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Villa Juanita

3.5 star property
Family-friendly hotel in Hordley with restaurant and bar/lounge

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Photo gallery for Villa Juanita

Beach nearby
View from property
Exterior
Exterior detail
Property grounds
Perched near Reach Falls, Villa Juanita offers an unforgettable getaway with a rooftop terrace and lush garden. Families can have fun at the playground while you enjoy WiFi connectivity and helpful services like dry cleaning/laundry facilities.

Reviews

6.8 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Airport transfer
  • Parking available
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Nightclub
  • Rooftop terrace
  • Breakfast available
  • Valet parking
  • Self parking
  • Room service
  • Spa services
  • Babysitting
  • Business centre

For families (6)

  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Playground on-site
  • 6 bedrooms
  • Private bathroom
  • Premium TV channels

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, Balcony, Ocean View

6 bedrooms, premium bedding, in-room safe, iron/ironing board

Standard Room, Balcony, Ocean View

Highlights

Balcony
Garden
Individually furnished
Individually decorated
TV
Washer/dryer
Renovated in 2016
6 bedrooms
  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Panoramic Suite, 2 Bedrooms, Balcony, Ocean View

6 bedrooms, premium bedding, in-room safe, iron/ironing board

Panoramic Suite, 2 Bedrooms, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
TV
Premium bedding
6 bedrooms
Private bathroom
  • Ocean view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, Balcony, Ocean View

Premium Room, Balcony, Ocean View | View from room

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
TV
Premium bedding
6 bedrooms
Private bathroom
Coffee/tea maker
Cable channels
  • Ocean view
  • 33 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, Accessible, Vineyard View

6 bedrooms, premium bedding, in-room safe, iron/ironing board

Premium Room, Accessible, Vineyard View

Highlights

Separate dining area
Separate sitting area
Air conditioning
TV
Premium bedding
Ceiling fan
6 bedrooms
Private bathroom
  • Vineyard view
  • 31 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Bedroom, Balcony, Ocean View

Deluxe Double Room, 1 Bedroom, Balcony, Ocean View | 6 bedrooms, premium bedding, in-room safe, iron/ironing board

Deluxe Double Room, 1 Bedroom, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
TV
Premium bedding
6 bedrooms
Private bathroom
  • Ocean view
  • 45 sq m
  • Sleeps 2
  • 2 Double Beds

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7.4 out of 10, Good, 77 reviews
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6 May - 7 May
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About the area

Map
Hector's River, Happy Grove, Portland

What's nearby

  • Reach Falls - 13 min drive - 8.1 km
  • Boston Bay Beach - 38 min drive - 24.2 km
  • Trident Castle - 44 min drive - 33.3 km
  • Blue Lagoon - 67 min drive - 28.2 km
  • Frenchman's Cove Beach - 91 min drive - 30.7 km

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 104 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Cliff Hanger Restaurant And Bar - ‬17 min drive

About this property

Villa Juanita

Villa Juanita features a nightclub and a rooftop terrace. Guests indulge in spa services, then grab a bite to eat at the restaurant. A bar/lounge and a garden are other highlights.

All-inclusive

All-inclusive room rates at Villa Juanita are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 19 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 8:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (includes in/out privileges; fees apply)
    • On-site valet parking (USD 3 per day)
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 9 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Playground
  • Supervised childcare (surcharge)

What to do

  • Horse riding/hire
  • Beach nearby
  • Bike rentals nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 2 buildings/towers
  • Built in 2015
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Spa services
  • Nightclub

Accessibility

  • Braille/raised signage

Room amenities

Be entertained

  • Television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • 6 bedrooms
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Towels

Stay connected

  • Free weekday newspapers
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: USD 3 per week

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 9 to 14 for adults and USD 6 to 11 for children
  • Airport shuttle service is offered for an extra charge of USD 180.00 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Cots/infant beds are available for USD 30 per day
  • Rollaway beds are available for USD 30 per day
  • Airport shuttle for children between the ages of 13 and 18 costs USD 130 (one-way)

Pets

  • Pets are allowed for an extra charge of USD 10 per pet, per stay

Parking

  • Self-parking is available for an extra charge
  • Valet parking costs USD 3 per day

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover

Also known as

Villa Juanita Hotel Port Antonio
Villa Juanita Hotel Happy Grove
Villa Juanita Happy Grove
Villa Juanita B&B Happy Grove
Villa Juanita Hotel
Villa Juanita Hotel
Villa Juanita Happy Grove
Villa Juanita Hotel Happy Grove

Frequently asked questions

Does Villa Juanita offer free cancellation for a full refund?

Yes, Villa Juanita does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Villa Juanita?

Yes, pets are welcome. There's a charge of USD 10 per pet, per stay.

Is parking offered on site at Villa Juanita?

Yes. Valet parking costs USD 3 per day.

Is an airport shuttle service offered by Villa Juanita?

Yes, an airport shuttle is available. The charge is USD 180.00 per vehicle one way.

What are the check-in and check-out times at Villa Juanita?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Check-out time is noon.

What is there to do at Villa Juanita and nearby?

Have fun during the warmer months with activities such as horse riding. Enjoy amenities such as a nightclub, spa services and a picnic area. Villa Juanita also has a garden.

Are there restaurants at or near Villa Juanita?

Yes, there's an on-site restaurant.

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Villa Juanita Reviews

Reviews

6.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Poor

Marilyn, 1-night trip

2/10 Poor

10-night trip

2/10 Poor

6-night trip

10/10 Exceptional

I love that the location overlooked the sea. The staff was friendly and kind, it felt like i was staying with family.
3-night trip

8/10 Very good

There was no wifi as promised No tv Some bathrooms have no hot water
1-night trip

8/10 Very good

We had a good stay but just be aware that the discription of the hotel does not match the property. There is no spa, no night club, no restaurant, etc. There is a kitchen and a dinning table that we could use. This is more like a big house that was transformed into a hotel. Beautiful ocean view, kind staff. It is located in a very small community about an hour away from Port Antonio. If you know what to expect, I think you will enjoy your stay. If you go by the description online you will likely be disappointed.
1-night trip

4/10 Fair

Inexperienced Hotel Management with Attitude

I was disappointed in my visit as the management team was not very understanding and what we paid for is not what we got. We paid for a stay of two adult and one child. We paid at the time of booking and when we we were checking out we were told we needed to pay another 25 a night for our daughter. The ammenities promised were not all included there’s was no ac in the room, the WiFi was very limited ( only near the office), the hot water was not readily available by a simple switch most but required a visit to the office to turn on the hot water, at which point you had to wait an hour for it to warm up. We did not get an all inclusive package with food and purchased breakfast one day which was a disaster. They told us we didn’t pay and wanted us to pay again! and the variety was scarce. It was very overpriced, three times what you would have paid at a high end restaurant. All in all the room was clean, the staff (outside of the management) was great, and the view and grounds were beautiful. It’s a shame that they wanted to take advantage of us and were only concerned about making more money rather than proving what was expected through their advertisement and booking and good customer service.
Sher, 3-night trip

6/10 Good

Nice Hotel location but insensitive Management

From the onset, their was a conflict with our expectation and the actual reality of the Standard room. No bedside tables or lamps, small TV screen about the size of a laptop screen and no AC. Though the standard room had a working air condition, I was told I would have to pay almost 50%(US20 per night) additional for what the room was booked for. I offered US15 per night but was denied the service by management. Moreover, I pre-ordered an omelet breakfast on the second morning of our stay, only to be told by the cook the next morning he was not told specifically what we ordered hence he prepared a Jamaican(more expensive) breakfast which he proceeded to serve us and we accepted to avoid going hungry. At check-out, we were told that we are being charged for the more expensive breakfast even though the cook prepared the wrong order. Additionally, we paid US12 for a breakfast that only had food, no fruit, juice or tea. Finally, we were charged US2 additional for a cup of coffee which we thought would have been apart of the breakfast. It was a horrible experience, the staff at the front desk tried to request that management consider some leniency but was denied by the Hotel management. Just to note, a staff got me a slightly large TV screen of the first night and bedside table on the second day on my request.
2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Need better blanket to cover with at night. I was okay with some of the issues but my wife was not happy. They tried to give us a colored towel to use because they run out of white towels. WiFi did not work properly, TV did not work and no one came to fix it even though it was brought to their attention. during checkout, no one was available to process payment. the security was the one who accepted the payment. the security guard was not trained to do payment processing and on top of it all, there was no receipt or receipt book available to show that the payment finalized. the receipt was written on a piece of paper. management was very poor. The very first night of residency, the bathmat was handed to my wife for a face towel. There was no warm water in the bathroom. we had to upgrade to a suite to get hot water. upon applying this attention to the secretary her comment was that is what we paid for. So to get a better room with hot water, an additional payment had to be processed to get hot water.
Michael/Joan, 6-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Beautiful View and great stay

Had an amazing stay.. Food was excellent. Chef is wonderful staff is on another level of kindness and willingness to make you comfortable..felt like a king
Ramone, 2-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

NEVER AGAIN!!!

I will not stay here again as I have a first hand experience where the service industry is concerned and Villa Juanita did not deliver. They neither met nor exceeded my expectations. As far as I am concerned, they sell you a dream on the internet, only to disappoint you upon arrival. After a long drive, my hubby and I arrived feeling pretty excited as we were awed by the lovely pictures online. The first red light was speaking to the front desk agent, only to be told that my prepaid reservation was nowhere to be found! I showed them my confirmation and after a few phone calls they eventually discovered it. They did not have it as apparently they have internet issues (which also affects the guests). Don't forget to ask for your welcome drink as it won't be offered. You won't be missing out anyways. My reservation indicated a room with a balcony but they wanted to put us in a room without a balcony with one small window and we would have to share a bathroom that is out in the sitting area with others. I refused to take the room as it is not what I was expecting to get. A staff member worked his magic and got us a room with a balcony. However, it wasn't cleaned properly as we discovered sand in the corner of the shower while bathing, the cable was conveniently down and the WiFi as previously stated was a mess. Oh and did I mention my card was double charged? The staff is the saving grace for this place. Their service is a bit casual but it did compensate a bit for the troubles.
Ms.Disgruntled, 1-night trip
This review was submitted before 2018 and has not been verified.

2/10 Poor

Extra Charges

They started by charging $13 EXTRA on top of my paid booking for ELECTRICITY for ONE NIGHT. This unfortunately set the tone in my mind about this place. There was no AC or ceiling fan in the room. There was ONE working outlet in the bedroom, and the bathroom outlet DID NOT WORK. The room was hot and stuffy despite a nice outside breeze. The one window did not have a screen and the window is exposed to people passing in front the room. I thought I would have to sleep in the patio chair due to the heat in the room but I relented and asked the front desk for a fan which they provided. I wasn't told anything about the property when I arrived, so I didn't know about common areas in the hotel, and no information was given about getting dinner. I had to ask the security guard for a recommendation. There isn't much around and the local town is a bit of a shanty town. The small restaurant (2 tables) I was pointed to had good homemade food. The hotel itself sits up on a hill. There is an unpaved and very rough road that leads to the front gate. The views from the hotel of the ocean are beautiful. Finally, there's an old man that works there as a grounds keep that rides a mule around. He was friendly and even offered to wash my car. The WiFi was very spotty the day I arrived and didn't work after 9pm for the rest of my stay. Overall I wouldn't recommend this place but I am not sure if there are any other options if you're planning on visiting Reach Falls.
1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Had a great stay. Got in way late was met on arrival by security and helped to settle us in. Rooms very clean staff very helpful. Breakfast was personalized and great. Recommended to all my contacts as a perfect country getaway.
Geraldine, 1-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Good be a great stay, work just needs to be done

Couldn't find me at check in. But they did offer me a discounted rate to upgrade to a better room with a tiny tv. Wi-Fi doesn't work well at all. The cable works fine during the day but at night get ready to sleep cause no channels will be showing until about 11pm. Staff very nice and helpful. Food quality needs to be upgraded. Some days the food was ok other days it was terrible. My advice get the all inclusive. Not alot to do in the area but relax.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Beautiful view overlooking the ocean

The staff was amazing to us and the service was five star.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Clean hotel built 2015

Hotel was clean, spacious, and quite. My suite was huge, clean bathroom, comfortable bed but the pillows were hard as rocks. Kitchen was clean and very accomodating. Great view town, ocean, sunset. Friendly staff.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great place with awesome ocean view, exploreNature

Was greeted with a freshly blended drink upon arrival. Receptionist was on top of our needs from the start. Kitchen and supporting staff was very attentive to our vegetarian/vegan diet. Took my parents here for two days to explore the natural beauties of this eastern Portland region. Superb ocean views. Well secured and very private. You can have dinner in the immediate area as optional. *only thing, hotel meals were pricy - they were willing to negotiate. Paul (employee) is priceless. I would stay there again. With a owner's touch!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great Experience

Great view, and good people with a wonderful view. Not sure you can ask for more at a good price.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Wonderful villa with ocean view

We enjoyed every minute of our stay at Villa Juanita. I was impressed with its beauty and service. The staff was very helpful and courteous accommodating all our requests. The view from the upper balcony was gorgeous! We want to thank the manager/owner for allowing us to stay in the best rooms. We want to thank you to everybody for our wonderful short vacation. We send you blessings from America, Simon's, Karl, Mike & Marcus.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Will NOT stay here again

This was one of the strangest hotel stays I have had. The hotel and views are beautiful. Apparently the owner is a micro-manager and forces the staff to be very pushy. We were constantly asked what our plans were for the day, apparently so the boss could get a cut of any money we spent. The food menu appeared to be prix fixe, but when the bill came, there were additional charges. Some of the food was good, but the price was out of line with local restaurants and resorts. Too little food for too much money. Particularly for breakfast, quantity and quality did not warrant the high price. We were shocked when we got a bill for meals on days that we were not even present. When we talked to the owner by phone, he was belligerent and would not hear our concerns. He managed to insult our English speaking (we are both highly educated native English speakers) and our religion (he asked three times how much we "paid" the minister who conducted our local wedding). Our room was not cleaned while we were there, and the queen-sized beds were actually full-sized. Can not recommend.
This review was submitted before 2018 and has not been verified.

6/10 Good

Don't Believe the Website!

When I booked the room the website stated one cost but after booking the cost was more- over $30 more for the last 2 nights; booking was non refundable. At the time of booking the website indicated that I would have 2 Queen size beds, and air conditioning. When I arrived I was told that air conditioned rooms cost more, but they would let me stay in one for the same price, however, there was only 1 standard-size bed. T.V. reception was poor or non-existent, there were occasional problems with low water pressure, and dining area was not air conditioned. The staff is very friendly and accommodating, which made up for some of the inconveniences.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Beautiful Scenery

Villa Juanita is located in Hectors River Portland. I really enjoyed staying at this villa with my family. The rooms were very clean with nice personal touches and staff was pleasant and always available. Breakfast was the highlight of our stay as we were served authentic Jamaican cuisine. It very hard to picture having the best of both worlds just standing on the balcony where to the east you have the most gorgeous view of the beautiful ocean and to the west the most pictursque scene of the mountains. Best of all, you are only minutes awau from Reach Falls, Beautiful streetch of white sand beaches, Boston Jerk Center and Port Antonio. I would truly recommend this hotel to anyone vacationing in Portland Jamaica.