Before flying to Windhoek I called Dustenbrook to advise we would arrive late and to ask directions. Nobody could help me over the phone. On arrival Bidvest, Wilderness and I tried calling, no answer, it was late and I was travelling on my own with 2 children aged 6 and 10, I set the GPS for Okhandja hoping I would see a sign. After 70km, in pitch darkness and heavy road works, I was about to turn back to Windhoek I saw the Dusternbrook sign, in through a Poultry Farm. The security guard opened the gate, I could not see any signs, it was total darkness and he told me to go straight. New to Namibian roads, been in the country for 2 hours, I headed off on the gravel road, for what seemed like ages. I arrived at a closed gate, no sign for Dusternbrook, so I kept on the road as it bore right. After a few minutes of the road narrowing and getting sandy, I decided I will turn around, and couldnt, I was stuck in Sand. Tried calling, no answer, my children crying. Around 9.30pm I got through and advised Dustenbrook I was stuck. I was picked up around 11pm.
In the morning, in front of guests, Johan the very rude owner advised me it was my fault I got stuck and I must find my own way out the sand. I called Zenia at Bidvest who was shocked no-one would help me, she called Johan, he told her he called his lawyer and will not help us. Bidvest came from Okhandja to push us out the sand. At dinner that night Johan never asked if we were ok. They charged us for rescuing us at nite.
