Please note, this is not a hotel, but a condo apparently owned by an outside person who then contracts with a service for property maintenance and rental. When we got the receptionst's attention to let us in the locked outer door, she had no idea who we were. Then we all figured out that the property manager had to be called. We called her, and she arrived by car 15 minutes later. Very nice, but this simply wasn't the kind of arrangement we were looking for. I don't think this kind of property should be listed on hotels.com, but that's just my opinion.