2am. Might be fun for some, but when the music is so loud you cant have a conversation inside your room, it wasnt great for us. we tried to politely ask for a cancellation 5 min after we checked in, but they denied us.
Alexander, 2-night trip
Verified

6/10 Good

Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.
Elvira, 6-night trip
Verified

6/10 Good

The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.
YuChieh, 1-night trip
Verified

8/10 Very good

La atención y el personal un diferencial
jorge arturo, 1-night trip
Verified

10/10 Exceptional

Lugar perfecto para descansar, limpio y ordenado
Evelyn G, 1-night trip
Verified

10/10 Exceptional

Magnífico
Norberto, 1-night trip
Verified

10/10 Exceptional

Si estaba limpia .
Manuel, 1-night trip
Verified

10/10 Exceptional

Excelente lugar y servicio
Juan, 1-night trip
Verified

10/10 Exceptional

Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos
Juan, 2-night trip
Verified

8/10 Very good

no parking. no estacionamiento. faltan basurero en el cuarto.
RENE JAIME, 3-night trip
Verified

10/10 Exceptional

Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción
Michael, 1-night trip
Verified

8/10 Very good

Se encuentra en el Centro de Tulum, no cuenta con estacionamiento
Alejandra, 3-night trip
Verified

8/10 Very good

Bridgette, 3-night trip
Verified

10/10 Exceptional

MAYRA, 1-night trip
Verified

10/10 Exceptional

Ricardo, 1-night trip
Verified

8/10 Very good

Aldo, 1-night trip
Verified

10/10 Exceptional

Ozer, 1-night trip
Verified

10/10 Exceptional

Michael, 1-night trip
Verified

10/10 Exceptional

CECILIA, 1-night trip
Verified

10/10 Exceptional

SU LIN MIGDAL ET, 1-night trip
Verified

10/10 Exceptional

Diego, 3-night trip