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The Sutton Place Hotel - Vancouver

Luxury hotel with spa, near Robson Street

  • Free Internet
From
£155

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  • Hotel Front
  • Pool
  • Grand Room, 1 King Bed (Classic) - Living Area
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1 / 82Hotel Front
845 Burrard St, Vancouver, V6Z2K6, BC, Canada
8.8.Fabulous.
  • Nice Hotel overall. Ser ices are restricted due to Covid, too bad, no coffee in the room,…

    Jul 4, 2020

  • Literally stayed here for 12hrs due to arrival and departure times..and really try hard…

    Sep 5, 2019

See all 1,421 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 397 smoke-free guestrooms
  • Housekeeping (on request)
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool

What’s around

  • In Downtown Vancouver
  • Robson Street - 1-minute walk
  • Granville Street - 4-minute walk
  • Vancouver Waterfront - 12-minute walk
  • BC Place Stadium - 13-minute walk
  • Canada Place - 13-minute walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 King Bed (Sutton)
  • Deluxe Room, 1 King Bed (Classic)
  • Executive Room, 1 King Bed (Classic)
  • Grand Room, 1 King Bed (Classic)
  • Premium Room, 1 King Bed (Classic)
  • Classic Room, 2 Queen Beds (Sutton)
  • Deluxe Room, 2 Queen Beds (Classic)
  • Room, 1 King Bed (Sutton)
  • Deluxe Room (1 King bed)
  • Executive Suite, 1 King Bed
  • Grand Suite, 1 King Bed
  • Premium Room, 1 King Bed
  • Room, 2 Queen Beds (Sutton)
  • Deluxe Room (2 Queen beds)

Location

845 Burrard St, Vancouver, V6Z2K6, BC, Canada
  • In Downtown Vancouver
  • Robson Street - 1-minute walk
  • Granville Street - 4-minute walk

What’s around

Landmarks

  • In Downtown Vancouver
  • Robson Street - 1-minute walk
  • Granville Street - 4-minute walk
  • Vancouver Waterfront - 12-minute walk
  • BC Place Stadium - 13-minute walk
  • Canada Place - 13-minute walk
  • Queen Elizabeth Theatre - 14-minute walk
  • Vancouver Convention Centre - 14-minute walk
  • Rogers Arena - 17-minute walk
  • Granville Island Public Market - 24-minute walk
  • Vancouver Aquarium - 33-minute walk

Getting around

  • Vancouver International Airport (YVR) 18-min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base) 1-min drive
  • Pitt Meadows, BC (YPK) 51-min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) 122-min drive
  • Galiano Island, BC (YMF-Montague Harbour Seaplane Base) 128-min drive
  • Mayne Island, BC (YAV-Miners Bay Seaplane Base) 148-min drive
  • Vancouver Waterfront Station 15-min walk
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) 4-min drive
  • Vancouver Pacific Central Station 7-min drive
  • Burrard Station 5-min walk
  • Vancouver City Center Station 6-min walk
  • Granville Station 9-min walk

At a glance

Hotel size

  • This hotel has 397 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • On-site self-parking (CAD 48.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Things to do

  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • Conference space
  • Conference space size (feet) - 1
  • Conference space size (meters) - 0
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers: 2
  • Year Built – 1986
  • Lift

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer (on request)

Be entertained

  • 42-inch LCD TV
  • Pay films
  • Cable TV channels

Stay connected

  • Desk
  • Free wired Internet
  • Phone

Food and drink

  • Microwave (on request)

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna.

The spa is open selected days.

Dining

Boulevard Kitchen – This restaurant only serves dinner. Guests can enjoy drinks at the bar.

Gerard Lounge – On-site bar. Open daily.

News Cafe – On-site coffee shop. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Small print

Also known as

  • Sutton Place Hotel Vancouver
  • Vancouver Sutton Place Hotel
  • The Sutton Place Hotel - Vancouver Hotel
  • The Sutton Place Hotel - Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel Vancouver
  • Sutton Place Hotel
  • Sutton Place Vancouver
  • Sutton Place
  • The Sutton Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel
  • The Sutton Place Hotel - Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel Vancouver
  • Vancouver Sutton Place

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self-parking costs CAD 48.00 per night with in/out privileges

Pets are allowed for an extra charge of CAD 40 per accommodation, per stay

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 7:00 AM to 11:00 PM.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments, and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: CAD 40.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Sutton Place Hotel - Vancouver does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self-parking costs CAD 48.00 per night. Electric car charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
  • Yes, pets are welcome. There's a charge of CAD 40 per accommodation, per stay, and there's also a deposit of CAD 40.00 per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there's an on-site restaurant, Boulevard Kitchen. The dining venue(s) will be unavailable from 1 June 2021 to 1 October 2021 (dates subject to change). Nearby restaurants include Black+Blue (3-min walk), Thierry (4-min walk) and Joe Forte's Seafood & Chop House (4-min walk).
  • No, this hotel doesn't have a casino, but Starlight Casino (26-min drive) is nearby.
  • Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. The Sutton Place Hotel - Vancouver also has a fitness centre and spa services.
8.8.Fabulous.
  • 10.0.Exceptional

    Nice hotel, central to all that down town Vancouver has to offer. The rooms were good along with all of the staff. Only negative is that in this day & age that still charge you for internet.

    5 night family trip, Aug 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel but only stayed overnight so didn’t have time to use facilities. No free WiFi in the room but available in the reception. Hop on hop off bus stop outside which was very convenient

    1 night romance trip, Jun 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very comfortable hotel & friendly staff. Great location

    3 night family trip, Jun 14, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Spacious room, good quality tea and coffee making facilities. Well equipped kitchen, satisfactory bathroom, tons of storage space. Large TV. Property needs better maintenance. One of the 3 lifts was out of order, so queues at times for the other two lifts. One of the two working lifts had very poor lighting--can't see the buttons properly. I had to use the light in my mobile phone.

    4 night romance trip, May 22, 2019

    Verified Expedia guest review

  • 6.0.Good

    Jaded with arrogant management

    For the price, the hotel was broadly adequate. A sign of its jadedness was a chewing-gum like repair to the sink surround. At breakfast, the cold buffet was excellent, but the 'English' breakfast owed more to Germany than England. The final straw was not the incident recounted below but the arrogance variously of Sutton Place and the Sutton group to ignore the message, to not even acknowledge it. I am too seasoned a traveller to give praise for what is to be expected and too seasoned to withhold critici At breakfast three people wandered into the room looking, rather patronisingly, at the zoo exhibits. They came to rest by the buffet and talked for over five minutes, then left stage right via a door which they choose not to close, leaving the guests in a morning draft. Clearly, the party comprised a staffer and two people from a prospect. The at-rest point beside the buffet left one standing within two feet of a diner (not me) who was left with no opportunity to converse with his partner. Worse, the staffer rested against the bar with her long hair wafting over the food. The learning points are: 1. the ‘guests’ are the customers who pay your wages (amble through public areas, in conversation, do not stand and stare – it’s rude); 2. recognise and preserve personal space; 3. hygiene alone dictates you do not stand over food, even were you wearing a hair net; 4. do not become an obstacle to customer access; 5. were I the prospect, the behaviour would have lost the sale.

    Seasoned, 3 night trip, Sep 5, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Great central location

    Lovely hotel friendly staff Great size rooms Good choice breakfast But WiFi should be free!

    9 night trip, Aug 18, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice hotel

    Easy to find and staff are very friendly and courteous

    1 night trip, Aug 5, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    hotel staff were super quick to respond to requests and they were so nice to upgrade us and took very good care of us. An old fashioned hotel, but very elegant, very clean and top floor has great views across the city to English Bay

    Alan, 1 night family trip, Jul 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    It was disappointing that the lounge/bar/restaurant was not open. Also the parking fee is very high. Parking should be included in the room price. Otherwise the hotel is clean and centrally located.

    Carol, 1 night trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We will definitely be back

    the hotel is beautiful, a wonderful location as well. Great service, the bed was extremely comfortable. Would definitely stay again. the pool was closed to public due to covid, but we were able to book a time slot and had the entire area to ourselves, which was an awesome treat :)

    Victoria, 1 night trip, May 23, 2021

    Verified Hotels.com guest review

See all 1,421 reviews