I not only stayed here, but took most of my meals here. I found the staff universally friendly, but the real standout—who made a huge difference in the success of my stay in Madrid, and onto Cordoba — was Alvaro, the Guest Services Manager/Concierge. He’s not only thoroughly competent and professional, but even volunteered on some things that made my whole Madrid experience so much better. The restaurant was a challenge for me — the food is excellent, but it is understaffed — I had to wait at least 45 minutes each time to be served — even late night,and it’s hard to order a ‘light’ meal here. They need to expand their offerings and have a few items that international travelled s want (EG. Salade Nicoise; a range of soups; simple sandwiches; even an omelette) I know they are proudly Spanish, but due to ther time it took to get served and fact it was hard to order “light” I twice went out and purchases lunch elsewhere, nad gtook it to my room to eat. To repeat this is NOT a criticism of the quality of the food — just the service, and the range of choices. ALSO CHARGING 4 EUROS FOR A SMALL BOTTLE OF SPRING WATER IS SILLY (AIRPORT PRICES).