2/10 Poor
Room was noise due to freeway was close the building.
Shirley
Shirley, 3-night trip
Staybridge Suites Knoxville-West by IHG
Farragut hotel with outdoor pool and restaurant
Nestled in Knoxville West, Staybridge Suites Knoxville-West offers a warm welcome with a free breakfast buffet, an outdoor pool, and a convenient grocery store. Unwind on the charming terrace or explore the nearby garden. Guests appreciate connecting to in-room WiFi while enjoying amenities like dry cleaning services and laundry facilities.
Excellent
Popular amenities
- Pool
- Gym
- Pet-friendly
- 24/7 front desk
- Laundry facilities
- Non-smoking
Main amenities (12)
- Restaurants
- Outdoor pool
- 24-hour fitness centre
- Business centre
- Terrace
- 24-hour front desk
- Garden
- Communal living room
- Front desk safe
- Corner/local shop
- Vending machine
- Laundry service
Feel at home (6)
- Kitchen
- Private bathroom
- Television
- Garden
- Terrace
- Laundry facilities
£100
includes taxes & fees
23 Nov - 24 Nov
Room options
Check availability for these dates
Showing 14 of 14 rooms
Studio Suite, Kitchen
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 2
- 1 Single Bed
Studio Suite, 1 Double Bed, Accessible, Kitchen (Comms, Mobility, Accessible Tub)
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 2
- 1 Double Bed
Studio Suite, 1 King Bed with Sofa bed, Kitchen
Wonderful
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Studio Suite, 1 King Bed, Kitchen
Very good
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 2
- 1 King Bed
Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Accessible Shower)
Very good
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 2
- 1 Queen Bed
Studio Suite, 2 Queen Beds, Kitchen
Very good
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 4
- 2 Queen Beds
Studio Suite, 2 Queen Beds, Accessible, Kitchen (Mobility, Accessible Shower)
Exceptional
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 6
- 2 Queen Beds
Studio Suite, 1 King Bed, Accessible, Kitchen (Comms, Mobility, Accessible Tub)
Excellent
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 2
- 1 King Bed
Studio Suite, 2 Double Beds, Accessible, Kitchen (Mobility, Accessible Tub)
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 6
- 2 Double Beds
Suite, 1 Bedroom, Kitchen
Exceptional
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Fan
Blackout curtains
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Roll-In Shower)
Exceptional
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Fan
Blackout curtains
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Suite, 1 Bedroom, Accessible, Kitchen (Communications)
Exceptional
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Fan
Blackout curtains
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
Fan
Blackout curtains
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Double Sofa Bed
Studio Suite, 2 Queen Beds, Accessible, Kitchen (Comms, Mobility, Accessible Tub)
Good
Highlights
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Fan
Blackout curtains
Separate bedroom
- Sleeps 4
- 2 Queen Beds
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About the area
11319 Campbell Lakes Dr, Farragut, TN, 37934
About this property
Staybridge Suites Knoxville-West by IHG
Enjoy your visit to Farragut with a stay at Staybridge Suites Knoxville-West by IHG. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. A 24-hour fitness centre and a fitness centre are offered, and in-room conveniences include fridges and microwaves.
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Property amenities
Room amenities
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Staybridge Suites Knoxville-West by IHG Reviews
8.8
Excellent
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Popular mentions
RoomBreakfastService staffKitchenLocationRestaurantDeskShowerFamily friendlyHighwaysWhat guests liked
- Breakfast options were plentiful and excellent with many choices including eggs, meat, waffles, yogurt, and fresh fruit. (17 reviews)
From real guest reviews summarized by AI.10/10 Exceptional
The staff were very nice. The property and rooms were clean and nice. Enjoyed everything. Food was fantastic. Will stay again for sure!
Annette
Annette, 1-night trip
8/10 Very good
Conveniently located. Comfortable rooms. Interstate noise if staying on that side of hotel.
Laura
Laura, 2-night trip
10/10 Exceptional
Management and hotel was great would stay here again
terry
terry, 2-night trip
8/10 Very good
Nice thoughtful room layout and facilities for medium length of stay. We were in party of 4 with 2 queen beds but janitors only left 3 bath towels. Staff had to wait till towels were washed and dried before bring up up one at 10pm at night. Unfortunately the towel still had a dirty spot. Too bad no space to upload a picture of the towel with spot here.
Yue
Yue, 1-night trip
4/10 Fair
At $450 a night for passing through the area. Up the entire night with loud passing vehicles from the freeway. Cops went by twice with sirens blasting. Overall staff and property was excellent. Very disappointed in the lack of sleep with ear plugs even!! Bed was hard.
Shawna
Shawna, 1-night trip
10/10 Exceptional
This is a nice property.
Clayton
Clayton, 1-night trip
10/10 Exceptional
Very Nice!
Very nice hotel. Definitely would stay there again.
Jeremy
Jeremy, 2-night trip
10/10 Exceptional
Ideal spot to bring your dog with lots or walkways around the hotel and Turkey Creej
James
James, 1-night trip
10/10 Exceptional
This was a last minute stop over for us and the Staybridge Suites was the perfect choice. Front desk was friendly and helpful and check-in - even realizing we had a toddler with us so they gave us a first floor room. Room was clean, spacious and full of amenities. Definitely would choose to stay here again in the future. Breakfast was wonderful. Loved the soda fountain and food choices.
Laura
Laura, 1-night trip
8/10 Very good
the room was large and clean. the beds were comfortable
SANDRA
SANDRA, 3-night trip
10/10 Exceptional
Very clean and comfortable
judy
judy, 1-night trip
10/10 Exceptional
This overnight stay was awesome. Social hour was an exceptional surprise. Breakfast wonderful. All staff helpful and friendly.
Debra
Debra, 1-night trip
6/10 Good
Everything was great except it was to close to the freeway for where you can set outside and relax
Bj
Bj, 4-night trip
8/10 Very good
Excellent
RESHMA
RESHMA, 4-night trip
10/10 Exceptional
Great service. Only needed more USB and bedside outlets for CPAP, phone and hearing aids to plug in. We made do, but it would be nice to have by bedside.
joan
joan, 2-night trip
8/10 Very good
Ok
Try to not get a room facing I40. Loud Traffic sounds are not conducive to good sleep.
Vicki
Vicki, 1-night trip
6/10 Good
I cannot say enough about the hidden
Fee at check in
Do not stay here
You will pay 100.00 fee and you will not get it back
Bart
Bart, 1-night trip
10/10 Exceptional
The gentleman at the front desk was kind, helpful and accomodating when we arrived. He was very busy doing his best to assist many guests, and was calm and courteous to everyone as he worked thru their needs and requests- he made our check in pleasant. All the staff we interacted with were friendly, and they worked to help us, and made arrangements for our family after a discrepancy with our booking.
The entire hotel felt clean and comfortable with multiple common areas to sit and visit. Our room had a kitchen set up with a fridge, microwave, dishes and a dish washer. In the morning the breakfast area was great. There were many options including eggs, meat, waffles, yogurt, granola and fresh fruit. I would recommend this hotel, and stay here again. There was evident care and pride in the conditions, and atmosphere at the hotel.
Sheri
Sheri, 1-night trip
8/10 Very good
This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.
Tamara
Tamara, 1-night trip
10/10 Exceptional
Garbage piled up across from the elevator on the 4th floor
Eric
Eric, 1-night trip
4/10 Fair
Disappointing. Cutting way back on cleaning
The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the "no service needed" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room.
They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them.
Highway noise is audible on one side. Choose an odd numbered room.
Would not choose Staybridge for my next trip.
Christopher
Christopher, 10-night trip
2/10 Poor
Customer service was terrible. Their credit card reader wasnt working. It was late and we were road weary. We were fully paid and asked if we could get a room and rest while they worked on their system. They wouldnt do that. After waiting hours and well past midnight in their lobby, we again asked for a room (that we had already paid for) and they stated now we couldnt stay there at all because we werent pleased with them so it would be a liability to give us a room there at all. They told us to take up our refund with our 3rd party. Hotels.com was incredibly responsive and helpful. It was after 2am but we were able to get a great room and great customer service at hampton inn next door. We use hotels.com often and have never had an experience like this. It was absurd.
Lindsey
Lindsey, 1-night trip
10/10 Exceptional
Amazing front desk staff
Michael
Michael, 3-night trip
6/10 Good
The room was clean when we arrived but the hotel seemed to be very understaffed. Our room wasn’t ready when we arrived, and then on Saturday night after being gone all day and expecting to have a tidied up room with fresh towels, we arrived to a room that hadn’t been touched. My pregnant called front desk to ask for new towels and was told they “were short handed and would bring some when they could or she could come to the desk to get them herself”
Not the kind of service I expected from a hotel charging $300+ a night on a football weeks, aka their busiest time of year.
Location was great, but won’t be staying here again with so many other options.
John
John, 2-night trip
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