4/10 Fair
17 Nov 2024
Terrible staff
Hotel lobby is nice to socialize with friends. Staff is lazy and rude. The bar staff were extremely slow and inexperienced. The restaurant staff were rude, we ordered 2 large coffees waited 30 minutes for coffee and then served medium coffees with no apologies. The night bar staff tackled a 65 year old man while he was waiting at the elevator to go to his room. Totally not acceptable and ruined our night, police showed up and arrested the guest that was attacked from behind from the bar staff. Very unpleasant stay won’t be returning. Extremely unprofessional, could have been handled better. Staff member should be fired for inducing panic, the police could have quietly handled the issue without causing a huge scene.
Verified traveller
2-night family trip
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