10/10 Exceptional
Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.
Gentiana
Gentiana, 3-night trip
Entire apartment
Smartflats - Central Antwerp
Antwerp apartments with kitchens and comfy beds
Located near a train station, Smartflats - Central Antwerp is a great choice for a stay in Antwerp. A snack bar/deli and a terrace are other highlights, and apartments offer conveniences such as kitchens and washers/dryers.
Good
Popular amenities
- Lounge area
- Separate bedrooms
- Kitchen
- Laundry facilities
- Refrigerator
- Non-smoking
Main amenities (7)
- 9 smoke-free apartments
- Housekeeping once per stay
- Terrace
- Snack bar/deli
- Self-serve laundry
- Multilingual staff
- Tour/ticket assistance
Feel at home (6)
- Kitchen
- Private bathroom
- Separate bedroom
- Separate dining area
- Living room
- Television
Room options
Check availability for these dates
Showing 2 of 2 rooms
Exclusive Penthouse, 1 Bedroom, Terrace, City View
Highlights
Terrace
Separate dining area
Separate sitting area
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
- 1 bedroom
- City view
- Sleeps 2
- 1 Double Bed
Design Apartment, 2 Bedrooms
Highlights
Separate dining area
Separate sitting area
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
- 2 bedrooms
- Sleeps 6
- 2 Queen Beds and 1 Double Sofa Bed
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About the area
Van Ertbornstraat 11, Antwerp, 2018
About this property
At a glance
Property amenities
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Smartflats - Central Antwerp Reviews
Good
7.8
Cleanliness
9.4
Location
8.4
Staff & service
4.4
Eco-friendliness
8.0
Property conditions & facilities
Popular mentions
ApartmentOutdoorBathroomElevator2/10 Poor
Disgusting and dangerous
Please stay away from this property it was disgusting and dangerous even the fire alarms was ripped of the walls and not to mention bugs in the cutlery draws ,rotten food in the fridge etc.etc
Ewa
Ewa, 1-night trip
4/10 Fair
Would not recommend
It was dirty, dusty, and lots of things was not done. The TV is not plugged in (the wire was not long enough either). The dishwasher stinks of very old dirty water.
The fridge and the freezer are not working(if you are staying for a longer time thinking you can you them). There's no internet. There's a dryer but no washer.
There's constant alarm from the front door down stairs that you also can hear from the bedroom.
But the bed is pretty comfortable.
And from the Hotels.com's side...
The apartment with balcony is not available.
I booked it but i hot the other apartment.
Miki
Miki, 4-night trip
4/10 Fair
Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day.
Verified traveller
3-night trip
6/10 Good
Great location
The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.
Wendy
Wendy, 6-night trip
2/10 Poor
Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.
Susan
Susan, 2-night trip
2/10 Poor
Filthy, greasy on the floors, which stuck underneath our shoes . Rats on the balconny and even one inside the apt.. Dishwaser was out of order. The equipment for dishes was lacking. Dusty and badly cleaned on arrival.
No one from the staff called back, when we contacted them.
Bed bugs , we were severely bitten all over .
Overall a disgrace and far away from what one should expect of a 4 star hotel.
Monica
Monica, 6-night trip
6/10 Good
Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.
Mark
Mark, 1-night trip
2/10 Poor
No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling
- led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded.
However we booked through Expedia and they arrange another hotel
Louise
Louise, 3-night trip
2/10 Poor
Total disaster
Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.
Seungchul
Seungchul, 2-night trip
2/10 Poor
Awful stay
When walking up, the front door didn’t work, so it was left open to the street. This entryway was not lit, and had equipment all over the place. We found out that we shared an elevator with Five Guys restaurant next door because one night it was full of potatoes. Upon arrival to our unit, we found the bathroom sinks had backed up and had trash in them. The main bathroom light did not work. Both of the toilet seats were not clean. The sheets had hair in them, the towels were all stained in some way. We found underwear under the bed. There was no hot water our entire stay. Only one of the windows was unlocked and could open, allowing very little ventilation. One of the windows was cracked. The floors were sticky in places. There were dirty handprints on the walls, stains on the ceiling, and water damage below the windows. The front door constantly jiggled because it was not actually framed. This place was very odd because there were lamps in places without outlets. The TV didn’t have an outlet anywhere close to it, so it did not work as advertised. We reached out to the owners via hotels.com and there has been no response.
Chloe
Chloe, 3-night trip
4/10 Fair
Although the property boasts a perfect location, ample space, and fantastic views, our stay was marred by numerous issues that made it quite challenging. Despite reaching out to The Smartflats Team via telephone and WhatsApp, none of the issues were addressed during our stay.
1. The internet connection was non-functional throughout our three-night stay.
2. We requested a change to our door access code due to security concerns, as our neighbors had the same code, compromising our safety and privacy. Additionally, the neighboring guests inadvertently entered our property.
3. A foul odor emanated from the shower.
4. The TV remote control was missing.
5. Essential bathroom amenities such as shower and hand wash utensils were depleted.
6. Numerous stains were present around many door knobs and light switches.
7. Kitchen cupboard and fridge doors exhibited a sticky residue.
8. The building entrance and elevator were significantly dirty and emitted unpleasant odors.
8. The doorknob to the sleeping room was broken.
9. Both the balcony door and the window in the sleeping room were dysfunctional and did not close properly.
Had they addressed at least some of these issues, I would highly recommend the property due to its fantastic view and proximity to the central train station.
Nino
Nino, 3-night trip
2/10 Poor
Like a horror movie
This place is dangerously rundown. Please cancel any bookings you have here
Pro:
• Location
• Big space and nice terrace
Against:
• Front door to building is broken and replaced with dodgy door and plywood frame which is constantly open. The broken front door has a constant alarm.
• Lift is broken to ground floor. It’s works intermittently and is often full of waste.
• Hallways smell as is used for storage for dirty bedding and are used for storing waste for the Fast food burger place next door (5 Guys) who use the same lift and stairwell. E.g. lift was unusable for hours as it was full of large smelly bins
• Hallway floors are wet. Smell is a mixture of fast food waste, homeless people and sewage. Hallways blocked with cages for bedding and food waste
• Stairways are unlit. Lights have been torn out from the ceiling, presumably to allow the homeless to sleep in the dark.
• Homeless people sleep in the lift lobby at night
• There is a hole in the front door of the apartment stuffed with a plastic bag
• The windows are broken or don’t lock making the place both hot and insecure. The bedroom has no opening windows (window is screwed shut) and is floor to ceiling glass, so is very hot.
• There are mosquitos and bugs everywhere. Had to visit the pharmacy twice for numerous bug bites. Praying it’s the bugs I can see and not bed bugs.
• Representatives of the property do nothing (look at reviews here and on other sites- these are long standing issues).
Simon
Simon, 5-night trip
4/10 Fair
Erg vies appartement, vloer plakte overal en de kinderen hadden na 30 seconden al vieze zwarte voeten. Gelijk gemeld bij service center maar ze hebben t niet opgelost. Verder zat in de vriezer een vieze laag ijs waar ze op de noordpool u tegen zeggen. Ook wilde een raam niet dicht, niet fijn met kleine kinderen op die hoogte. En bij verlaten was lift ook nog eens kapot wat een uur heeft gekost om alles op ee trappen naar beneden te krijgen. Dus afrader! Was alles dan slecht? Nee de grote van het appartement was geweldog evenals de locatie dicht bij het centrum, de winkels en de zoo!
Henk
Henk, 2-night trip
6/10 Good
Det fanns mycket att tillägga vad gäller underhåll. I princip allt var trasigt och det verkar som om det varit så länge och att ingen bryr sig. Men vi njöt av storleken och utsikten samt det perfekta läget.
Maria
Maria, 4-night trip
6/10 Good
Goede locatie maar verwaarloosd appartement
Het appartement is gelegen op een mooie locatie in Antwerpen vlakbij het centraal station. Helaas wordt het appartement slecht onderhouden (geen werkende chauffage!) en voelt het verblijf onveilig (deur kan niet op slot langs binnenzijde). Niet aan te raden.
davy
davy, 1-night trip
8/10 Very good
bien globalement mais...
beaux volumes mais pas aussi sexy que sur les photos (pas de balcon) malgré choix version luxe
impossible de se servir de la tv
Denis
Denis, 1-night trip
8/10 Very good
De lokatie van het appartement is top. Het is een prachtig appartement met heel veel licht. Bedden waren netjes gemaakt.
Wij waren echter niet tevreden over de netheid van de keuken en de gangen.
Verified traveller
1-night trip
4/10 Fair
Der lift in den 6.stock defekt, stiegenhaus stark verschmutzt, das Haus eine Baustelle, die klospülung defekt,
Petra
Petra, 1-night trip
6/10 Good
Appartement was lekker ruim en goed gelegen.
Lift was stuk, dus we moesten via trap naar de 4e etage.
Verlichting in trappenhuis was gedeeltelijk defect, dus had je een zaklamp nodig om de deur te vinden.
TV werkte niet goed. Zwakke wifi in appartement.
Leon
Leon, 3-night trip
2/10 Poor
Not Smart to stay there
Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage.
The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it.
Stephen
Stephen, 2-night trip
2/10 Poor
**Beware of this property** This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape.
There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity.
If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp.
Brian
Brian, 7-night trip
6/10 Good
Huge apartment on a super spot. Fine beds and bathroom but shower sometimes going to cold. TV and tablet not working. Fine kitchen but with few silverware and an extra pan would have been welcome. Apartment also has as a storage place for the cleaning ladies in the hallway which is not very comfortable since they sometimes have to come in during the stay.
Verified traveller
2-night trip
10/10 Exceptional
Très bel appartement
Appartement exceptionnel. Vue superbe. Très bien placé. Acces via code et coffre à clef. Pratique.
Bruno
Bruno, 1-night trip
4/10 Fair
Outdated and not clean
Outdated apartment, did not look like the pictures. Lot of maintenance issues and the apartment was not clean at all. After complaining with the Smart apartments the only reply I Got was: hope to see you again soon. That is not going to happen and I really do NOT recommend.
Thijs
Thijs, 1-night trip
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