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Smartflats - Central Antwerp

4.0 star property
Statiekwartier apartments with kitchens and comfy beds

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Exclusive Penthouse, 1 Bedroom, Terrace, City View | Living area | 24-inch flat-screen TV with cable channels, TV
Exclusive Penthouse, 1 Bedroom, Terrace, City View | Dining room
Exclusive Penthouse, 1 Bedroom, Terrace, City View | Terrace/patio
Exclusive Penthouse, 1 Bedroom, Terrace, City View | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board
Design Apartment, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Reviews

7.6 out of 10

Good

Popular amenities

  • Lounge area
  • Separate bedrooms
  • Laundry facilities
  • Refrigerator
  • Kitchen
  • Non-smoking
Main amenities
  • 9 smoke-free apartments
  • Housekeeping once per stay
  • Terrace
  • Snack bar/deli
  • Self-serve laundry
  • Multilingual staff
  • Tour/ticket assistance
Feel at home
  • Kitchen
  • Private bathroom
  • Separate bedroom
  • Separate dining area
  • Living room
  • Television
The price is £111
includes taxes & fees
24 Dec - 25 Dec

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Exclusive Penthouse, 1 Bedroom, Terrace, City View

Exclusive Penthouse, 1 Bedroom, Terrace, City View | 1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Exclusive Penthouse, 1 Bedroom, Terrace, City View

Highlights

Terrace
Separate dining area
Separate sitting area
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Apartment, 2 Bedrooms

1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Design Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
Van Ertbornstraat 11, Antwerp, 2018

What's nearby

  • Antwerp Zoo - 5 min walk - 0.5 km
  • Meir - 8 min walk - 0.7 km
  • Cathedral of Our Lady - 17 min walk - 1.4 km
  • Antwerp Market Square - 17 min walk - 1.5 km
  • Sportpaleis - 5 min drive - 3.3 km

Getting around

  • Antwerp (ANR-Antwerp Intl.) - 18 min drive
  • Brussels Airport (BRU) - 41 min drive
  • Antwerp (ZWE-Antwerp Central Train Station) - 4 min walk
  • Antwerp Central Station - 4 min walk
  • Antwerp-Berchem Station - 29 min walk

Restaurants

  • ‪Wagamama - ‬1 min walk
  • Five Guys
  • ‪Bier Central - ‬2 min walk
  • ‪Quick - ‬1 min walk
  • Panos

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - Central Antwerp

Located near a train station, Smartflats - Central Antwerp is a great choice for a stay in Antwerp. A snack bar/deli and a terrace are other highlights, and apartments offer conveniences such as kitchens and washers/dryers.

Languages

Catalan, Dutch, English, French, Portuguese, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • The check-in location differs from the property location; go to: [Van Erntborntstraat 11, 2018 Antwerp]
  • Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
  • Prior to arrival, you must complete online registration via a secure link

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Toaster

Dining

  • Snack bar/deli

Bedrooms

  • Premium bedding
  • Select Comfort bed
  • Bed sheets provided

Bathrooms

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • 24-inch flat-screen TV with cable service

Outdoor areas

  • Terrace

Laundry

  • Washer/dryer
  • Laundry facilities

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Housekeeping (once per stay)
  • Multilingual staff
  • Iron/ironing board (on request)

Location highlights

  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 rooms
  • 6 floors
  • 1 building

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.97 per person, per night

Children & extra beds

  • Cots/infant beds are available for EUR 25.0 per stay

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
This property is professionally cleaned.

Also known as

Coco-Mat Residence
Coco-Mat Residence Antwerp
Coco-Mat Residence Apartment
Coco-Mat Residence Apartment Antwerp
Smartflats Design Antwerp Central Apartment
Smartflats Design Central Apartment
Smartflats Design Antwerp Central
Smartflats Design Central
Smartflats Central Antwerp
Smartflats Design Antwerp Central
Smartflats - Central Antwerp Antwerp
Smartflats - Central Antwerp Apartment
Smartflats - Central Antwerp Apartment Antwerp

Frequently asked questions

Are pets allowed at Smartflats - Central Antwerp?
Sorry, pets aren't allowed.
Is parking offered on site at Smartflats - Central Antwerp?
Sorry, there's no on-site parking at Smartflats - Central Antwerp.
What are the check-in and check-out times at Smartflats - Central Antwerp?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless social distancing and check-out are available.
Does Smartflats - Central Antwerp have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes an espresso maker, a toaster and cookware.
What's the area around Smartflats - Central Antwerp like?
Smartflats - Central Antwerp is a short 4-minute walk from Antwerp (ZWE-Antwerp Central Train Station) and 3 minutes' walk from Century Center.

Smartflats - Central Antwerp Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.4/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Poor

Like a horror movie
This place is dangerously rundown. Please cancel any bookings you have here Pro: • Location • Big space and nice terrace Against: • Front door to building is broken and replaced with dodgy door and plywood frame which is constantly open. The broken front door has a constant alarm. • Lift is broken to ground floor. It’s works intermittently and is often full of waste. • Hallways smell as is used for storage for dirty bedding and are used for storing waste for the Fast food burger place next door (5 Guys) who use the same lift and stairwell. E.g. lift was unusable for hours as it was full of large smelly bins • Hallway floors are wet. Smell is a mixture of fast food waste, homeless people and sewage. Hallways blocked with cages for bedding and food waste • Stairways are unlit. Lights have been torn out from the ceiling, presumably to allow the homeless to sleep in the dark. • Homeless people sleep in the lift lobby at night • There is a hole in the front door of the apartment stuffed with a plastic bag • The windows are broken or don’t lock making the place both hot and insecure. The bedroom has no opening windows (window is screwed shut) and is floor to ceiling glass, so is very hot. • There are mosquitos and bugs everywhere. Had to visit the pharmacy twice for numerous bug bites. Praying it’s the bugs I can see and not bed bugs. • Representatives of the property do nothing (look at reviews here and on other sites- these are long standing issues).
Simon, 5-night business trip
Verified Hotels.com guest review

2/10 Poor

Disgusting and dangerous
Please stay away from this property it was disgusting and dangerous even the fire alarms was ripped of the walls and not to mention bugs in the cutlery draws ,rotten food in the fridge etc.etc
Ewa, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Awful stay
When walking up, the front door didn’t work, so it was left open to the street. This entryway was not lit, and had equipment all over the place. We found out that we shared an elevator with Five Guys restaurant next door because one night it was full of potatoes. Upon arrival to our unit, we found the bathroom sinks had backed up and had trash in them. The main bathroom light did not work. Both of the toilet seats were not clean. The sheets had hair in them, the towels were all stained in some way. We found underwear under the bed. There was no hot water our entire stay. Only one of the windows was unlocked and could open, allowing very little ventilation. One of the windows was cracked. The floors were sticky in places. There were dirty handprints on the walls, stains on the ceiling, and water damage below the windows. The front door constantly jiggled because it was not actually framed. This place was very odd because there were lamps in places without outlets. The TV didn’t have an outlet anywhere close to it, so it did not work as advertised. We reached out to the owners via hotels.com and there has been no response.
Chloe, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day.
3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel
Louise, 3-night family trip
Verified Expedia guest review

6/10 Good

Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.
Mark, 1-night family trip
Verified Expedia guest review

6/10 Good

Great location
The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.
Wendy, 6-night trip
Verified Hotels.com guest review

4/10 Fair

Viktoriia, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Total disaster
Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.
Seungchul, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.
Susan, 2-night trip with friends
Verified Wotif guest review

10/10 Exceptional

Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.
Gentiana, 3-night family trip
Verified Expedia guest review

2/10 Poor

Not Smart to stay there
Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage. The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it.
Broken lamps
No glasses, leaky cups
Great view, but super run down
Stephen, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

**Beware of this property** This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape. There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity. If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp.
Brian, 7-night family trip
Verified Travelocity guest review

4/10 Fair

Overall unimpressed
The pros: - The size of the apartment, the windows. - The proximity to the train station - Apartment heats very quickly - Kitchen hob was electric conduction and worked well. - The key collection was simple. The cons: - The lift - it seems to be shared with Five Guys, the stench was horrendous - The amenities for the kitchen - cheap Ikea items, mismatched wine glasses, a poor array of knives for cooking. - Furnishing that have been worn out with use and dirty. - A shower that lacks a decent flow - Building site opposite with flood lights shining in day and night - Curtains that do not meet and leave substantial gaps. - Noise from sirens, window glazing and seals were poor. - The bed was ridiculously soft. - Check in was fiddly, no light externally to see what numbers youre pressing in the dark. The lift buttons are slow and entering passcodes failed a few times. Overall, I was unimpressed. It could be an amazing space and for the price, I would have expected a lot better.
Dirty.
Stained with use.
There was a rug in the picture for the website. No rugs at all in the property.
Some glue and clamps would fix this!
2-night family trip
Verified Hotels.com guest review

8/10 Very good

4-night trip
Verified Expedia guest review

6/10 Good

8-night trip
Verified Expedia guest review

4/10 Fair

The location is excellent. However, the property condition is very poor. The photographs used to sell this property are incredibly misleading. It is not in the condition that they lead you to believe. The entire apartment needs gutting and re-doing. The kitchen was poorly equipped. The bathroom drains smell. We were not provided with the correct number of towels and lamps did not work. Communication with Smartflats was poor. The apartments are above Five Guys and they use the lift to transport the fat and rubbish throughout the day. The smell is revolting and this filters into the apartments. We also found puddles of fat on the floor of the lifts on occasions. The fire doors were always left open whenever we left and arrived at the property. Sadly I cannot recommend this apartment.
8-night family trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect Antwerp Apartment
Perfect location, right next to Central Station and 20 min walk to all major attractions...everything was perfect, very spacious!!! Large apartment with great view...management communicated check in superbly, we had a little trouble finding it.,. It is directly above Five Guys..
Eric, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Fatal flaws
It all looked great on paper: large apartment, plenty of light, close to the station. And all of that was correct. However, there was a list of problems that spoiled our stay: - dirty, smelly entrance hall and elevator (the burger chain next door moves their rubbish through the lift at night and doesn’t clean up after themselves) - huge construction project starts the day noisily at 7am until 6pm - extractor fans on roof of adjacent building turn on noisily at midnight (right through the wall of the bedroom) - WiFi did not work at all until day 4 (of 5), and only then in the kitchen (the problem was reported the evening we checked in) - no bedside light on one side of the bed and no light switch accessible from that side of the room - a single pillow each the thickness of a cheap Belgian waffle (want an extra? That’ll be €10, please) The flat is rather tired looking. At least they provided a mousetrap and earplugs. Do yourself a favour - spend a little more and stay elsewhere.
Stephen, 5-night romance trip
Verified Hotels.com guest review

4/10 Fair

Good location to Central Rail Station and to restaurants, cafes and bars. However property is located across the road from the Antwerp Tower construction site so very noisy and dusty from early in the morning. In addition construction work on the road outside added to the noise. There was no warning from the property or Expedia about this disruption. TV had a dreadful blizzard like picture; lighting for reading in the evening was non existent; Impossible to close dishwasher door so unable to use; Central Heating was on full blast on our arrival and we were unable to get the thermostat to operate. Most disappointing aspect was the inaction by the property managers who did NOT respond to our issues. Would not recommend.
PG, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Strong sewer smell, subpar accomodation. No pillowcase, no bedsheets, bad service and sticky, dusty surfaces. DO NOT settle for this!!! Not worth it!
C, 1-night family trip
Verified Expedia guest review

4/10 Fair

Nice Place , But the Internet Didn't Work
I was in Antwerp for work and being from the US, wifi was essential in the flat. Once I got there, I could see it wasn't working and that made work impossible. I immediately contacted Smartflats around 11pm at night and didn't hear back until after 12pm the next day. Their response: "Sorry about the internet. We'll give you a 15% discount on your next stay at a Smartflats location." Unbelievable. I told them that wouldn't work for me and had to have internet to get my job done and they said I should be able to connect to another one of the city's remote hot spots. Again, didn't work. Simply put, Smartflats doesn't really get the concept of customer service. The flat was in a great location though. You need to understand it's going to be a bit noisy because you're in the city, but it was a nice place to stay overall, and if the internet (and response) wasn't such a disaster, I'd recommend it to others.
Marcus, 3-night business trip
Verified Expedia guest review

10/10 Exceptional

Has it all!
Perfect spot, really nice guys to deal with. Would go back again.
Verified Hotels.com guest review

10/10 Exceptional

Huge, clean, and in the heart of the city!
Michael and the CoCo-Mat supplied us with the best hotel experience we've had in 8 yrs living in Europe! We got the large room with 2 king beds, and could not be happier with it. A very short walk from the train station and situated in the heart of restaurants and shopping in the newer section of Antwerp. The zoo is a 2 minute walk away! Old-town Antwerp is a 20 min walk, through the large shopping plaza area, surrounded by beautiful architecture. Movie theater next door! The room was huge! Two good size bedrooms with extremely comfortable beds (also sold on the ground floor, which doubles as the lobby and a bed shop), a full bathroom, and a half bath with toilet and sink were all clean/comfortable/tastefully decorated. The icing on this cake though, is the living room area, which is probably 4x the size of any hotel apartment we've stayed in. A full size couch with cable tv, lounging furniture, and a full size kitchen with oven and fridge, and a giant dining table with chairs! You literally could not ask for a better furnished room in Antwerp. The view was outstanding with the old Opera on one side, and the main walkplatz all around below, with picturesque buildings everywhere! The manager Michael, was extremely helpful and friendly, and really ensured our stay was perfect. He went above/beyond with excellent customer service. Thank you! We will definitely be back to the surprising city of Antwerp and definitely to the Coco-Mat!
Verified Hotels.com guest review