XO Heron All-Suite Hotel

Photo gallery for XO Heron All-Suite Hotel

Primary image
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Overview of XO Heron All-Suite Hotel

XO Heron All-Suite Hotel

3.5 star property
Central Nairobi hotel with restaurant, connected to the convention centre

7.4/10 Good

78 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
  • Bar
The price is £63
Price available on 24/8/2022
10 Karuna Road, Near Sarit Centre, Westlands, Nairobi
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Health club
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front desk safe
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Nairobi
  • Village Market - 16 min drive
  • United Nations Office at Nairobi - 20 min drive
  • Thika Road Mall - 24 min drive
  • Nairobi National Park - 14 min drive

Getting around

  • Nairobi (NBO-Jomo Kenyatta Intl.) - 21 min drive
  • Nairobi (WIL-Wilson) - 25 min drive
  • Nairobi Station - 21 min drive
  • Syokimau Station - 34 min drive
  • Syokimau SGR Railway Station - 39 min drive
  • Airport shuttle (surcharge)

About this property

XO Heron All-Suite Hotel

XO Heron All-Suite Hotel puts you within a 15-minute drive of Nairobi National Park and offers an airport shuttle (available 24 hours) for USD 30.00 per person. Guests can indulge in deep-tissue massages and enjoy international cuisine at Seasons Restaurant & Bar, which is open for breakfast, lunch and dinner. A poolside bar, a health club and a fitness centre are other highlights. The helpful staff and location get good marks from fellow travellers.


English, Hindi, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms
  • Arranged over 5 floors


  • Check-in time from noon until 1:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15


  • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free

Working away

  • Business centre
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • 1 building/tower
  • Built in 2014
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club


  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk


  • English
  • Hindi
  • Swahili

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Seasons Restaurant & Bar – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours.
NBO BAR & LOUNGE – This bar serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15 for adults and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 30.00 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night
  • Airport shuttle service for children costs USD 30 (one-way)


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

This property accepts credit cards and cash.

Also known as

Zehneria Portico Nairobi Hotel
Zehneria Portico Hotel
Zehneria Portico Nairobi
Zehneria Portico
The Zehneria Portico Nairobi
Zehneria Portico Westlands Nairobi Hotel
Zehneria Portico Westlands Hotel
Zehneria Portico Westlands Nairobi
Zehneria Portico Westlands
Zehneria Hotel Limited
XO Heron All Suite Hotel
XO Heron All-Suite Hotel Hotel
XO Heron All-Suite Hotel Nairobi
XO Heron All-Suite Hotel Hotel Nairobi

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Friendly staff,comfortable environment and good food.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ahmed, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Overall, it was a very good stay. However, the flow of water from the shower was all around the place, instead of directly down and the water did not heat that much, especially if you have to take a shower early morning. Also, there were some problems with the curtain rails, which sometimes came off when pulling the curtains.
5-night business trip
Verified Hotels.com guest review

2/10 Poor

The property is run down and everything is falling apart inside The housekeeping staff one morning just opened the door and started cleaning while I was asleep in bed! When she was asked to return later she said "No I can't I have a staff meeting !" Its a great price if you just need a bed for the night - but nothing else would make me go here again
FT, 3-night business trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Wotif guest review

8/10 Very good

Great team including the Manager, Everyone was helpful
3-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

6/10 Good

A mediocre place with friendly staff
The staff are friendly and helpful but the facilities are mediocre and dated. Rooms are smaller in size compared to similar priced hotels I've stayed in Nairobi. The bathroom is poorly designed. Housekeeping didn't change my bedsheets even though I was there for over a week. The location is good with two major malls close by. The restaurant service is good but the food was average and inauthentic at its best (no Thai flavors in the green curry, was closer to a pesto sauce). This was surprising as the reviews online praised the restaurant and chef but that wasn't my experience. Internet was solid, no complaints there. Overall, too many small things that were wrong which made it a mediocre experience (3 out of 5).
10-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review

4/10 Fair

The bathrooms require urgent repair and renovation work. The room we were given was not even cleaned properly and had to request another room. Housekeeping did poor cleaning job the next day and the place is infested with mosquitoes.
1-night family trip
Verified Expedia guest review