10/10 Exceptional
Excellent place to stay
Loved everything apart from bad weather.
Food was fantastic, room was lovely and clean.
Couldn’t fault anything
Lynda
Lynda, 7-night trip
Cactus Royal Resort & Spa
All-inclusive hotel with full-service spa, connected to a shopping centre, near Stalis Beach
Choose dates to view prices
Escape to Cactus Royal Resort & Spa, a luxury eco-certified hotel connected to a shopping center. Soak up the sun with beach volleyball and sun loungers or unwind in the spa with body treatments. Enjoy Mediterranean cuisine at one of two restaurants, take advantage of free WiFi and explore the garden.
9.4
Exceptional
Popular amenities
- Pool
- Free breakfast
- Spa
- Airport transfer
- Pet-friendly
- Free parking
Main amenities (12)
- Daily housekeeping
- On the beach
- 2 restaurants and bar/lounge
- Full-service spa
- 2 outdoor pools and indoor pool
- Sauna
- Steam room
- Beach umbrellas
- Beach sunloungers
- Beach towels
- Pool bar
- 24-hour room service
Feel at home (6)
- Private bathroom
- Premium TV channels
- Garden
- Terrace
- Daily housekeeping
- Coffee/tea maker
Why we love this property
Bayside spa haven
A full-service spa offers aromatherapy, facials, and hot stone massages at this hotel. Guests can unwind in the sauna, steam room, or garden.
Views by the bay
The luxury hotel on the bay offers serene views and curated decor. Its garden creates a tranquil setting perfect for an aesthetic retreat.
Culinary paradise
Mediterranean flavours await at 2 restaurants, while a cafe and bar provide variety. The free buffet breakfast starts each day with delicious options.
Room options
Showing 3 of 3 rooms
Superior Double Room
- Garden view
- 21 sq m
- Sleeps 3
- 1 Double Bed OR 2 Single Beds and 1 Double Sofa Bed
Suite, 1 Bedroom
- Garden view
- 24 sq m
- 1 bedroom
- Sleeps 3
- 1 Double Bed OR 2 Single Beds
Superior Room, Private Pool
- Garden view
- 26 sq m
- Sleeps 2
- 1 Double Bed OR 2 Single Beds
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About the area
Stalis, Hersonissos, Crete Island, 70007
What's nearby
- Stalis Beach - 7 min walk - 0.6 km
- Malia Beach - 4 min drive - 2.3 km
- Star Beach Water Park - 5 min drive - 5.7 km
- Port of Hersonissos - 9 min drive - 8.8 km
- Heraklion Port - 27 min drive - 37.9 km
Getting around
- Heraklion (HER-Nikos Kazantzakis) - 25 min drive
- Airport shuttle (surcharge)
Restaurants
- Slainte Irish Pub - 10 min walk
- Sergiani - 4 min walk
- Beachcomber - 1 min walk
- chippy's - 4 min walk
- Lukas Beach - 7 min walk
About this property
Cactus Royal Resort & Spa
At Cactus Royal Resort & Spa, you can spend time at the beach enjoying beach umbrellas, volleyball and sunloungers, plus you'll be within a 10-minute walk of Stalis Beach. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and facials. Philoxenia, one of 2 restaurants, serves lunch and dinner. A poolside bar, a sauna and a steam room are other highlights at this luxurious hotel.
All-inclusive
This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Food and beverages
Buffet meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
At a glance
Hotel size
- 177 rooms
- Arranged over 2 floors
Arriving/Leaving
- Check-in start time: 2:00 PM; check-in end time: 2:00 AM
- Express check-out available
- Early check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 11 AM
- Late check-out subject to availability
Special check-in instructions
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
- For any questions, please contact the property using the information on the booking confirmation
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children (18 years old and younger) are not allowed
- No cots (infant beds)
Pets
- Pets stay for free (1 total, up to 5 kg per pet)
- Service animals welcome
- Restrictions apply*
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free on-site self-parking
Transfers
- Airport shuttle*
Other information
- Designated smoking areas
Property amenities
Food and drink
- Free buffet breakfast each morning 7:00 AM–10:00 AM
- 2 restaurants
- Bar/lounge
- Poolside bar
- Coffee shop
- 24-hour room service
- Snack bar/deli
What to do
- On the beach
- Beach volleyball
- Access to nearby health club
- Motor boating nearby
- Scuba-diving nearby
Working away
- Business centre
- Meeting rooms
- Computer station
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Multilingual staff
- Beach sunloungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
Facilities
- 5 buildings/towers
- Built in 2010
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- 2 outdoor pools
- An indoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
- Steam room
- Reception hall
Room amenities
Be entertained
- Flat-screen television
- Premium satellite channels
Home comfort
- Air conditioning
- Ceiling fan
- Minibar
- Coffee/tea maker
- Electric kettle
Sleep well
- Hypo-allergenic bedding
- Pillow menu
- Blackout curtains
- Soundproofed rooms
- Premium bedding
What to enjoy
- Furnished balcony/patio
- Individually furnished and decorated
Freshen up
- Private bathroom
- Bath or shower
- Rainfall shower heads
- Free toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi
More
- Daily housekeeping
- In-room safe
- Access via exterior corridors
Special features
Spa
The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
Philoxenia – This restaurant serves lunch and dinner.
Elia – This restaurant specialises in Mediterranean cuisine.
Awards and affiliations
Eco-certified property
This property participates in the Green Key (Foundation for Environmental Education) and Travelife – programmes that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
- A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
- A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night
Optional extras
- Airport shuttle service is offered for an extra charge
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
- Guests under 18 years old are not allowed in the spa
- Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Room layout and furnishings may differ from the photos shown.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
Also known as
Cactus Royal Hotel Hersonissos
Cactus Royal Chersonissos
Cactus Royal Hersonissos
Cactus Royal Hotel Chersonissos
Cactus Royal Resort Spa
Cactus Royal & Spa Hersonissos
Cactus Royal Resort & Spa Hotel
Cactus Royal Resort & Spa Hersonissos
Cactus Royal Resort Spa All Inclusive
Cactus Royal Resort & Spa Hotel Hersonissos
Frequently asked questions
Does Cactus Royal Resort & Spa offer free cancellation for a full refund?
Yes, Cactus Royal Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cactus Royal Resort & Spa?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at Cactus Royal Resort & Spa?
Yes, pets stay for free, with a limit of 1 total and maximum weight of 5 kg per pet. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Cactus Royal Resort & Spa?
Yes, there's free self parking.
Is an airport shuttle service offered by Cactus Royal Resort & Spa?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Cactus Royal Resort & Spa?
Check-in start time: 2:00 PM; check-in end time: 2:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Cactus Royal Resort & Spa and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Cactus Royal Resort & Spa also has an indoor pool, a sauna and a steam room, as well as a garden and access to a nearby health club.
Are there restaurants at or near Cactus Royal Resort & Spa?
Yes, there are 2 on-site restaurants, featuring Mediterranean cuisine.
Does Cactus Royal Resort & Spa have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Cactus Royal Resort & Spa like?
Cactus Royal Resort & Spa is located a short 7-minute walk from Stalis Beach.
Have a question?
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Cactus Royal Resort & Spa Reviews
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
8.4
Location
9.6
Staff & service
9.6
Property conditions & facilities
10/10 Exceptional
Großartiges Hotel, toller und freundlicher Service, gutes Essen
Sebastian
Sebastian, 10-night trip
10/10 Exceptional
Alles Top
Christoph
Christoph, 4-night trip
10/10 Exceptional
Wir hatten ein Zimmer mit eigenem Pool und waren mit allem absolut glücklich
Magdalena
Magdalena, 12-night trip
10/10 Exceptional
A taste of luxury without the luxury price tag
I was very impressed with my stay. The facilities (hotel, gym & spa) were exceptional & there was plenty of variety at breakfast and lunch (i didn’t sample the food options in the evening). The staff were very friendly & couldn't be more helpful. The pool was always clean but despite the pictures on the website it's difficult to do full lengths & is more of a cool down type of pool. There is frequent themed nights & whilst I was there there was traditional Greek dancing & singers on. The only thing I could fault was the mattress was very hard so took me a few nights to get used to it & get a good night's sleep. I also used the voucher for the a la carte restaurant within the hotel called Elia. The 6 course meal was absolute perfection & the menu contained some of the best food I have ever eaten so you must visit there if you stay.
Very luxurious, well worth the money.
Stephanie
Stephanie, 7-night trip
8/10 Very good
The private pool in our room was phenomenal, yet the towel services for the resort were obscure. Also, the large resort pool chairs were always “held” by patrons who never removed their towels which was frustrating as someone who came in after them.
Verified traveller
6-night trip
10/10 Exceptional
The staff were very friendly and the hotel was clean, with good facilities and enough space for everyone.
The food was fresh, with a wide variety to choose from so something for all.
Definitely recommend this as a destination.
Verified traveller
7-night trip
8/10 Very good
Das Hotel ist im gesamten sehr sauber. Das Essen ist abwechslungsreich, es kommt keine lange weile auf. Verbesserungsfähig ist die Zimmerreinigung. Im Bad wird nicht mal der Duschvorleger hoch genommen wenn man ihn liegen lässt. Wenn Kosmetiktücher alle, dann alle. Dabei wäre es ein leichtes diese nachzufüllen. Aber das sind wirklich Kleinigkeiten. Ansonsten war es ein sehr schöner Aufenthalt.
Verified traveller
9-night trip
10/10 Exceptional
Seul point négatif: coffre fort dans la chambre payant.
Verified traveller
14-night trip
8/10 Very good
3 Sterne lage!
5 Sterne Hotel!
Fair flott freundlich!
Hartmut Rainer
Hartmut Rainer, 6-night trip
10/10 Exceptional
Sehr schönes, ruhiges Hotel. Tolle Pools und das Essen war Extraklasse. Da gibt es nichts zu meckern.
Verified traveller
7-night trip
8/10 Very good
J’ai particulièrement apprécié l’amabilité du personnel et leur sourire.
Verified traveller
7-night trip
6/10 Good
Auf Grund der hervorragenden Bewertungen haben wir uns für dieses Hotel entschieden. Leider muss ich sagen, dass ich diese hohen Bewertungen nicht nachvoll ziehen kann.
Das Personal war teilweise sehr unfreundlich vor allem bei unserer Ankunft am Hotel. Wir haben nur eine Zimmerkarte erhalten für ein Zweibettzimmer, keine Erklärungen nur die Zettel die sollten wir lesen. Absolut nicht akzeptabel für ein 5* Hotel. Unsere Ankunft war gegen 21 Uhr 15 und da haben wir schon kein Essen mehr bekommen, trott All Inklusive Hotel. Stattdessen wurden uns zwei latschige Sandwichbrötchen mir Chips aufs Zimmer gelegt. Das Essen war teilweise eine Zumutung vor allem das Fleisch, sehr trocken und nicht warm. Die All Inklusive Cocktails werden alle mit minderwertigen Alkoholen und Säften zubereitet, so dass man nach einigen Cocktails sowieso freiwillig darauf verzichtet. Im Allgemeinen waren wir also sehr enttäuscht vom Standard in diesem Hotel und würden auch nicht wieder dorthin gehen.
Verified traveller
2-night trip
10/10 Exceptional
Bellissima struttura di tutto rispetto per le 5 stelle, unico neo la spiaggia non all'altezza della struttura, compensa comunque con le tre piscine e quelle riservate alle suite. I ristoranti con cucina ottima ampia scelta
Lo consiglio vivamente.
Verified traveller
7-night trip
8/10 Very good
The staff were anazing the cleanliness and the food were fantastic
Verified traveller
14-night trip
10/10 Exceptional
A beautiful hotel with extremely helpful staff. A high standard of room and cleanliness - very relaxing in lovely surroundings.
Verified traveller
6-night trip
10/10 Exceptional
Magnifique Hotel, avec un buffer qui change tous les jours pour le plaisir de ses occupants, avec soirees a theme.
Verified traveller
7-night trip
10/10 Exceptional
hôtel très beau, très propre, le personnel est très sympatique et à vos petits soins. Parfait
Verified traveller
9-night trip
10/10 Exceptional
management du personnel au top ce qui génère de bonnes prestations dans son ensemble
Verified traveller
15-night trip
10/10 Exceptional
Tout est excellent. Peut être un petit bémol : quelques soirées sans aucune animation donc on s’ennuie un peu .
Verified traveller
7-night trip
10/10 Exceptional
The hotel is in a very nice location. One of the swimming pool where we sun bathe most of the time has a nice view of the mountains. The food and drinks are excellent, hats off to the chefs and kitchen staff. Majority of the staff were really friendly especially the bartenders and the waiters. Will recommend this hotel to my fAmily and friends. Crete is a stunning island.
Sai
Sai, 7-night trip
10/10 Exceptional
The staff are excellent. The standard of the food was really good. The quality of the accommodation is superb.
Chris
Chris, 7-night trip
8/10 Very good
Ein schönes Hotel mit sehr leckerem Essen sowie stetes freundlichem und hilfsbereitem Personal.
Nur die Zimmer 120 und 130 kann ich weniger empfehlen, weil im Restaurant darüber bis 22 Uhr ständig laut Stühle gerückt werden.
Verified traveller
11-night trip
10/10 Exceptional
Hôtel très accueillant. Lorsqu'on arrive un employé s'occupe de nos bagages, on reçoit une serviette comme un gant de toilettes pour nous rafraîchir. Personnel à la reception super accueillant tres souriant et parlant même le français.
Cadre de l'hôtel avec ses 2 piscines super sympa. La plage a 2 min de l'hôtel. Chambre super bien nettoyées , personnel très souriant et sympa. Franchement j'ai vraiment tout aimé. La nourriture, le cadre le personnel.
FAAM
FAAM, 9-night trip
10/10 Exceptional
Dit hotel weet om te verwennen, het eten was bijzonder lekker!
Alles was piekfijn in orde!
Elisabeth
Elisabeth, 7-night trip
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