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Borough Arms Hotel

3.0 star property
Experience top value and attentive staff while you enjoy your stay. Relax by having breakfast or raise a glass at this inviting hotel.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Borough Arms Hotel

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets
Street view
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine
Deluxe Suite | Bathroom | Free toiletries, hair dryer, towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Free parking
  • Non-smoking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • Meeting rooms
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Wedding services
  • Free newspapers in the lobby
  • Luggage storage

Feel at home (6)

  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Bath or shower
  • LCD TV
  • Free self-parking
The price is £60
includes taxes & fees
18 Jan - 19 Jan

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite

Highlights

Heating
LCD TV
Separate bedroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
LCD TV
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Ensuite

Highlights

Heating
LCD TV
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

Iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room

Highlights

Heating
LCD TV
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite

Highlights

Heating
LCD TV
Separate bedroom
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, Ensuite

Highlights

Heating
LCD TV
Coffee/tea maker
Mobile key entry
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

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The price is £53
includes taxes & fees
18 Jan - 19 Jan
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About the area

Map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX

What's nearby

  • Royal Stoke University Hospital - 4 min drive
  • Waterworld - 6 min drive
  • Regent Theatre - 8 min drive
  • Victoria Hall - 8 min drive
  • Trentham Gardens - 9 min drive

Getting around

  • Manchester Airport (MAN) - 37 min drive
  • Longport Station - 5 min drive
  • Crewe Station - 14 min drive
  • Kidsgrove Station - 14 min drive

Restaurants

  • ‪The Hopwater Cellar - ‬18 min walk
  • ‪Victoria Hotel - ‬3 min drive
  • ‪KFC - ‬11 min walk
  • ‪The Shed - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Borough Arms Hotel

When visiting Newcastle-Under-Lyme, Borough Arms Hotel is a great choice to consider. The pub is a great place to grab a drink, and guests looking for a bite to eat can visit Ostler Restaurant, which serves British cuisine and is open for breakfast, lunch and dinner. Fellow travellers say great things about the helpful staff and overall value.

Languages

English

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 4:00 AM
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekend mornings 7:00 AM–9:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 1783
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • LCD television

Home comfort

  • Heating
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Mobile key entry

Special features

Dining

Ostler Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Gladstone Lounge Bar – This pub only serves lunch. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 9.50 for adults and GBP 6.95 for children
  • Early check-in can be arranged for an extra charge of GBP 15.00 (subject to availability)
  • Late check-in between 11:00 AM and noon can be arranged for an extra charge of GBP 15.00
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Frequently asked questions

Does Borough Arms Hotel offer free cancellation for a full refund?
Yes, Borough Arms Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Borough Arms Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Borough Arms Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Borough Arms Hotel?
Check-in start time: 2:00 PM; check-in end time: 4:00 AM. There's a charge of GBP 15.00 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Borough Arms Hotel and nearby?
Recommended spots to visit include New Vic Theatre (1.3 mi) and Royal Stoke University Hospital (1.9 mi), along with Waterworld (2.5 mi) and The Potteries Museum and Art Gallery (3 mi).
Are there restaurants at or near Borough Arms Hotel?
Yes, Ostler Restaurant offers British cuisine.

Borough Arms Hotel Reviews

Reviews

7.6

Good

7.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Good

OK
Could do with an update, but served the purpose. Good position, ample car parking and good access. Staff were polite and helpful, decent value for the money!
Graham, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Vanessa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient stay
My stay was brief, only 1 night, the hotel was very festive, with a Christmas Party in full swing.. A comfortable bed, and good, shower was all i needed. My second stay here...
Richard, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Rob, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Kevin, 1-night trip
Verified Hotels.com guest review

6/10 Good

The reception staff were very polite. It just seems to be stuck in the 1990s. The room was freezing. The heating didn’t work. The photographs did not represent the room at all. My room cost way over a hundred and less than one fifty pounds for two nights In Stoke. On a Tuesday. I realise that it’s not a huge amount of money. But, to be staying in what looked like a 1950s Communist Russia flat, compared to the two phones at the bottom - that are from the hotels website, is just not on. The bed was ridiculously unforgiving. I’m well aware of how much I paid and therefore it’s not going to be The Savoy, but don’t advertise it as a bright, sun dappled Disney paradise, when it’s not that at all.
Angle 3
Angle 4
Hotel website photos - see the difference?
Pete, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy
Trevor, 2-night trip
Verified Hotels.com guest review

6/10 Good

It was okay.
Simba, 3-night trip
Verified Expedia guest review

6/10 Good

The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.
Geoffrey, 3-night trip
Verified Hotels.com guest review

4/10 Fair

It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.
Eberechukwu, 1-night trip
Verified Expedia guest review

6/10 Good

Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available
Lawrence, 1-night trip
Verified Expedia guest review

8/10 Very good

The staff were all amazing! Full of local knowledge and really helpful. My room wasn't one from the website, clean but basic. Nothing to complain about for sure. Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster. Would for sure stay here again
Darren, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door
Robert, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Kindly staff, but moderate room and bathroom.
Very helpful and friendly receptipn staff. Room was nothing exceptional with fairly poor bathroom provisions, in particular no shower gel/shampoo. Nothing outstanding, but nice people.
A, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything
zach, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Alittle outdated but doable
Jack, 1-night trip
Verified Expedia guest review

6/10 Good

Rebecca, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Good hotel
Good value traditional hotel..Good parking , sadly no time for Breakfast!
Richard Mark, 1-night trip
Verified Hotels.com guest review

2/10 Poor

vanessa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Newcastle under lyme
Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.
sue, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Mariam, 1-night trip
Verified Hotels.com guest review

6/10 Good

My room was on the top floor, no lift, room was cold. My partner struggled to get into the shower as the doors didn’t give good access and the shower was raised about 1ft leaving it dangerous when stepping out, fear of slipping. Staff however helpful and friendly.
Susan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff. Convenient for town centre.
Wendy, 1-night romance trip
Verified Expedia guest review

6/10 Good

Lauren, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Was given a room in the Anex across the car park . It was terrible, cold and dirty but I told the lady receptionist the next day and she was lovely. She moved us into the main hotel and gave us a lovely room which was clean and warm and the bed was comfy. Only complaint was thick dust in top of radiator.
Marjorie, 2-night family trip
Verified Hotels.com guest review