Aparthotel

Cozy- Vinhomes Central Park Apartments

Aparthotel with outdoor pool, near Landmark 81

Choose dates to view prices

Cozy- Vinhomes Central Park Apartments puts you a short five-minute drive from Landmark 81 and Saigon Zoo and Botanic Garden. Guests can take a dip in the outdoor pool and indulge in spa services. A free airport shuttle and a terrace are offered, and in-room conveniences include fridges and microwaves. The property is only a short walk to public transportation: Tan Cang Station is 12 minutes and Van Thanh Park Station is 12 minutes.

Popular amenities

  • Pool
  • Airport transfer
  • Kitchen
  • Pet-friendly
  • Parking available
  • Free Wi-Fi

Main amenities (9)

  • 30 smoke-free apartments
  • Housekeeping (on request)
  • Outdoor pool
  • Free airport shuttle
  • Self parking
  • Spa services
  • Terrace
  • Picnic area
  • Limited hour front desk

Feel at home (6)

  • Kitchen
  • Terrace
  • Lift
  • Bath or shower
  • In-room climate control (air conditioning)
  • Flat-screen TV
£40
includes taxes & fees
27 Oct - 28 Oct

Room options

Showing 17 of 17 rooms
A modern bathroom with a glass shower enclosure, a white toilet, and a sink with a mirror above it.
A modern living room with a flat-screen TV, a coffee table, and a sofa. There is a kitchen area with a refrigerator and a dining table.
A hotel room with a large bed, a window with blinds, a wall-mounted air conditioner, and a wooden door.
A modern hotel room with a large bed, a view to the outside, and a framed picture on the wall.

Business Apartment, City View

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A modern bathroom with a glass shower enclosure, a white sink, and a toilet.
A modern kitchen with wooden flooring, white cabinets, and a dining area with a table and chairs.
A hotel room with a large window, a bed, a desk, and a chair.
A modern kitchen with white cabinets, a stainless steel sink, and a built-in oven.

Business Apartment, City View

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A modern bathroom with a glass shower enclosure, a white toilet, and a sink with a mirror above it.
A modern living room with a glass dining table, two black chairs, a grey sofa, and a TV on a wooden stand.
A hotel room with a large bed, a window with blinds, a wall-mounted air conditioner, and a wooden door.
A modern hotel room with a large bed, a view to the outside, and a framed picture on the wall.

Business Apartment, City View

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
Family Apartment | Bathroom | Free toiletries, hair dryer, slippers, towels
Family Apartment | Living area | 60-inch flat-screen TV with satellite channels
A hotel room with a large bed, a nightstand with a lamp, and a view of buildings through the window.
A narrow hallway with a wooden door on the right and a mirror on the left.

Family Apartment

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free wired internet
A modern bathroom with a glass-enclosed shower, a sink, and a toilet.
A hotel room with a bed, a desk, a television displaying 'NETFLIX', and a view of a cityscape through large windows.
A hotel room with a large window offering a city view, a bed with a grey bedspread, a wooden bedside table with a vase of flowers, and a shelf with books and a small plant.
A modern hotel room with a large window offering a city view, a neatly made bed, a small desk with a magazine, and a decorative vase with flowers.

Family Apartment

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free wired internet
A modern bathroom with a glass-enclosed shower, a sink, and a toilet.
A living room with a sofa, a dining table set for four, a bookshelf, and a large plant.
A hotel room with a large window, brown curtains, a bed, and two framed leaf artworks on the wall.
A modern kitchen with white cabinets, a black refrigerator, a microwave, and a toaster.

Family Apartment

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free wired internet
A modern bathroom with a large sink, glass shower enclosure, and a bathtub with a view of the city.
A modern living room with a sofa, a coffee table, and a TV.
A modern bedroom with a large bed, a television on a white dresser, and a city view through the window.
A neatly arranged hotel room with a large bed, a bedside table with a lamp and book, a window with curtains, and a cityscape view.

Design Apartment

  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Double Bed
  • Free wired internet
A modern bathroom with a glass shower enclosure, a white toilet, and a sink with a mirror above it.
A balcony with a city view, a black folding chair, and a black bag.
A hotel room with a large bed, a TV mounted on the wall, and a view of the city through the window.
A hotel room with a large bed, a tufted headboard, and a city view through a large window with green curtains.

Design Apartment

  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Double Bed
  • Free wired internet
A modern bathroom with a white sink, mirror, and cabinet, a toilet, and a glass shower enclosure.
A modern kitchen with white cabinets, a microwave, and a sink. There is a dining area with a table and chairs, and a sofa.
A hotel room with a bed, a vanity with a mirror, a bookshelf, and a small stool.
A modern bedroom with a neatly made bed, a bedside table with a lamp, and a view of the city through large windows.

Business Apartment, City View

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A modern bathroom with a bathtub, toilet, and sink.
A hotel room with a bed, a wardrobe, a mirror, and a bedside table.
A modern kitchen with white cabinets, stainless steel appliances, and a black induction cooktop.
A narrow kitchen with white cabinets, a stainless steel refrigerator, a black induction cooktop, and a red rug.

Business Apartment, City View

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet
A bathroom with a white sink, a mirror, a wooden door, and toiletries on the counter.
A neatly made bed with a white comforter and pillows, a bedside table with a book and a decorative item, and a window with curtains.
A modern bedroom with a large bed, a nightstand with a lamp, and a window with a view.
A neatly made bed with white linens, a decorative pillow, and a bedside table with a lamp.

Design Apartment

  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Double Bed
  • Free wired internet
A modern bathroom with a large mirror, a sink, a toilet, and a glass-enclosed shower area.
A modern living room with a sofa, coffee table, and bookshelves against a marble wall.
A bed with a tufted headboard, two white pillows, and a geometric gold design on the wall behind.
A modern bedroom with a tufted headboard, a wooden nightstand, and a neatly made bed.

Family Apartment

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free wired internet
Panoramic Apartment | Bathroom | Free toiletries, hair dryer, slippers, towels
A modern living room with a brown leather sofa, a glass coffee table, and a large window offering a city view.
A modern hotel room with a large bed, a TV on a mounted shelf, and a city view through large windows.
A hotel room with a large bed, a TV, and a city view.

Panoramic Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • Free wired internet
A modern bathroom with a glass-enclosed shower, a white toilet, and a vanity with a sink and mirror.
A modern living room with a sofa, coffee table, and a large window.
A hotel room with a large bed, two bedside tables with lamps, a city view, and a modern abstract painting on the wall.
A hotel room with a large bed, a chair, a nightstand, and a view of a cityscape through a large window.

Panoramic Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds
  • Free wired internet

Room

  • Sleeps 10
  • Free wired internet

Room

  • Sleeps 10
  • Free wired internet

Room

  • Sleeps 10
  • Free wired internet

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About the area

Map
208 Nguyen Huu Canh, p22, Binh Thanh, Ho Chi Minh City, 72300

What's nearby

  • Vinhomes Central Park - 5 min walk - 0.5 km
  • Landmark 81 - 5 min walk - 0.5 km
  • Van Thanh Tourist Park - 8 min walk - 0.8 km
  • Saigon River - 10 min walk - 0.9 km
  • Ben Thanh Market - 13 min drive - 6.8 km

Getting around

  • Tan Binh - Tan Son Nhat International Airport (SGN) - 29 min drive
  • Saigon Railway Station - 22 min drive
  • Tan Cang Station - 12 min walk
  • Van Thanh Park Station - 12 min walk
  • Free airport shuttle

Restaurants

  • ‪Blank Lounge AIA Nest Landmark 81 - ‬5 min walk
  • ‪Huế Delights - ‬3 min walk
  • ‪CoCo ICHIBANYA - ‬4 min walk
  • ‪Cơ Khí Hà Nội Restaurant - ‬3 min walk
  • ‪Buôn Cà Phê - ‬2 min walk

About this property

Cozy- Vinhomes Central Park Apartments

  • Cozy- Vinhomes Central Park Apartments puts you a short five-minute drive from Landmark 81 and Saigon Zoo and Botanic Garden. Guests can take a dip in the outdoor pool and indulge in spa services. A free airport shuttle and a terrace are offered, and in-room conveniences include fridges and microwaves. The property is only a short walk to public transportation: Tan Cang Station is 12 minutes and Van Thanh Park Station is 12 minutes.

All-inclusive details

  • All-inclusive room rates at Cozy- Vinhomes Central Park Apartments are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

At a glance

Property size

    • 30 apartments

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 11:00 PM
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 9:00 PM
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
    • Guests are required to download the property's Zalo, Whatsapp, Viber mobile app before check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Check-out instructions

    • The host requires you to complete the following before checking out:
    • Return the keys

Children

    • No cots (infant beds)

Pets

    • Pets stay for free (dogs and cats only)
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in rooms

Parking

    • On-site self-parking (VND 20000 per night)

Transfers

    • Free airport shuttle on request (available 24 hours a day)

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Outdoor pool
  • Spa services

Internet

  • Free WiFi

Parking and transport

  • Self parking on site (VND 20000 per night)
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Free toiletries
  • Toilet paper
  • Shampoo
  • Slippers
  • Soap
  • Hairdryer
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with satellite service

Outdoor areas

  • Terrace
  • Balcony or patio
  • Picnic area
  • Outdoor entertainment area

Laundry

  • Laundry detergent

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • Welcoming cats and dogs only
  • Deposit: VND 1000000 per stay

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 457
  • Front entrance ramp
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair-accessible
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Front desk (limited hours)
  • Free bottled water

Location highlights

  • In the shopping district
  • In the entertainment district

Things to do

  • Shopping centre on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 30 rooms

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Refundable deposits

  • Deposit: VND 1000000 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pet deposit: VND 1000000 per stay

Parking

  • Self-parking costs VND 20000 per night

Policies

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts cash.

Also known as

Cozy- Vinhomes Central Park Apartments Aparthotel
Cozy- Vinhomes Central Park Apartments Ho Chi Minh City

Frequently asked questions

Is there a pool at Cozy- Vinhomes Central Park Apartments?

Yes, there's an outdoor pool.

Are pets allowed at Cozy- Vinhomes Central Park Apartments?

Yes, cats and dogs stay free. A deposit of VND 1000000 per stay is required. Service animals are exempt from fees.

Is parking offered on site at Cozy- Vinhomes Central Park Apartments?

Yes. Self-parking costs VND 20000 per night.

Is an airport shuttle service offered by Cozy- Vinhomes Central Park Apartments?

Yes, a free airport shuttle is available.

What are the check-in and check-out times at Cozy- Vinhomes Central Park Apartments?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. Check-out time is noon.

What is there to do at Cozy- Vinhomes Central Park Apartments and nearby?

Cozy- Vinhomes Central Park Apartments has an outdoor pool and spa services, as well as a picnic area.

Does Cozy- Vinhomes Central Park Apartments have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes cookware, a fridge and a microwave.

Does Cozy- Vinhomes Central Park Apartments have any outdoor private spaces?

Yes, each apartment features a balcony or patio.

What's the area around Cozy- Vinhomes Central Park Apartments like?

Cozy- Vinhomes Central Park Apartments is a short 6-minute walk from Landmark 81 and 10 minutes' walk from Vinhomes Central Park.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Cozy- Vinhomes Central Park Apartments Reviews

5.2

5.8

Cleanliness

6.8

Amenities

6.4

Property conditions & facilities
Verified review

10/10 Exceptional

I recently had the pleasure of staying at a rented apartment, and overall, it was a delightful experience. The apartment was clean, well-furnished, and equipped with all the essentials needed for a comfortable stay. The location was ideal, close to local attractions and public transport, making it easy to explore the area. The host was exceptionally welcoming and attentive, ensuring I had everything I needed. They provided helpful recommendations for nearby restaurants and activities, which added a personal touch to my visit. Communication was seamless, and they quickly addressed any questions I had. My stay was enjoyable thanks to the cozy accommodations and the host's hospitality. I would highly recommend this place for anyone looking for a friendly and convenient lodging option.
Verified review

8/10 Very good

Very clean rooms and perfect location with many dining options in the evening.
All the buildings around the area
Landmark 81
Verified review

10/10 Exceptional

the property is in very good location next to one of the most famous buildings in vietnam landmarks 81 and close to the vincomes shopping center the property is very clean and spacious everything works well the host is very welcoming thanks for making iur holidays a special one thanks from Mr Diep and his family
Verified review

2/10 Poor

Cannot even contact the host. It is a scam
Verified review

2/10 Poor

Accommodation didn't exist. We was left stranded with 3 children in 40 degree heat during the midday sun. Disgusting.
Verified review

2/10 Poor

Awful choice of hotel
Verified review

10/10 Exceptional

Great location. We arrived early, but the kind host helped us check in ahead of time. The check-in process was easy, and the apartment was beautiful and clean. I will definitely come back on my next business trip
Verified review

10/10 Exceptional

No pool fyi
Verified review

2/10 Poor

Property could not find our reservation. Expedia could not find a reservation. We had to book a new hotel.
Verified review

2/10 Poor

Terrible experience. I reached out days prior to my stay about the check in process. I spoke to the manager through WhatsApp and they asked me to book directly through them to avoid middleman fees, when I said no, they cut all communications with me. I arrived and had no place to stay. If I did not have family in Vietnam, I would have been screwed.
Verified review

10/10 Exceptional

The apartment is very nice and new. The host supports me kindly and quickly. I absolutely will come back next time. Thank you, Tu.
Verified review

8/10 Very good

Fabulous high-rise apartment in Saigon

Apartment was fabulous and well maintained .. a few things could have been better managed :- - Exact building and unit number should have been provided before check-in - Host could have installed drinking water filter - Host could have kept some plates, salt, pepper, napkins etc.
Verified review

8/10 Very good

I stayed in park 1 Vinhomes. Once you booked the room they will send you a message and also provided their contact info if you have family member in Vietnam, make sure ur family reach out because i heard you could get scam. It was somewhat clean but the kitchen in my apartment wasnt the cleanest. It smells moldy but overall pretty decent experience.
Verified review

2/10 Poor

We never got to checked in with the hotel for the 3 weeks we stayed in Ho Chi Minh City. The whole thing was a scam. I have called Expedia several times asking for help, and nobody has been able to help us. Thank goodness for my cousin who got us a place to stay, because I can’t afford to pay another hotel. I’m very disappointed with Expedia staff. That was ours first time booking a vacation through Expedia, the flights were excellent but hotel are terrible never again we want to put ourselves into that position again. I didn’t want to deal with all the stress and didn’t want anyone to messed up ours vacation so I was just left it alone.
Verified review

2/10 Poor

This is the biggest scam we’ve ever encountered. You don’t get what you pay for, and it’s a very dirty place. Please avoid this apartment.
Verified review

2/10 Poor

If I can give this a ZERO rating I would. The owner never contacted me with any check-in info (no code, keys, or instructions). Despite calling from the U.S. before our late arrival on Jan 11, I got no response and had to book a hotel for my family of eight. When we went to Vinhomes the next day, no one could help, and the number Expedia gave us said “it wasn’t them.” We were clearly scammed. I booked a month in advance and ended up with no place to stay in a foreign country. Do NOT BOOK WITH VINHOMES!! They took my money but no access to the place!!
Verified review

2/10 Poor

The host never communicated with us to give us the key to the apartment or any instruction how to get to the apartment. Be careful this might be a scam. Contacted Expedia and hopefully they give us a refund.
Verified review

2/10 Poor

Total scam. We arrived tired at 1:30am after flight delays. Three young people met us in the lobby, took us up to our room. Said there was another apartment if we didn't like that one, and it would be less than half the price. Immediately felt uncomfortable, and said no, we would like to sleep. Then demanded full payment in cash which wasn't listed in the Orbitz post. We did not have any cash, and decided after that point the whole thing was creepy. They were all three harassing us to go to the new apartment still, offering one night free (which to me screams it's fine, I will come steal your stuff when you are fone tomorrow). We left and found another place at 2am after they followed us out to the sidewalk.
Verified review

2/10 Poor

Dident look like any of the pictures, no awnser from the host except when She wanted payment. The ac dident work for two days. Just horrible.. very dirty appartment, broken furniture
Verified review

2/10 Poor

NO COMMUNICATION and NO REFUND

DO NOT book this property. I believe we got scammed. No communication from the property and we were unable to check in or stay. There are literally THOUSANDS of apartments on this property and had no communication. We had NO Communication from the property on how or where to check in and had to find other accommodations. We were also not able to get a refund.
Verified review

2/10 Poor

I booked a 3 day stay at this location but my flight got delayed and wasn’t able to connect with the hotel management so i missed my first night even though I pay everything in full. So when I arrived at this location, I was unable to connect with the property manager for the whole day and got kick by the security. Turn out they book my room to someone else without letting me know. Now they are not even giving me back my full refund for the 3 days that I didn’t even get to stay in. I was really disappointed and frustrated at the same time.
Verified review

2/10 Poor

This is a case of non-delivery of service. I paid for the apartment stay on March 9, 2025, but the apartment was never provided. On March 8 and 9, I attempted to contact the property for check-in instructions through the Expedia messaging app and WhatsApp using the provided phone number, but received no response. As a result, I was unable to check in. In the end, Expedia refunded me but they should have done a better job vesting these scammers.
Verified review

2/10 Poor

This was by far one of the worst experiences of my life. I dread anybody ever having to go through the experience that I went through with this apartment company. I arrived in Ho chi Minh Vietnam and I had my two dogs with me. I got in my taxi. Got to the location and I walked up and down the street until I finally got access to the company and I met up with their representative. He started to take me into the apartment only to find out the apartment is not dog friendly. The lady who was managing the whole transaction said she would contact hotels.com customer support and this never happened. They kept my money and the worst part is that on their hotels.com page they state that the apartment is pet friendly. I would have never booked this apartment. Now I am out of $500. Even though I also paid for the protection plan through hotels.com, I contacted the insurance company and they sent me through the ringer and hotels.com refuses to send me back my money. Terrible experience. Hope that no person ever has to go through this.
Verified review

2/10 Poor

The agent contacted us and canceled our reservation just five hours before our scheduled move-in, claiming the property was under repair and had been listed by mistake. When we explained that we had no other place to stay at such short notice, she offered a different unit — but with an additional charge. Because it was last minute and we couldn’t find anywhere else for a group of seven, we agreed to pay the extra fee. However, once we arrived, we realized that the furniture in the substitute unit was clearly inferior to what was shown in the original listing. The kitchen had a strong odor, and a cabinet door was broken and had fallen off. It took multiple calls, a lot of back-and-forth communication, and an hour and a half of waiting before someone finally showed up. Then, they took us through the basement parking area and let us in through the back door of the building, which made us feel like we were staying there illegally or without proper permission. To make things worse, a lady knocked on our door with cleaning supplies at 11:00 a.m., even though our checkout time was 12:00 p.m. When we told her we’d move out at noon as scheduled, she didn’t leave but instead waited right outside our door, which made us feel rushed and uncomfortable. Overall, this was a stressful and disappointing experience that lacked transparency, professionalism, and basic hospitality.
Verified review

8/10 Very good

施設を綺麗でgrubも捕まえやすく、観光も不自由なくできました。