I didn't actually stay here. There was a reservation created in the @hotels.com app via @expedia on accident. I caught it the morning after the reservation date. After working with hotels.com and the local management of the hotel, I was told I would still be charged the full night even though I didn't check in or use the hotel or room. Of course, I was told that I didn't comply with the cancelation policy and this is why I was being charged. However, how can you cancel something in advance that you didn't know you had? I also am a reasonable person and understand businesses have to protect themselves with certain policies. However, the hotel was not overbooked and this huge, notable hotel chain did not lose any money by holding a reservation for me. It simply is capitalism and greed on the part of @IHGhotels to charge customers for something that wasn't used and didn't cost them anything! I would avoid this particular hotel because it is my understanding that this could have been avoided. The discretion to charge me was up to the local front desk manager. After having two conversations with her, I found her to be unreasonable and not customer focused and other staff members to be incompetent and rude. Just save yourself time, headache and money and book somewhere else.