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Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Photo gallery for Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Front of property
Porch
Property grounds
Supreme Room | Premium bedding, minibar, in-room safe, desk
2 bars/lounges, poolside bar

Overview of Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

5.0 star property
Luxury hotel with 3 restaurants, near Plaza de España - Princesa
9.6 out of 10 Exceptional
9.6/10 Exceptional

519 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The price is £412
Price available on 4/6/2023
Map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Steam room
  • Valet parking
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 3 min walk
  • Royal Palace of Madrid - 6 min walk
  • Plaza Mayor - 8 min walk
  • Puerta del Sol - 10 min walk
  • Puerta de Alcalá - 23 min walk
  • Prado Museum - 23 min walk
  • Museo Nacional Centro de Arte Reina Sofía - 26 min walk
  • El Retiro Park - 41 min walk
  • WiZink Center - 43 min walk
  • Paseo del Prado - 4 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive
  • Calanas Station - 6 min drive
  • Madrid Principe Pio Station - 16 min walk
  • Madrid Recoletos Station - 24 min walk
  • Opera Station - 3 min walk
  • Santo Domingo Station - 4 min walk
  • Callao Station - 4 min walk

Restaurants

  • Beer Station - 2 min walk
  • Dehesa Santa María - 2 min walk
  • Tap Room Opera - 2 min walk
  • El Rey de los Tacos - 1 min walk
  • Casa Jaguar - 4 min walk
Map

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Palacio de los Duques Gran Meliá - The Leading Hotels of the World features a rooftop terrace and puts you within a five-minute walk of Gran Via Street. Guests can visit the spa to be pampered with Thai massages, body wraps or facials, and Dos Cielos Madrid, one of 3 restaurants, serves local cuisine. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a health club. Fellow travellers say great things about the helpful staff and breakfast. The property is only a short walk to public transportation: Opera Station is 3 minutes and Santo Domingo Station is 4 minutes.

Languages

Arabic, Croatian, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Measures to reduce infection (Spain)
Follows the standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 180 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site valet parking (EUR 35 per day)
  • Electric vehicle charging point on site
  • Off-site parking nearby (EUR 35 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)

What to do

  • Bike rentals nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1851
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fireplace in reception
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. The spa is open daily.

Dining

Dos Cielos Madrid – This restaurant specialises in local cuisine.
Corona Royal Gallery – This restaurant specialises in local cuisine. Guests can enjoy drinks at the bar.
Tea Corner – On-site café.
Montmartre Restaurant – This restaurant specialises in Regional cuisine.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds

Parking

  • Valet parking costs EUR 35 per day
  • Parking is available nearby and costs EUR 35 per night

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Measures to reduce infection (Spain) and Stay Safe with Meliá (Meliá) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.

Also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?
Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
As of 2 Jun 2023, prices found for a 1-night stay for 2 adults at Palacio de los Duques Gran Meliá - The Leading Hotels of the World on 4 Jun 2023 start from £412, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes. Valet parking costs EUR 35 per day. Electric car charging is available.
What are the check-in and check-out times at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
No, this hotel doesn't have a casino, but Casino Gran Via (10-min walk) and Casino de Madrid (13-min walk) are both nearby.
What is there to do at Palacio de los Duques Gran Meliá - The Leading Hotels of the World and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as 2 bars and a seasonal outdoor pool. Palacio de los Duques Gran Meliá - The Leading Hotels of the World also has a 24-hour fitness centre and a garden.
Are there restaurants at or near Palacio de los Duques Gran Meliá - The Leading Hotels of the World?
Yes, there are 3 on-site restaurants, featuring local cuisine.
What's the area around Palacio de los Duques Gran Meliá - The Leading Hotels of the World like?
Palacio de los Duques Gran Meliá - The Leading Hotels of the World is in Madrid Centro, a short 3-minute walk from Opera Station and 3 minutes' walk from Gran Via Street. Travellers give top marks for the hotel's prime location.

Reviews

9.6

Exceptional

9.7/10

Cleanliness

9.7/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Alexander, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

sergio, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kun, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melizza, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I love everything about this hotel
Steven, 1-night family trip
Verified Ebookers guest review

10/10 Exceptional

sankar, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great experience
We had a wonderful time. This is a beautiful hotel. The staff was friendly and catered to our every need. The location was also great.
Julie, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

I really loved this Hotel, Personalized Customer Service, Very clean and close to everything
Verified Expedia guest review

10/10 Exceptional

Excellent hotel and location.
Verified Expedia guest review