Platinum Service Suite at The Face

Photo gallery for Platinum Service Suite at The Face

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Blackout curtains, soundproofing, iron/ironing board, free WiFi

Overview of Platinum Service Suite at The Face

Platinum Service Suite at The Face

4.0 star property
4-star hotel with outdoor pool, near Petronas Twin Towers

6.6/10 Good

6 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Air conditioning
The price is £211
Price available on 14/8/2022
Map
THE FACE SUITES, PLATINUM,1020, Jalan Sultan Ismail, 50250 Kuala Lumpur, Kuala Lumpur, 50250
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Children's pool
  • Pool bar
  • Room service
  • Air conditioning
  • Library
  • Corner/local shop
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Children's pool
  • Kitchenette
  • Separate dining area
  • Separate sitting area
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 14 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • KLCC Park - 16 min walk
  • Pavilion Kuala Lumpur - 21 min walk
  • Berjaya Times Square - 32 min walk
  • Kuala Lumpur Tower - 6 min drive
  • Mid Valley Megamall - 15 min drive
  • University of Malaya - 18 min drive
  • Cheras Leisure Mall - 20 min drive
  • Batu Caves - 24 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 36 min drive
  • Kuala Lumpur International Airport (KUL) - 56 min drive
  • Kuala Lumpur Sultan Ismail Station - 17 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 21 min walk
  • Kuala Lumpur Masjid Jamek Station - 23 min walk
  • Bukit Nanas Station - 4 min walk
  • Dang Wangi Station - 6 min walk
  • Medan Tuanku Station - 8 min walk

About this property

Platinum Service Suite at The Face

At Platinum Service Suite at The Face, you'll be within a 10-minute drive of Petronas Twin Towers and Pavilion Kuala Lumpur. You can splash around at the outdoor pool, grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness centre are offered, and in-room conveniences at this upmarket hotel include washers/dryers and fridges. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: Bukit Nanas Station is 4 minutes and Dang Wangi Station is 6 minutes.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • There is no front desk at this property
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Travelling with children

  • Children stay free
  • Children's pool
  • Local/corner shop

What to do

  • Access to nearby outdoor pool

Services

  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Library
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Languages

  • English
  • Malay

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Extra futon (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace
  • Separate dining area
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Microwave
  • Kitchenette
  • Hob
  • Toaster
  • Free bottled water
  • Dishwasher

More

  • Daily housekeeping
  • In-room safe (surcharge)

Fees & policies

Refundable deposits

  • Cash deposit: MYR 500 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Safes in guest rooms can be used for MYR 10 per day
  • Futon beds are available for MYR 50 per day

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Platinum Service Suite @ The Face
Platinum Service Suite at The Face Hotel
Platinum Service Suite at The Face Kuala Lumpur
Platinum Service Suite at The Face Hotel Kuala Lumpur

Frequently asked questions

Overall score and ratings

6.6

Good

6.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

6.7/10

Eco-friendliness

2/10 Poor

DONGJUN, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Air conditioners are mostly not working
Check in was a bit weird, since 3 of 5 aircons were not working and no warning upfront was given. Other than that everything was ok
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Marimuthu, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Pun, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel, All staff & security very very helpful. Room is very nice & i have Booking 1- bedroom but the host give me 2- bedroom apartment it’s very nice and clean.
1-night trip
Verified Expedia guest review