8/10 Very good
23 Mar 2023
Could so easily have been perfect...
The Paton suite was huge, old world elegant and with a bathroom the size of a double bedroom. Service was good, particularly in the restaurant where we ate on both nights and the bar staff were warm and friendly. Dinner was very tasty - the steaks especially. We were very surprised though that our room wasn't serviced during our stay and, when we queried that with the receptionist, to be told that rooms are only serviced on request and asked "why, what did you want to happen?" Staying in a hotel for a special occasion is a real treat and we pushed the boat out with their top room. We expected the tea tray etc to be refreshed and the bed made up. Surely that's an automatic part of the hospitality package? We were made to feel that we were out of step these days, but I think not.
Sandra
Sandra, 2-night trip
Verified Hotels.com guest review